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Driving Employee Engagement and Development within Shared Services

Introduction The foundation of any Shared Services organization is their people. As leaders, it’s critical to create an environment that keeps them engaged through a combination of challenging assignments, coaching and mentoring, a career path, and well-designed compensation and incentive … Continue reading

Posted in Shared Services Leadership

Translating Shared Services Communication Materials

Introduction Many Shared Services organizations span multiple geographies, with a requirement for team members who speak multiple languages. In addition to supporting live conversations, internal communication materials for team members including periodic newsletters and reports to the Global Shared Service … Continue reading

Posted in Shared Services Leadership

Taking Shared Services Quality to the Next Level

Introduction Quality, along with cost, productivity, and customer satisfaction, has always been one of the four primary measures of success in Shared Services.  There are a variety of approaches to achieving high levels of quality performance, with some companies utilizing … Continue reading

Posted in Shared Services Leadership

Utilization of Shared Services Operating Model Alternatives

Introduction Over the past few decades, the Shared Services model has become increasingly popular as more companies adopt this powerful organizational design.  As the model has matured, the number of alternative designs has also increased, with a variety of options … Continue reading

Posted in Shared Services Leadership

Defining the Responsibilities of Global Process Owners (GPO)

Introduction The use of Global Process Owners is an organizational design that has been around for a number of years now and is widely accepted at most companies utilizing a Shared Services organizational structure.  While the concept of the Global … Continue reading

Posted in Shared Services Leadership

Lessons Learned in Rolling Out a Shared Services Branding Initiative

Introduction Ensuring that your Shared Services operation is appropriately branded can help to properly position this critical organization within your company.  Due in part to the transactional nature of many processes typically found within Shared Services, employees, business partners, and … Continue reading

Posted in Shared Services Leadership

Defining a Captive or BPO Sourcing Strategy for Shared Services

Introduction Outsourcing back-office processes that are often found in a Shared Services center continues to be popular as external service providers improve the quality of their services and methods for how to best transfer and manage work processes becomes routine.  … Continue reading

Posted in Shared Services Leadership

Taking Enterprise Reporting to the Next Level with Integrated Automation

Introduction A number of major corporations have recently created an Enterprise Reporting Services operation as part of their Shared Services organization.  This group provides reporting and analysis services to a variety of key areas of the company, such as Marketing, … Continue reading

Posted in Shared Services Leadership

Locating a Shared Services Operation in Latin America

Introduction With a wide selection of viable geographic location options in Latin America, many large corporations have chosen to locate significant Shared Services organizations in that part of the world. There are a variety of reasons for doing so, including … Continue reading

Posted in Shared Services Leadership

Influencing End-to-End Process Optimization Across Functional Silos

Introduction To maximize the value of Shared Services, a broader view of how work flows across the enterprise needs to be considered. In most cases, the efficiency (or inefficiency) can significantly impact costs not only in Shared Services, but for … Continue reading

Posted in Shared Services Leadership