Executive Summary The meeting focused on discussing process-level metrics and their impact on organizational performance, with panelists from two Peeriosity-100 member companies. The discussion explored how companies measure non-transactional processes, track cost savings, and assess the value delivered by shared services organizations. Panelists shared their experiences with implementing metrics, including the use of SLAs with […]

Executive Summary This Peeriosity-100 Peercast featured a panel discussion on end-to-end (E2E) process design within Global Business Services (GBS) organizations, focusing on Procure-to-Pay (P2P) and related processes. Panelists from three Peeriosity-100 member companies shared their companies’ journeys toward establishing Global Process Owners (GPOs) and achieving cross-functional process ownership. The conversation emphasized how E2E process visibility, data-driven decision-making, and cross-functional collaboration improve efficiency, accountability, […]

Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of Continuous Improvement (or Continuous […]

Introduction Five years ago, the impacts of the global COVID-19 pandemic were immediate for everyone, with a dramatic and rapid shift to shutter Shared Services offices as much as possible, with work activities taking place remotely, and most often from employee’s homes, to ensure social distancing and reduce the spread of the virus.  As previously […]

Merging a Successful RPA Program with an SAP S/4 HANA Implementation Introduction The global implementation of SAP S4/HANA is a monumental effort, requiring the close coordination of process experts and technology teams across all geographies.  Because of the nature of the upgrade that includes real-time processing and many enhanced capabilities, it requires a detailed review […]

Introduction This report discusses a Peeriosity member company’s strategic partnership with IBM for Business Process Outsourcing (BPO) services, focusing on the company’s finance and accounting operations. The key points covered include the companies background as a spin-off from another large company, the establishment of a Global Business Services (GBS) organization called Finance Shared Services (FSS), […]

Introduction A recent Peeriosity-100 Peercast featured Master Data Management experts from three member companies.  The Peercast format was a panel discussion on master data management approaches across different companies – Co A, Co B, and Co C. The panelists shared insights into their respective organizations’ master data management teams, scope, processes, and the impacts of […]

Introduction As described in an article at Techtarget.com (click here for the article), “SAP HANA (High-performance ANalytic Appliance) is a multi-model database that stores data in its memory instead of keeping it on a disk. This results in data processing that is magnitudes faster than that of disk-based data systems, allowing for advanced, real-time analytics… […]

Introduction For decades prior to the COVID pandemic many leading Shared Services / GBS organizations had some type of flexible work arrangement policies in place to improve morale and create trust with employees by allowing them flexibility to work around childcare and other non-work activities that are difficult to accomplish outside of work hours.  When […]