Introduction This report discusses a Peeriosity member company’s strategic partnership with IBM for Business Process Outsourcing (BPO) services, focusing on the company’s finance and accounting operations. The key points covered include the companies background as a spin-off from another large company, the establishment of a Global Business Services (GBS) organization called Finance Shared Services (FSS), […]

Introduction A recent Peeriosity-100 Peercast featured Master Data Management experts from three member companies.  The Peercast format was a panel discussion on master data management approaches across different companies – Co A, Co B, and Co C. The panelists shared insights into their respective organizations’ master data management teams, scope, processes, and the impacts of […]

Introduction As described in an article at Techtarget.com (click here for the article), “SAP HANA (High-performance ANalytic Appliance) is a multi-model database that stores data in its memory instead of keeping it on a disk. This results in data processing that is magnitudes faster than that of disk-based data systems, allowing for advanced, real-time analytics… […]

Introduction For decades prior to the COVID pandemic many leading Shared Services / GBS organizations had some type of flexible work arrangement policies in place to improve morale and create trust with employees by allowing them flexibility to work around childcare and other non-work activities that are difficult to accomplish outside of work hours.  When […]

One of the most frequent questions we hear from our members is this one:  “What are the lessons learned from other companies that will help us successfully implement our Shared Services/GBS initiative?” To answer this question, we pulled together a list of what we consider to be the 19 most important success factors to successfully […]

Introduction Shared Services and Global Business Service organizations achieve success by being experts in defining standard global processes where exceptions and deviations are understood and resolved quickly so that deliverables for low cost, efficient processes, with high customer satisfaction are consistently achieved.  Having a robust framework for measurement is critical.  The most advanced companies will […]

Introduction While many companies realize significant savings when first transitioning to Global Business Services (GBS) / Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful GBS operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of […]

Introduction As levels of automation have increased in GBS/Shared Services, so have requirements for analysis of data to improve business outcomes. Skill types and levels have needed to evolve with these expectations. Recently a Peeriosity poll was created to better understand two staffing types that may not have existed in the past in GBS organizations […]

Introduction Implementing, managing, and growing Shared Services/GBS operations covers a wide range of topics and issues with more than 20 important categories from Business Case Development through Strategy & Vision, and Technology.   Research and analysis on these topics is often packaged in brightly colored presentations that are distant from the realities of operating a production […]