Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Formal Continuous Improvement Programs in Shared Services

Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of Continuous Improvement (or Continuous […]


Posted in Shared Services Leadership

Processing Non-PO Invoices in Accounts Payable

Introduction While many companies have a well-designed process for handling invoices associated with purchase orders (POs), the non-Purchase Order (non-PO) related invoices can often be much more challenging and the cause of many exceptions.  These invoices often arrive at the location making the purchase, complicating the process for approval and invoice submission for processing at […]


Posted in Accounts Payable

Transforming Metrics for Shared Services

Introduction Designing and implementing a robust performance measurement process in a key success factor for Shared Services or Global Business Services organizations.  Doing so correctly involves more than simply adhering to a balance scorecard approach, where you have defined measures for cost, quality, productivity, and customer satisfaction.  Performance measures need to be tailored to meet […]


Posted in Shared Services Leadership

Improving Customer Satisfaction in Accounts Payable

Introduction We’re all familiar with the statement that “what’s measured improves”.  Internal and external customers for the Accounts Payable process are willing and able to provide detailed information about problems that exist from their perspective, but many companies don’t have good methods or techniques in place to track these issues and related corrective actions.  Including […]


Posted in Accounts Payable

Lifecycle Maturity for Shared Services/GBS

Introduction of Lifecycle Maturity Shared Services as an operating model has been in existence for decades and, today is widely embraced by large global companies.  Even though many companies have extensive experience, even leading companies continue to make changes to their designs and take advantage of new opportunities to drive process improvement and business process […]


Posted in Shared Services Leadership

“What’s Measured Improves” – the Importance of Formal KPI’s

Introduction While individual process areas often have very detailed performance measurements related to cost, productivity, quality, and customer service, many times the overall Shared Services operation struggle to present their overall results in a concise and effective manner.  The challenge for any Shared Services or Global Business Services organization is to develop and maintain a […]


Posted in Shared Services Leadership

Single Vs. Multiple ERP Instances in GBS

Introduction For Global Business Services to achieve the greatest results, there needs to be an emphasis on end-to-end process design, reducing complexity, and taking advantage of size and scale.  While many bolt-on solutions can be successfully deployed, reducing system complexity by having a few instances of a common ERP system as possible is often the […]


Posted in Shared Services Leadership

Using Global Process Owners for Order to Cash

Introduction The Order-to-Cash process is often one of the last process areas that transition to a Shared Services or a Business Services delivery model.  The reason O2C processes are usually last is that these processes are closer to the customer, resulting in significant influence and oversight being required by individual business units and geographies.  Since […]


Posted in Accounts Receivable

Shared Services Role in Driving Intelligent Automation

Introduction Since launching the Intelligent Automation Research Area in 2017, Peeriosity has featured member experiences on Peercasts and engaged members in discussions using iPolling to flush out issues, with new activities happening every month.  Because Peeriosity interactions include only Peeriosity members, without consultants or vendors getting in the way, discussions have been candid with an […]


Posted in Intelligent Automation
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