Peeriosity Insights: Recent Research Findings Summarized insights.To view detailed research results, contact us to inquire about membership.


Shared Services and the Importance of Global Process Documentation

Introduction Simplifying processes to eliminate unnecessary complexity and work steps has the greatest impact when the scope is across a large client base, spanning multiple business units and geographies.   With common systems and a global organization increasingly the norm, more … Continue reading

Posted in Shared Services Leadership

Shared Services Remote Workforce – Curse or Cure?

Introduction The aggressive move to a remote workforce model in early 2020 was dramatic and sudden, caused by a global pandemic that required immediate and, in some cases, risky and extreme actions. This was a situation where everyone had to … Continue reading

Posted in Shared Services Leadership

Defending and Controlling Changes to your Global Operating Model

Introduction One of the major efforts carried out by every leading Shared Services organization is to develop and implement a standardized global operating model to drive consistent back office processes (i.e. Order-to-Cash, Purchase-to-Pay, Record-to-Report). The model sets the structure and … Continue reading

Posted in Shared Services Leadership

Mentorship Programs in Shared Services

Introduction A basic definition of a mentorship program is to match people with skills and knowledge acquired over time with people who have less experience who will benefit from insights from the more senior employees.   The mentor can be a … Continue reading

Posted in Shared Services Leadership

Process Improvement Methods and Tools in Shared Services

Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Process Improvement program that … Continue reading

Posted in Shared Services Leadership

Work-From-Home Expense Policies

Introduction As companies implement work from home measures for employees in response to COVID-19, many are considering relaxing in-office work requirements and allow more work from home as a normal course of doing business after the requirements created by the … Continue reading

Posted in Shared Services Leadership

Leading a Kaizen Blitz Event

Introduction Process improvement methodologies come in many different flavors, from formal Six Sigma tools and strategies using a formal DMAIC (define, measure, analyze, improve and control) approach, to lean process improvement tools, Pareto charts, process flow charts, fishbone diagrams, Value … Continue reading

Posted in Shared Services Leadership

Responding to the COVID-19 Pandemic

Introduction With the recent outbreak of the COVID-19 pandemic, delivering Shared Services from either a global hub, or multiple regional hubs becomes problematic.  The strategy for a limited number of centers with hundreds or thousands of employees is impacted dramatically … Continue reading

Posted in Shared Services Leadership

Developing an Administrative Assistant Center of Excellence (COE) in Shared Services

Introduction Developing an Administrative Assistant Center of Excellence (COE) as part of Shared Services is a new area that one Peeriosity member company has pursued to expand the scope of its Global Shared Services operation by providing administrative support capabilities … Continue reading

Posted in Shared Services Leadership

Leveraging Automation Tools and Process Optimization to Transform Shared Services

Introduction Capitalizing on the synergies and balance between process re-engineering and process automation is critical to the success of any Shared Services organization.  In a recent PeercastTM, our feature company shared their experiences using automation technologies including Robotic Process Automation … Continue reading

Posted in Shared Services Leadership