Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Creating a Metrics Hierarchy and Implementing Joint Accountability

Introduction Shared Services and Global Business Service organizations achieve success by being experts in defining standard global processes where exceptions and deviations are understood and resolved quickly so that deliverables for low cost, efficient processes, with high customer satisfaction are consistently achieved.  Having a robust framework for measurement is critical.  The most advanced companies will […]


Posted in Global Business Services

Dedicated Continuous Improvement Teams in GBS/Shared Services

Introduction While many companies realize significant savings when first transitioning to Global Business Services (GBS) / Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful GBS operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of […]


Posted in Global Business Services

New Specialized Roles in GBS / Shared Services

Introduction As levels of automation have increased in GBS/Shared Services, so have requirements for analysis of data to improve business outcomes. Skill types and levels have needed to evolve with these expectations. Recently a Peeriosity poll was created to better understand two staffing types that may not have existed in the past in GBS organizations […]


Posted in Global Business Services

Shifts and Hours for Shared Services/GBS

Introduction Implementing, managing, and growing Shared Services/GBS operations covers a wide range of topics and issues with more than 20 important categories from Business Case Development through Strategy & Vision, and Technology.   Research and analysis on these topics is often packaged in brightly colored presentations that are distant from the realities of operating a production […]


Posted in Global Business Services

SAP S/4HANA – Not Your Typical Upgrade

Introduction As described in a recent article at Techtarget.com (click here for the article), “SAP HANA (High-performance ANalytic Appliance) is a multi-model database that stores data in its memory instead of keeping it on a disk. This results in data processing that is magnitudes faster than that of disk-based data systems, allowing for advanced, real-time […]


Posted in Global Business Services

Improving Employee Engagement in Shared Services

Introduction Employee engagement can be defined as the level of passion and commitment that employees have for the organization where they are employed.  Highly engaged employees are more likely to be self-motivated about their work and strive to contribute to the organization’s success.  Their energy and enthusiasm are the launching points from which they approach […]


Posted in Global Business Services

Defining the Blueprint for Shared Services / GBS Scope

Introduction Implementing Shared Services and related organizational models including Integrated Business Services and Global Business Services creates a unique opportunity for companies to redefine work processes and dramatically change how work streams are defined and accomplished.  By taking activities that were secondary and making their optimization a primary objective, by being part of an organization […]


Posted in Global Business Services

Driving Shared Services / GBS Success with Organizational Design

Introduction A significant number of Shared Services / GBS organizations utilize unique organizational designs that have directly contributed to achieving excellent results in improving not only the overall performance of their operation but also the satisfaction level of their employees.  There are several effective strategies for Shared Services organizational design, including how the operation is […]


Posted in Global Business Services

The Impact of Shared Services / GBS on Functional Boundaries

Introduction As companies continue to evolve their Shared Services models, in many cases functional boundaries are challenged, which can increase opportunities to leverage process change methods and new technologies by eliminating turf battles that are all too common between functions or departments. For many, the processes within scope are more strongly aligned with “Shared Services” […]


Posted in Global Business Services
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