Process Improvement Methods and Tools in Shared Services
Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Process Improvement program that … Continue reading
Work-From-Home Expense Policies
Introduction As companies implement work from home measures for employees in response to COVID-19, many are considering relaxing in-office work requirements and allow more work from home as a normal course of doing business after the requirements created by the … Continue reading
Leading a Kaizen Blitz Event
Introduction Process improvement methodologies come in many different flavors, from formal Six Sigma tools and strategies using a formal DMAIC (define, measure, analyze, improve and control) approach, to lean process improvement tools, Pareto charts, process flow charts, fishbone diagrams, Value … Continue reading
Responding to the COVID-19 Pandemic
Introduction With the recent outbreak of the COVID-19 pandemic, delivering Shared Services from either a global hub, or multiple regional hubs becomes problematic. The strategy for a limited number of centers with hundreds or thousands of employees is impacted dramatically … Continue reading
Developing an Administrative Assistant Center of Excellence (COE) in Shared Services
Introduction Developing an Administrative Assistant Center of Excellence (COE) as part of Shared Services is a new area that one Peeriosity member company has pursued to expand the scope of its Global Shared Services operation by providing administrative support capabilities … Continue reading
Leveraging Automation Tools and Process Optimization to Transform Shared Services
Introduction Capitalizing on the synergies and balance between process re-engineering and process automation is critical to the success of any Shared Services organization. In a recent PeercastTM, our feature company shared their experiences using automation technologies including Robotic Process Automation … Continue reading
Standard Operating Procedure Quality Audits
Introduction In the world of Shared Services where hundreds of employees work together to complete work activities across a wide range of back-office processes and geographies, managing an ongoing change process where standard procedures are created and frequently updated as … Continue reading
Integrating Acquisitions into Shared Services
Introduction Even when Shared Services is involved early in the typically complex Mergers & Acquisitions (M&A) process, carrying out the actual integration with an existing operation can be quite challenging. With often daunting issues faced in such areas as technology, … Continue reading
Impact of Multiple Facilities for a Common Team
Introduction The basic principles of Shared Services are to transition work from multiple locations to a centralized location, where centralized delivery is accomplished by a business that is responsive to customer needs, rather than a traditional view of centralization that … Continue reading
Outsourcing the Master Data Management Process
Introduction One of the fastest growing processes in popularity to be housed in a Shared Services environment is that of Master Data Management (MDM). Once the process is in Shared Services, some companies have taken the next step and transitioned … Continue reading