Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Shifts and Hours for Shared Services/GBS

Introduction Implementing, managing, and growing Shared Services/GBS operations covers a wide range of topics and issues with more than 20 important categories from Business Case Development through Strategy & Vision, and Technology.   Research and analysis on these topics is often packaged in brightly colored presentations that are distant from the realities of operating a production […]


Posted in Global Business Services

Optimizing the Financial Master Data Service Process in GBS

Introduction Master Data Management can be defined as the management of non-transactional data for an organization. Consistency of Master Data across multiple ERP’s, businesses, and geographies is critical to protect against data inconsistency, data inaccuracy, and provides the ability to efficiently make data changes. Master Data Services are vital, supporting a company’s efforts to manage […]


Posted in General Accounting

SAP S/4HANA – Not Your Typical Upgrade

Introduction As described in a recent article at Techtarget.com (click here for the article), “SAP HANA (High-performance ANalytic Appliance) is a multi-model database that stores data in its memory instead of keeping it on a disk. This results in data processing that is magnitudes faster than that of disk-based data systems, allowing for advanced, real-time […]


Posted in Global Business Services

Implementing ServiceNow in HR to Improve Employee Experience

Introduction Launched in 2004, ServiceNow is a platform that delivers digital workflows with the intent of transforming the way work gets done, including providing help desk functionality.  As part of an ongoing focus of showcasing Peeriosity member company experiences, Peeriosity members can benefit from direct insights from member without bias or influence from Consulting firms […]


Posted in HR Shared Services

Using Celonis Process Mining to Improve the GBS Purchase-to-Pay Process

Introduction Process mining technology extracts data from your systems to give you comprehensive, real-time visibility into how your processes actually run.  With accurate and comprehensive visibility inefficiencies are quickly identified so that process improvement plans can be implemented, based on real data without needing to rely on gut feel or guesses, so that project outcomes […]


Posted in Accounts Payable

How We Fixed the Intercompany Accounting Process for GBS

Introduction Intercompany Accounting, the process for recording the transfer of goods and services between legal entities, is a great challenge for many companies, even though all parties to the transaction are part of the same company, which would suggest complete automation should not only be possible, but it should also be the norm. Company Experiences […]


Posted in General Accounting

Using NovoEd for Virtual Training in GBS

Introduction For most companies, the world of remote working shifted dramatically in early 2020 because of the pandemic, with many today who continue to embrace a work-from-home approach as the new “new reality”. While connectivity issues, VPN technologies, and video cameras can create a seamless “almost at work” experience, not every element of the building, […]


Posted in HR Shared Services

Processing Payment Requests with No Invoice

Introduction For vendors and suppliers to get paid, there typically is a process for submitting invoice information that details what was purchased and where to remit payment, plus other details like an invoice number, purchase order number, and payment terms, to facilitate the invoice being approved and processed.  Transactions without invoices are also likely at […]


Posted in Accounts Payable

Improving Employee Engagement in Shared Services

Introduction Employee engagement can be defined as the level of passion and commitment that employees have for the organization where they are employed.  Highly engaged employees are more likely to be self-motivated about their work and strive to contribute to the organization’s success.  Their energy and enthusiasm are the launching points from which they approach […]


Posted in Global Business Services
What Companies Participated?
Click Here to Find Out
Are You Eligible for Membership?
Click Here to Find Out