Locating a Shared Services Operation in Latin America
Introduction With a wide selection of viable geographic location options in Latin America, many large corporations have chosen to locate significant Shared Services organizations in that part of the world. There are a variety of reasons for doing so, including … Continue reading
Influencing End-to-End Process Optimization Across Functional Silos
Introduction To maximize the value of Shared Services, a broader view of how work flows across the enterprise needs to be considered. In most cases, the efficiency (or inefficiency) can significantly impact costs not only in Shared Services, but for … Continue reading
Creating a Shared Services Governance Structure that Ensures Alignment with Key Stakeholders
Introduction An effective governance structure can strengthen Shared Services in a number of different ways, including its alignment with company goals, resource prioritization, and focusing on the needs of its key stakeholders on a more comprehensive basis. The approach taken … Continue reading
Creating an Employee Experience Focus in a Shared Services Environment
Introduction As companies continue to mature in their approach to Shared Services in such important ways as geographic design, integrated services, and advanced technology, it is critical to ensure the staff finds their work fulfilling and that the workplace is … Continue reading
Organizational Responsibility for the Escheatment Process
Introduction In the United States, the Escheatment process, also commonly known as the Unclaimed Property process, consists of turning over unclaimed or abandoned checks, whose owners cannot be traced, to a state authority. Every company is required to file unclaimed … Continue reading
Driving Shared Services Success with Innovative Organizational Design
Introduction A significant number of Shared Services organizations utilize unique organizational designs and have experienced excellent results in improving not only the overall performance of their operation, but also the satisfaction level of their employees. There are a number of … Continue reading
Implementing an Effective Shared Services Cost Allocation Structure
Introduction Developing the capability to properly allocate costs related to Shared Services activities to the operating units can be a challenging task, but one that can provide a number of long-term benefits to both Shared Services and its internal customers. … Continue reading
Master Data Management in Shared Services
Introduction There are many types of master data within every business, including employee, supplier, customer, material, and financial. Leading companies are keenly aware of the importance of Master Data Management, and the role that Shared Services can play to ensure … Continue reading
SharePoint: Turning Technology Support into an End-to-End Service
Introduction The use of collaboration software, such as SharePoint, has been growing in popularity over the past few years in many Shared Services operations. While how it is being utilized can vary significantly among companies, many innovative applications have been … Continue reading
The Impact of Culture on Shared Service Performance and Retention
Introduction The best Shared Services organizations deliver value to their customers by carefully balancing cost and service levels, with the objective of gaining efficiencies beyond consolidation through reengineering and continuous improvement efforts. With the primary levers of People, Process, and … Continue reading