Peeriosity Insights: Recent Research Findings Summarized insights.To view detailed research results, contact us to inquire about membership.


Digital Enablement as a Priority for Global Business Services

Introduction In the world of Global Shared Services, the emphasis on digital enablement is a very high priority for all Peeriosity member companies.  For Global Shared Services leaders, digital enablement efforts are focused on using digital transformation to automate processes, … Continue reading

Posted in Shared Services Leadership

COVID’s Impact on Controls, Quality, and Technology Plans

Introduction For Shared Services organizations around the world the impact of the global pandemic was both immediate and dramatic, with the requirement to shift as much of the work activities from in-office to work-from-home, using a workforce and technology infrastructure … Continue reading

Posted in Shared Services Leadership

Flexible Work Arrangements in Shared Services After COVID

Introduction The impacts of the global COVID-19 pandemic were immediate for everyone, with a dramatic and rapid shift to shutter Shared Services offices as much as possible, with work activities taking place remotely, and most often from employee’s homes, to … Continue reading

Posted in Shared Services Leadership

Leading and Developing Your Remote Workforce

Introduction  With COVID-19 creating a new priority for companies to create work-from-home delivery for as many Shared Services processes and activities as possible, new challenges are created for leading and developing your remote workforce.  For many, the move from an … Continue reading

Posted in Shared Services Leadership

Creating a Continuous Improvement Culture In Shared Services

Introduction Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets?  For a Shared Services organization to evolve and move … Continue reading

Posted in Shared Services Leadership

Using ServiceNow to Manage Inquiries and Workflow

Introduction Companies in all industries are looking for ways to transform underlying work processes, including increased flexibility and agility for how they provide services to their employees, customers, and vendors. One software solution for query management and workflow that has … Continue reading

Posted in Shared Services Leadership

Shared Services and the Importance of Global Process Documentation

Introduction Simplifying processes to eliminate unnecessary complexity and work steps has the greatest impact when the scope is across a large client base, spanning multiple business units and geographies.   With common systems and a global organization increasingly the norm, more … Continue reading

Posted in Shared Services Leadership

Shared Services Remote Workforce – Curse or Cure?

Introduction The aggressive move to a remote workforce model in early 2020 was dramatic and sudden, caused by a global pandemic that required immediate and, in some cases, risky and extreme actions. This was a situation where everyone had to … Continue reading

Posted in Shared Services Leadership

Defending and Controlling Changes to your Global Operating Model

Introduction One of the major efforts carried out by every leading Shared Services organization is to develop and implement a standardized global operating model to drive consistent back office processes (i.e. Order-to-Cash, Purchase-to-Pay, Record-to-Report). The model sets the structure and … Continue reading

Posted in Shared Services Leadership

Mentorship Programs in Shared Services

Introduction A basic definition of a mentorship program is to match people with skills and knowledge acquired over time with people who have less experience who will benefit from insights from the more senior employees.   The mentor can be a … Continue reading

Posted in Shared Services Leadership