COVID-19: Saving Millions by Consolidating Unused Airline Tickets
Introduction The hot topic for the last year for everyone has been adjusting to the new realities for conducting business in a world facing the COVID-19 global pandemic. While the business impact varied by industry, with airlines, hospitality and restaurants … Continue reading
Creating a Continuous Improvement Culture In Shared Services
Introduction Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets? For a Shared Services organization to evolve and move … Continue reading
Using ServiceNow to Manage Inquiries and Workflow
Introduction Companies in all industries are looking for ways to transform underlying work processes, including increased flexibility and agility for how they provide services to their employees, customers, and vendors. One software solution for query management and workflow that has … Continue reading
Shared Services and the Importance of Global Process Documentation
Introduction Simplifying processes to eliminate unnecessary complexity and work steps has the greatest impact when the scope is across a large client base, spanning multiple business units and geographies. With common systems and a global organization increasingly the norm, more … Continue reading
RPA Impact and Speed to Implement
Introduction Similar to the hype and buzz that surrounded BPO 20 years ago, today’s Shared Services leaders can’t avoid questions about approaches and strategies related to Intelligent Automation. Being able to filter through the hype and point to specific examples … Continue reading
Fraud Control using Oversight’s Risk Mitigation Solutions
Introduction The risk of fraudulent transactions continues to impact the ability of companies to expand the distribution and allowable usage of both the Purchasing Card and the Travel Card. While the appropriate use of merchant category codes (MCCs) and monetary … Continue reading
Performance Scorecards for HR Shared Services
Introduction While individual process areas often have very detailed performance measurements related to cost, productivity, quality, and customer service, many times the overall HR Shared Services operation struggles to present their results in a concise and effective manner. The challenge … Continue reading
Intelligent Automation – Lessons in 2020 and Plans for 2021
Introduction In mid-2017 Peeriosity added a new research program focused on Intelligent Automation. Since the launch we have had over 50 PeercastsTM featuring leading Peeriosity member companies sharing their experiences, with an audience restricted to other Peeriosity members, where consultants … Continue reading
Shared Services Remote Workforce – Curse or Cure?
Introduction The aggressive move to a remote workforce model in early 2020 was dramatic and sudden, caused by a global pandemic that required immediate and, in some cases, risky and extreme actions. This was a situation where everyone had to … Continue reading
Insourcing Payroll to Leverage Your ERP and Drive Innovation
Introduction Payroll is a process that by definition has a direct and meaningful impact on every company employee. For an employee, getting paid timely and accurately, without worry or concern, is understandably high on the priority list. However, unlike other … Continue reading