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Lessons Learned in Rolling Out a Shared Services Branding Initiative

Introduction Ensuring that your Shared Services operation is appropriately branded can help to properly position this critical organization within your company.  Due in part to the transactional nature of many processes typically found within Shared Services, employees, business partners, and … Continue reading

Posted in Shared Services Leadership

Defining a Captive or BPO Sourcing Strategy for Shared Services

Introduction Outsourcing back-office processes that are often found in a Shared Services center continues to be popular as external service providers improve the quality of their services and methods for how to best transfer and manage work processes becomes routine.  … Continue reading

Posted in Shared Services Leadership

Taking Enterprise Reporting to the Next Level with Integrated Automation

Introduction A number of major corporations have recently created an Enterprise Reporting Services operation as part of their Shared Services organization.  This group provides reporting and analysis services to a variety of key areas of the company, such as Marketing, … Continue reading

Posted in Shared Services Leadership

Locating a Shared Services Operation in Latin America

Introduction With a wide selection of viable geographic location options in Latin America, many large corporations have chosen to locate significant Shared Services organizations in that part of the world. There are a variety of reasons for doing so, including … Continue reading

Posted in Shared Services Leadership

Influencing End-to-End Process Optimization Across Functional Silos

Introduction To maximize the value of Shared Services, a broader view of how work flows across the enterprise needs to be considered. In most cases, the efficiency (or inefficiency) can significantly impact costs not only in Shared Services, but for … Continue reading

Posted in Shared Services Leadership

Creating a Shared Services Governance Structure that Ensures Alignment with Key Stakeholders

Introduction An effective governance structure can strengthen Shared Services in a number of different ways, including its alignment with company goals, resource prioritization, and focusing on the needs of its key stakeholders on a more comprehensive basis.  The approach taken … Continue reading

Posted in Shared Services Leadership

Creating an Employee Experience Focus in a Shared Services Environment

Introduction As companies continue to mature in their approach to Shared Services in such important ways as geographic design, integrated services, and advanced technology, it is critical to ensure the staff finds their work fulfilling and that the workplace is … Continue reading

Posted in Shared Services Leadership

Organizational Responsibility for the Escheatment Process

Introduction In the United States, the Escheatment process, also commonly known as the Unclaimed Property process, consists of turning over unclaimed or abandoned checks, whose owners cannot be traced, to a state authority.  Every company is required to file unclaimed … Continue reading

Posted in Shared Services Leadership

Driving Shared Services Success with Innovative Organizational Design

Introduction A significant number of Shared Services organizations utilize unique organizational designs and have experienced excellent results in improving not only the overall performance of their operation, but also the satisfaction level of their employees.  There are a number of … Continue reading

Posted in Shared Services Leadership

Implementing an Effective Shared Services Cost Allocation Structure

Introduction Developing the capability to properly allocate costs related to Shared Services activities to the operating units can be a challenging task, but one that can provide a number of long-term benefits to both Shared Services and its internal customers.  … Continue reading

Posted in Shared Services Leadership