Shared Services Role in Driving Intelligent Automation
Introduction Since launching the Intelligent Automation Research Area in 2017, Peeriosity has featured member experiences on Peercasts and engaged members in discussions using iPolling to flush out issues, with new activities happening every month. Because Peeriosity interactions include only Peeriosity … Continue reading
Digital Enablement as a Priority for Global Business Services
Introduction In the world of Global Shared Services, the emphasis on digital enablement is a very high priority for all Peeriosity member companies. For Global Shared Services leaders, digital enablement efforts are focused on using digital transformation to automate processes, … Continue reading
Improving the Manual Journal Voucher Process
Introduction While there are many benefits to implementing integrated software systems and bolt-on technologies, significant performance improvements are often possible from a direct inspection and redesign of underlying work processes. While it’s never a good idea to automate a bad … Continue reading
COVID’s Impact on Controls, Quality, and Technology Plans
Introduction For Shared Services organizations around the world the impact of the global pandemic was both immediate and dramatic, with the requirement to shift as much of the work activities from in-office to work-from-home, using a workforce and technology infrastructure … Continue reading
3-Year Comparison – Number of Fully Operational Bots
Introduction More than three years ago Peeriosity launched a new research program for Intelligent Automation. Since the launch Peeriosity members have participated in more than 50 Peercasts and over 70 best practice research polls. This report highlights the progress Peeriosity … Continue reading
Flexible Work Arrangements in Shared Services After COVID
Introduction The impacts of the global COVID-19 pandemic were immediate for everyone, with a dramatic and rapid shift to shutter Shared Services offices as much as possible, with work activities taking place remotely, and most often from employee’s homes, to … Continue reading
Paying Invoices with Immediate Payment Terms
Introduction Shared Services work processes, like Accounts Payable (P2P) have hundreds of detail work steps and many required policy differences depending on the type of supplier, negotiated terms, industry standards and legal or regulatory requirements. As companies work to implement … Continue reading
Leading and Developing Your Remote Workforce
Introduction With COVID-19 creating a new priority for companies to create work-from-home delivery for as many Shared Services processes and activities as possible, new challenges are created for leading and developing your remote workforce. For many, the move from an … Continue reading
COVID-19: Saving Millions by Consolidating Unused Airline Tickets
Introduction The hot topic for the last year for everyone has been adjusting to the new realities for conducting business in a world facing the COVID-19 global pandemic. While the business impact varied by industry, with airlines, hospitality and restaurants … Continue reading
Creating a Continuous Improvement Culture In Shared Services
Introduction Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets? For a Shared Services organization to evolve and move … Continue reading