Shared Services Delivery – Outsourced or Captive?
Introduction Outsourcing processes that are delivered by Shared Services is important to consider as external service providers continue to improve the quality of their services. It is also important that Shared Services leaders develop a strategy related to outsourcing so … Continue reading
Lifecycle Maturity for Shared Services/GBS
Introduction Shared Services as an operating model has been in existence for decades and, today, is widely embraced by large global companies. Even though many companies have extensive experience, even leading companies continue to make changes to their designs and … Continue reading
“What’s Measured Improves” – the Importance of Formal KPI’s
Introduction While individual process areas often have very detailed performance measurements related to cost, productivity, quality, and customer service, many times the overall Shared Services operation struggles to present their overall results in a concise and effective manner. The challenge … Continue reading
Single Vs. Multiple ERP Instances in GBS
Introduction For Global Business Services to achieve the greatest results, there needs to be an emphasis on end-to-end process design, reducing complexity, and taking advantage of size and scale. While many bolt-on solutions can be successfully deployed, reducing system complexity … Continue reading
Using Global Process Owners for Order to Cash
Introduction The Order-to-Cash process is often one of the last process areas that transitions to a Shared Services or a Business Services delivery model. The reasons O2C processes are usually last is that these processes are closer to the customer, … Continue reading
Shared Services Role in Driving Intelligent Automation
Introduction Since launching the Intelligent Automation Research Area in 2017, Peeriosity has featured member experiences on Peercasts and engaged members in discussions using iPolling to flush out issues, with new activities happening every month. Because Peeriosity interactions include only Peeriosity … Continue reading
Digital Enablement as a Priority for Global Business Services
Introduction In the world of Global Shared Services, the emphasis on digital enablement is a very high priority for all Peeriosity member companies. For Global Shared Services leaders, digital enablement efforts are focused on using digital transformation to automate processes, … Continue reading
Improving the Manual Journal Voucher Process
Introduction While there are many benefits to implementing integrated software systems and bolt-on technologies, significant performance improvements are often possible from a direct inspection and redesign of underlying work processes. While it’s never a good idea to automate a bad … Continue reading
COVID’s Impact on Controls, Quality, and Technology Plans
Introduction For Shared Services organizations around the world the impact of the global pandemic was both immediate and dramatic, with the requirement to shift as much of the work activities from in-office to work-from-home, using a workforce and technology infrastructure … Continue reading
3-Year Comparison – Number of Fully Operational Bots
Introduction More than three years ago Peeriosity launched a new research program for Intelligent Automation. Since the launch Peeriosity members have participated in more than 50 Peercasts and over 70 best practice research polls. This report highlights the progress Peeriosity … Continue reading