Standard Operating Procedure Quality Audits
Introduction In the world of Shared Services where hundreds of employees work together to complete work activities across a wide range of back-office processes and geographies, managing an ongoing change process where standard procedures are created and frequently updated as … Continue reading
Rethinking HR Service Delivery
Introduction For many companies, the full transformation of HR has yet to happen, even though the transition of transactional process activity into regional Shared Services centers, and creation of Centers of Excellence for strategic processes for many has been a … Continue reading
Using Process Discovery Software in Intelligent Automation
Introduction For Intelligent Automation projects, and specifically Robotic Process Automation (RPA), where the go/no go threshold is significantly lower due to low implementation costs and short project timelines, creating a prioritized list of project candidates can become a challenge since … Continue reading
Successfully Complying with Lease Accounting Standard ASC 842
Introduction One important area from Record-to-Report that is often overlooked during the consolidation of core functions is that of Lease Accounting, which became more complex with the release of ASC 842 which went into effect at the end of 2018. … Continue reading
Integrating Acquisitions into Shared Services
Introduction Even when Shared Services is involved early in the typically complex Mergers & Acquisitions (M&A) process, carrying out the actual integration with an existing operation can be quite challenging. With often daunting issues faced in such areas as technology, … Continue reading
Leveraging Mobile Device Technology to Streamline the T&E Process
Introduction The introduction of mobile device technology has had a big impact on all of us. From eliminating the need for a separate watch, GPS device, scanner, or camera, mobile devices have changed the world. Because of their unique capabilities, … Continue reading
Experiences in Outsourcing Purchase-to-Pay Process Areas
Introduction As external service providers continue to improve their service offerings, more companies are including outsourcing as an important part of their overall strategy for Purchase-to-Pay. With the significant introduction of Intelligent Automation at many outsourcing providers, their capabilities have … Continue reading
Member Case Study #12 – Implementing Intelligent Automation
Introduction Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies’ experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and … Continue reading
Impact of Multiple Facilities for a Common Team
Introduction The basic principles of Shared Services are to transition work from multiple locations to a centralized location, where centralized delivery is accomplished by a business that is responsive to customer needs, rather than a traditional view of centralization that … Continue reading
Improving Garnishment Processing with Process Re-Design and Technology
Introduction Due to the myriad of governmental agencies and regulations, having an effective Garnishment Processing function can be very challenging to develop and oversee. Due to the sensitive nature of the issues typically related to wage garnishments, it is critical … Continue reading