Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Flexible Work Arrangements in Shared Services in March 2025

Introduction Five years ago, the impacts of the global COVID-19 pandemic were immediate for everyone, with a dramatic and rapid shift to shutter Shared Services offices as much as possible, with work activities taking place remotely, and most often from employee’s homes, to ensure social distancing and reduce the spread of the virus.  As previously […]


Posted in Global Business Services

Merging a Successful RPA Program with an SAP S/4 HANA Implementation

Merging a Successful RPA Program with an SAP S/4 HANA Implementation Introduction The global implementation of SAP S4/HANA is a monumental effort, requiring the close coordination of process experts and technology teams across all geographies.  Because of the nature of the upgrade that includes real-time processing and many enhanced capabilities, it requires a detailed review […]


Posted in Global Business Services

A Panel of Corporate Card Experts Discuss their T&E and Purchasing Card Programs

Introduction This report highlights a discussion among panelists from four companies regarding their Travel & Expense (T&E) and Procurement Card (P-Card) processes. The key topics discussed include card products used, software for expense reporting, number of cardholders, transaction volumes, filing frequencies, approval processes, risks, challenges, and potential areas for improvement. The panelists shared insights into […]


Posted in Corporate Card

Lessons Learned in Managing a Large-Scale BPO Relationship

Introduction This report discusses a Peeriosity member company’s strategic partnership with IBM for Business Process Outsourcing (BPO) services, focusing on the company’s finance and accounting operations. The key points covered include the companies background as a spin-off from another large company, the establishment of a Global Business Services (GBS) organization called Finance Shared Services (FSS), […]


Posted in Global Business Services

Transitioning Master Data Management to Shared Services/GBS

Introduction A recent Peeriosity-100 Peercast featured Master Data Management experts from three member companies.  The Peercast format was a panel discussion on master data management approaches across different companies – Co A, Co B, and Co C. The panelists shared insights into their respective organizations’ master data management teams, scope, processes, and the impacts of […]


Posted in Global Business Services

The Many Ways to Update Vendor Master Data for Banking Information

Introduction One of the most complex parts of Master Data Management is controlling the process for making changes and updates to Master Data records.  One example of where this is particularly important is in the process followed to create or update vendor bank account information.  Unfortunately, this is a process that all too frequently includes […]


Posted in Accounts Payable

Implementing SAP S/4HANA for Shared Services/GBS

Introduction As described in an article at Techtarget.com (click here for the article), “SAP HANA (High-performance ANalytic Appliance) is a multi-model database that stores data in its memory instead of keeping it on a disk. This results in data processing that is magnitudes faster than that of disk-based data systems, allowing for advanced, real-time analytics… […]


Posted in Global Business Services

Streamlining the Goods Receipt/Invoice Receipt Process

Introduction Nothing is more fundamental in Accounts Payable then the 3-way match process.  While many also leverage a 2-way match process using Pay-on-Receipt or Evaluated Receipts Settlement, many transactions continue to be processed by matching the invoice with the receipt and the purchase order. When price and/or quantity discrepancies are not resolved in a timely […]


Posted in Accounts Payable
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