Introduction In the world of Shared Services where hundreds of employees work together to complete work activities across a wide range of back-office processes and geographies, managing an ongoing change process where standard procedures are created and frequently updated as customer needs change or as new technologies or processes designs are implemented, is a key […]
Introduction For many companies, the full transformation of HR has yet to happen, even though the transition of transactional process activity into regional Shared Services centers and the creation of Centers of Excellence for strategic processes for many has been a significant advance over the inefficient mix of centralized and decentralized processes that existed before […]
Introduction For Intelligent Automation projects, and specifically, Robotic Process Automation (RPA), where the go/no go threshold is significantly lower due to low implementation costs and short project timelines, creating a prioritized list of project candidates can become a challenge since the process owner’s and process expert’s gut-feel based on where they see opportunities may not […]
Introduction One important area from Record-to-Report that is often overlooked during the consolidation of core functions is that of Lease Accounting, which became more complex with the release of ASC 842 which went into effect at the end of 2018. During a recent Peeriosity PeercastTM, the featured company shared their recent experiences with this type […]
Introduction Even when Shared Services is involved early in the typically complex Mergers & Acquisitions (M&A) process, carrying out the actual integration with an existing operation can be quite challenging. With often daunting issues faced in such areas as technology, culture, and overall change management, this type of transition carries with it significant risks for […]
Introduction The introduction of mobile device technology has had a big impact on all of us. By eliminating the need for a separate watch, GPS device, scanner, or camera, mobile devices have changed the world. Because of their unique capabilities, in addition to being mobile telephones, it’s no surprise that mobile devices have made much […]
Introduction As external service providers continue to improve their service offerings, more companies are including outsourcing as an important part of their overall strategy for Purchase-to-Pay. With the significant introduction of Intelligent Automation at many outsourcing providers, their capabilities have increased substantially allowing them to provide a service offering that is effective both operationally and […]
Introduction Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies’ experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and at other times with one member company featured on a specific topic. During the past […]
Introduction The basic principles of Shared Services are to transition work from multiple locations to a centralized location, where centralized delivery is accomplished by a business that is responsive to customer needs, rather than a traditional view of centralization that implies a costly and inflexible bureaucratic structure. Some companies have gone so far as to […]
Introduction Due to the myriad of governmental agencies and regulations, having an effective Garnishment Processing function can be very challenging to develop and oversee. Due to the sensitive nature of the issues typically related to wage garnishments, it is critical that the processes in this area be both effective and considerate of the needs of […]