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Leveraging Automation Tools and Process Optimization to Transform Shared Services

Introduction Capitalizing on the synergies and balance between process re-engineering and process automation is critical to the success of any Shared Services organization.  In a recent PeercastTM, our feature company shared their experiences using automation technologies including Robotic Process Automation … Continue reading

Posted in Shared Services Leadership

Standard Operating Procedure Quality Audits

Introduction In the world of Shared Services where hundreds of employees work together to complete work activities across a wide range of back-office processes and geographies, managing an ongoing change process where standard procedures are created and frequently updated as … Continue reading

Posted in Shared Services Leadership

Integrating Acquisitions into Shared Services

Introduction Even when Shared Services is involved early in the typically complex Mergers & Acquisitions (M&A) process, carrying out the actual integration with an existing operation can be quite challenging.  With often daunting issues faced in such areas as technology, … Continue reading

Posted in Shared Services Leadership

Impact of Multiple Facilities for a Common Team

Introduction The basic principles of Shared Services are to transition work from multiple locations to a centralized location, where centralized delivery is accomplished by a business that is responsive to customer needs, rather than a traditional view of centralization that … Continue reading

Posted in Shared Services Leadership

Outsourcing the Master Data Management Process

Introduction One of the fastest growing processes in popularity to be housed in a Shared Services environment is that of Master Data Management (MDM).  Once the process is in Shared Services, some companies have taken the next step and transitioned … Continue reading

Posted in Shared Services Leadership

Site Selection for Shared Services in Asia-Pacific

 Introduction For companies that have moved beyond a country-by-country design to leverage scale across geographies, the most common model is to have a physical location that supports one or more geographic regions.  Servicing business activity in the Asia-Pacific region often … Continue reading

Posted in Shared Services Leadership

Knowledge Retention in Shared Services

Introduction Making the transition from decentralized processing for back-office processes to Shared Services, where teams support many different company operations that are often long distances and multiple time zones away, requires process standards and consistency.  While it’s been decades since … Continue reading

Posted in Shared Services Leadership

Driving Employee Engagement and Development within Shared Services

Introduction The foundation of any Shared Services organization is their people. As leaders, it’s critical to create an environment that keeps them engaged through a combination of challenging assignments, coaching and mentoring, a career path, and well-designed compensation and incentive … Continue reading

Posted in Shared Services Leadership

Translating Shared Services Communication Materials

Introduction Many Shared Services organizations span multiple geographies, with a requirement for team members who speak multiple languages. In addition to supporting live conversations, internal communication materials for team members including periodic newsletters and reports to the Global Shared Service … Continue reading

Posted in Shared Services Leadership

Taking Shared Services Quality to the Next Level

Introduction Quality, along with cost, productivity, and customer satisfaction, has always been one of the four primary measures of success in Shared Services.  There are a variety of approaches to achieving high levels of quality performance, with some companies utilizing … Continue reading

Posted in Shared Services Leadership