Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of Continuous Improvement (or Continuous […]

Introduction Designing and implementing a robust performance measurement process in a key success factor for Shared Services or Global Business Services organizations.  Doing so correctly involves more than simply adhering to a balance scorecard approach, where you have defined measures for cost, quality, productivity, and customer satisfaction.  Performance measures need to be tailored to meet […]

Introduction Outsourcing processes that are delivered by Shared Services is important to consider as external service providers continue to improve the quality of their services.  It is also important that Shared Services leaders develop a strategy related to outsourcing so that they have an informed understanding of how outsourcing can be designed to fit with […]

Introduction of Lifecycle Maturity Shared Services as an operating model has been in existence for decades and, today is widely embraced by large global companies.  Even though many companies have extensive experience, even leading companies continue to make changes to their designs and take advantage of new opportunities to drive process improvement and business process […]

Introduction While individual process areas often have very detailed performance measurements related to cost, productivity, quality, and customer service, many times the overall Shared Services operation struggle to present their overall results in a concise and effective manner.  The challenge for any Shared Services or Global Business Services organization is to develop and maintain a […]

Introduction For Global Business Services to achieve the greatest results, there needs to be an emphasis on end-to-end process design, reducing complexity, and taking advantage of size and scale.  While many bolt-on solutions can be successfully deployed, reducing system complexity by having a few instances of a common ERP system as possible is often the […]