Creating a Continuous Improvement Culture In Shared Services
Introduction Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets? For a Shared Services organization to evolve and move … Continue reading
Using ServiceNow to Manage Inquiries and Workflow
Introduction Companies in all industries are looking for ways to transform underlying work processes, including increased flexibility and agility for how they provide services to their employees, customers, and vendors. One software solution for query management and workflow that has … Continue reading
Shared Services and the Importance of Global Process Documentation
Introduction Simplifying processes to eliminate unnecessary complexity and work steps has the greatest impact when the scope is across a large client base, spanning multiple business units and geographies. With common systems and a global organization increasingly the norm, more … Continue reading
Shared Services Remote Workforce – Curse or Cure?
Introduction The aggressive move to a remote workforce model in early 2020 was dramatic and sudden, caused by a global pandemic that required immediate and, in some cases, risky and extreme actions. This was a situation where everyone had to … Continue reading
Defending and Controlling Changes to your Global Operating Model
Introduction One of the major efforts carried out by every leading Shared Services organization is to develop and implement a standardized global operating model to drive consistent back office processes (i.e. Order-to-Cash, Purchase-to-Pay, Record-to-Report). The model sets the structure and … Continue reading
Mentorship Programs in Shared Services
Introduction A basic definition of a mentorship program is to match people with skills and knowledge acquired over time with people who have less experience who will benefit from insights from the more senior employees. The mentor can be a … Continue reading
Process Improvement Methods and Tools in Shared Services
Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Process Improvement program that … Continue reading
Work-From-Home Expense Policies
Introduction As companies implement work from home measures for employees in response to COVID-19, many are considering relaxing in-office work requirements and allow more work from home as a normal course of doing business after the requirements created by the … Continue reading
Leading a Kaizen Blitz Event
Introduction Process improvement methodologies come in many different flavors, from formal Six Sigma tools and strategies using a formal DMAIC (define, measure, analyze, improve and control) approach, to lean process improvement tools, Pareto charts, process flow charts, fishbone diagrams, Value … Continue reading
Responding to the COVID-19 Pandemic
Introduction With the recent outbreak of the COVID-19 pandemic, delivering Shared Services from either a global hub, or multiple regional hubs becomes problematic. The strategy for a limited number of centers with hundreds or thousands of employees is impacted dramatically … Continue reading