Enhancing the Customer Cash Application Process through Automation
Introduction While many companies have made significant improvements over the recent years to their Customer Cash Application Process, there often remain many opportunities to enhance this critical portion of the Order-to-Cash organization. This research abstract features the experiences of a … Continue reading
Intelligent Automation and Change Management
Introduction The implementation of Intelligent Automation tools can have a dramatic impact on routine work activities of team members across all areas of Shared Services. While there are clever ways to describe the change, including making work more interesting, or … Continue reading
Developing an Administrative Assistant Center of Excellence (COE) in Shared Services
Introduction Developing an Administrative Assistant Center of Excellence (COE) as part of Shared Services is a new area that one Peeriosity member company has pursued to expand the scope of its Global Shared Services operation by providing administrative support capabilities … Continue reading
Charging for New Vendors to Influence Behavior
Introduction To create an efficient and low-cost process for Accounts Payable, standardization and new technology tools can only get you so far. The biggest factors tend to be the quality of the inputs to the process, including clean processes and … Continue reading
Issues and Opportunities with Outsourcing Payroll
Introduction The Payroll process by definition touches every single employee of the company, where the experience directly shapes each employee’s view of the company’s administrative processes. The process perfectly fits the concept of a hygiene factor, where no one notices … Continue reading
Simplifying T&E Receipt Requirements
Introduction With the use of such tools as automated feeds from card providers, improved T&E processing software, and the use of appropriate receipt submission requirements, companies are often able to meet the regulatory requirements for substantiating business expenses without sacrificing … Continue reading
Software Selection for Fixed Asset Accounting
Introduction Properly accounting for Fixed Assets is not a trivial exercise, with a range of reporting, inventory, and valuation issues that need to be addressed to meet both accounting standards and government tax regulations. For capital intensive industries, the numbers … Continue reading
Leveraging Automation Tools and Process Optimization to Transform Shared Services
Introduction Capitalizing on the synergies and balance between process re-engineering and process automation is critical to the success of any Shared Services organization. In a recent PeercastTM, our feature company shared their experiences using automation technologies including Robotic Process Automation … Continue reading
Gaining Control Over the Duplicate Payment Issue
Introduction A key part of any Accounts Payable control structure is the ability to minimize duplicate payments. Even with all the integrated controls of the major ERP systems, companies continue to find it necessary to supplement ERP functionality with other … Continue reading
Automating the Cash Application Deduction Clearing Process
Introduction While many Peeriosity member companies perform Cash Application processing using a broad geographic scope and an end-to-end process design, challenges often remain for achieving the highest levels of automatic processing. For many companies, the deduction validation and clearing process … Continue reading