Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Lifecycle Maturity for Shared Services/GBS

Introduction Shared Services as an operating model has been in existence for decades and, today, is widely embraced by large global companies.  Even though many companies have extensive experience, even leading companies continue to make changes to their designs and take advantage of new opportunities to drive process improvement and business process transformation.  As companies […]


Posted in Shared Services Leadership

“What’s Measured Improves” – the Importance of Formal KPI’s

Introduction While individual process areas often have very detailed performance measurements related to cost, productivity, quality, and customer service, many times the overall Shared Services operation struggles to present their overall results in a concise and effective manner.  The challenge for any Shared Services or Global Business Services organization is to develop and maintain a […]


Posted in Shared Services Leadership

Single Vs. Multiple ERP Instances in GBS

Introduction For Global Business Services to achieve the greatest results, there needs to be an emphasis on end-to-end process design, reducing complexity, and taking advantage of size and scale.  While many bolt-on solutions can be successfully deployed, reducing system complexity by having as few instances of a common ERP system as possible is often the […]


Posted in Shared Services Leadership

Digital Enablement as a Priority for Global Business Services

Introduction In the world of Global Shared Services, the emphasis on digital enablement is a very high priority for all Peeriosity member companies.  For Global Shared Services leaders, digital enablement efforts are focused on using digital transformation to automate processes, improve customer experiences, improve overall quality and accuracy, and generate new insights to assist business […]


Posted in Shared Services Leadership

COVID’s Impact on Controls, Quality, and Technology Plans

Introduction For Shared Services organizations around the world the impact of the global pandemic was both immediate and dramatic, with the requirement to shift as much of the work activities from in-office to work-from-home, using a workforce and technology infrastructure that wasn’t fully tested or ready for the location change.  Even those companies with robust […]


Posted in Shared Services Leadership

Leading and Developing Your Remote Workforce

Introduction  With COVID-19 creating a new priority for companies to create work-from-home delivery for as many Shared Services processes and activities as possible, new challenges are created for leading and developing your remote workforce.  For many, the move from an in-office workforce to a workforce that was working-from-home took place almost immediately.  With a business-first […]


Posted in Shared Services Leadership

Creating a Continuous Improvement Culture In Shared Services

Introduction Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets?  For a Shared Services organization to evolve and move up the value-chain, a continuous process improvement (CPI) foundation is critical to shaping the organization […]


Posted in Shared Services Leadership

Using ServiceNow to Manage Inquiries and Workflow

Introduction Companies in all industries are looking for ways to transform underlying work processes, including increased flexibility and agility for how they provide services to their employees, customers, and vendors. One software solution for query management and workflow that has gained prominence in the past five years is ServiceNow.  Because Peeriosity is founded on creating […]


Posted in Shared Services Leadership
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