Leading a Kaizen Blitz Event
Introduction Process improvement methodologies come in many different flavors, from formal Six Sigma tools and strategies using a formal DMAIC (define, measure, analyze, improve and control) approach, to lean process improvement tools, Pareto charts, process flow charts, fishbone diagrams, Value … Continue reading
Intelligent Automation Success Factors and Challenges
Introduction Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies’ experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and … Continue reading
Responding to the COVID-19 Pandemic
Introduction With the recent outbreak of the COVID-19 pandemic, delivering Shared Services from either a global hub, or multiple regional hubs becomes problematic. The strategy for a limited number of centers with hundreds or thousands of employees is impacted dramatically … Continue reading
Enhancing the Customer Cash Application Process through Automation
Introduction While many companies have made significant improvements over the recent years to their Customer Cash Application Process, there often remain many opportunities to enhance this critical portion of the Order-to-Cash organization. This research abstract features the experiences of a … Continue reading
Intelligent Automation and Change Management
Introduction The implementation of Intelligent Automation tools can have a dramatic impact on routine work activities of team members across all areas of Shared Services. While there are clever ways to describe the change, including making work more interesting, or … Continue reading
Developing an Administrative Assistant Center of Excellence (COE) in Shared Services
Introduction Developing an Administrative Assistant Center of Excellence (COE) as part of Shared Services is a new area that one Peeriosity member company has pursued to expand the scope of its Global Shared Services operation by providing administrative support capabilities … Continue reading
Charging for New Vendors to Influence Behavior
Introduction To create an efficient and low-cost process for Accounts Payable, standardization and new technology tools can only get you so far. The biggest factors tend to be the quality of the inputs to the process, including clean processes and … Continue reading
Issues and Opportunities with Outsourcing Payroll
Introduction The Payroll process by definition touches every single employee of the company, where the experience directly shapes each employee’s view of the company’s administrative processes. The process perfectly fits the concept of a hygiene factor, where no one notices … Continue reading
Simplifying T&E Receipt Requirements
Introduction With the use of such tools as automated feeds from card providers, improved T&E processing software, and the use of appropriate receipt submission requirements, companies are often able to meet the regulatory requirements for substantiating business expenses without sacrificing … Continue reading
Software Selection for Fixed Asset Accounting
Introduction Properly accounting for Fixed Assets is not a trivial exercise, with a range of reporting, inventory, and valuation issues that need to be addressed to meet both accounting standards and government tax regulations. For capital intensive industries, the numbers … Continue reading