Driving Employee Engagement and Development within Shared Services
Introduction The foundation of any Shared Services organization is their people. As leaders, it’s critical to create an environment that keeps them engaged through a combination of challenging assignments, coaching and mentoring, a career path, and well-designed compensation and incentive … Continue reading
Member Case Study # 8 – Our Intelligent Automation Journey
Introduction On a frequent basis, Peeriosity member companies share details and insights regarding their efforts in the Intelligent Automation space in order to help other companies facing similar challenges. During a recent PeercastTM, a member company shared their experiences in … Continue reading
Translating Shared Services Communication Materials
Introduction Many Shared Services organizations span multiple geographies, with a requirement for team members who speak multiple languages. In addition to supporting live conversations, internal communication materials for team members including periodic newsletters and reports to the Global Shared Service … Continue reading
Time Collection for Hourly Employees
Introduction Within HR Shared Services, Payroll is almost always within scope, since the process is transaction intensive and rules based, where centralization of payroll experts and the leveraging of technology solutions across business units and locations can yield both lower … Continue reading
Thresholds for Automatic Settlement of Customer Deductions
Introduction For customer payments, many companies allow short-payments from customers to automatically settle outstanding invoices, assuming they do not exceed a pre-established threshold. They have justified this threshold as the funds which may be recovered my lowering or eliminating the … Continue reading
Taking Shared Services Quality to the Next Level
Introduction Quality, along with cost, productivity, and customer satisfaction, has always been one of the four primary measures of success in Shared Services. There are a variety of approaches to achieving high levels of quality performance, with some companies utilizing … Continue reading
Effectively Configuring and Utilizing Concur Travel & Expense
Introduction Results from a recent Peeriosity poll regarding the system utilized to support Travel & Expense processing showed that 80% of our member companies currently utilize the Concur Travel Expense system. This research abstract highlights the experiences of one of … Continue reading
Starting the Clock on Payment Terms
Introduction Making improvements to working capital or cash flow requires a clear understanding of the details for current work processes, including fundamentals that include when payment terms begin, and the frequency and timing of payment runs. For example, saying your … Continue reading
Intelligent Automation Status and Objectives – One Year Later
Introduction When it comes to Intelligent Automation, separating fact from fiction, and knowing the detailed experiences of your peers is critical to achieving the best possible outcomes. Fortunately, members of Peeriosity’s Intelligent Automation best practice research community are well positioned … Continue reading
Streamlining the Accounting Close Process
Introduction With so many different approaches companies can take to streamline the Accounting Close process, it can be difficult to determine where to best focus project resources. This research abstract highlights a company that recently shared details about their Accounting … Continue reading