Peeriosity Insights: Recent Research Findings Summarized insights.To view detailed research results, contact us to inquire about membership.


Process Improvement Methods and Tools in Shared Services

Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Process Improvement program that … Continue reading

Posted in Shared Services Leadership

Work-From-Home Expense Policies

Introduction As companies implement work from home measures for employees in response to COVID-19, many are considering relaxing in-office work requirements and allow more work from home as a normal course of doing business after the requirements created by the … Continue reading

Posted in Shared Services Leadership

Leading a Kaizen Blitz Event

Introduction Process improvement methodologies come in many different flavors, from formal Six Sigma tools and strategies using a formal DMAIC (define, measure, analyze, improve and control) approach, to lean process improvement tools, Pareto charts, process flow charts, fishbone diagrams, Value … Continue reading

Posted in Shared Services Leadership

Responding to the COVID-19 Pandemic

Introduction With the recent outbreak of the COVID-19 pandemic, delivering Shared Services from either a global hub, or multiple regional hubs becomes problematic.  The strategy for a limited number of centers with hundreds or thousands of employees is impacted dramatically … Continue reading

Posted in Shared Services Leadership

Developing an Administrative Assistant Center of Excellence (COE) in Shared Services

Introduction Developing an Administrative Assistant Center of Excellence (COE) as part of Shared Services is a new area that one Peeriosity member company has pursued to expand the scope of its Global Shared Services operation by providing administrative support capabilities … Continue reading

Posted in Shared Services Leadership

Leveraging Automation Tools and Process Optimization to Transform Shared Services

Introduction Capitalizing on the synergies and balance between process re-engineering and process automation is critical to the success of any Shared Services organization.  In a recent PeercastTM, our feature company shared their experiences using automation technologies including Robotic Process Automation … Continue reading

Posted in Shared Services Leadership

Standard Operating Procedure Quality Audits

Introduction In the world of Shared Services where hundreds of employees work together to complete work activities across a wide range of back-office processes and geographies, managing an ongoing change process where standard procedures are created and frequently updated as … Continue reading

Posted in Shared Services Leadership

Integrating Acquisitions into Shared Services

Introduction Even when Shared Services is involved early in the typically complex Mergers & Acquisitions (M&A) process, carrying out the actual integration with an existing operation can be quite challenging.  With often daunting issues faced in such areas as technology, … Continue reading

Posted in Shared Services Leadership

Impact of Multiple Facilities for a Common Team

Introduction The basic principles of Shared Services are to transition work from multiple locations to a centralized location, where centralized delivery is accomplished by a business that is responsive to customer needs, rather than a traditional view of centralization that … Continue reading

Posted in Shared Services Leadership

Outsourcing the Master Data Management Process

Introduction One of the fastest growing processes in popularity to be housed in a Shared Services environment is that of Master Data Management (MDM).  Once the process is in Shared Services, some companies have taken the next step and transitioned … Continue reading

Posted in Shared Services Leadership