Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Lessons Learned Implementing Shared Services/GBS

One of the most frequent questions we hear from our members is this one:  “What are the lessons learned from other companies that will help us successfully implement our Shared Services/GBS initiative?” To answer this question, we pulled together a list of what we consider to be the 19 most important success factors to successfully […]

Posted in Global Business Services

Setting Priorities for RPA and Intelligent Automation Opportunities

Introduction Intelligent Automation including Robotic Process Automation (RPA) solutions have become mainstream for large companies with developed Shared Services or Business Services organizations. With thousands of transactions each month with different touch points and multiple system applications for every process area within scope, there can be a seemingly endless list of possibilities to leverage Intelligent […]

Posted in Intelligent Automation

Creating a Metrics Hierarchy and Implementing Joint Accountability

Introduction Shared Services and Global Business Service organizations achieve success by being experts in defining standard global processes where exceptions and deviations are understood and resolved quickly so that deliverables for low cost, efficient processes, with high customer satisfaction are consistently achieved.  Having a robust framework for measurement is critical.  The most advanced companies will […]

Posted in Global Business Services

KPI’s and Metric-Driven Continuous Improvement in Order-to-Cash (O2C)

Introduction Most Accounts Receivable organizations have historically been measured on overall Accounts Receivable levels, overdue accounts, and department cost. But, in today’s challenging business climate, with companies implementing more advanced technology and end-to-end process design, there is a much more compelling need to measure and evaluate the entire Order-to-Cash (O2C) process.  How to best approach […]

Posted in Accounts Receivable

HR Web Portal – From Chatbox to Virtual Assistant

Introduction Having an effective HR web portal in place can take a significant load off the entire Human Resources organization.  The challenge is not only properly designing and implementing this type of solution, but also driving up usage levels by the employee base.  What is becoming a too frequent occurrence is that some companies do […]

Posted in HR Shared Services

Dedicated Continuous Improvement Teams in GBS/Shared Services

Introduction While many companies realize significant savings when first transitioning to Global Business Services (GBS) / Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful GBS operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of […]

Posted in Global Business Services

New Specialized Roles in GBS / Shared Services

Introduction As levels of automation have increased in GBS/Shared Services, so have requirements for analysis of data to improve business outcomes. Skill types and levels have needed to evolve with these expectations. Recently a Peeriosity poll was created to better understand two staffing types that may not have existed in the past in GBS organizations […]

Posted in Global Business Services

Invoice Errors – Do You Block and Research? Reject? Short-Pay?

Introduction Every process within the scope of Global Business Services has hundreds of detail process steps and procedures that often evolve over time, without close inspection to see if each process is truly optimized.  One example of a detailed process with design variations between companies is the process followed in Accounts Payable (P2P) for when […]

Posted in Accounts Payable

Shifts and Hours for Shared Services/GBS

Introduction Implementing, managing, and growing Shared Services/GBS operations covers a wide range of topics and issues with more than 20 important categories from Business Case Development through Strategy & Vision, and Technology.   Research and analysis on these topics is often packaged in brightly colored presentations that are distant from the realities of operating a production […]

Posted in Global Business Services

Optimizing the Financial Master Data Service Process in GBS

Introduction Master Data Management can be defined as the management of non-transactional data for an organization. Consistency of Master Data across multiple ERP’s, businesses, and geographies is critical to protect against data inconsistency, data inaccuracy, and provides the ability to efficiently make data changes. Master Data Services are vital, supporting a company’s efforts to manage […]

Posted in General Accounting
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