Peeriosity Insights: Recent Research Findings Summarized insights.To view detailed research results, contact us to inquire about membership.

Account Reconciliation Standards and Quality Control Reviews

Introduction Applying advanced technology solutions to overly complicated and non-standard processes makes implementation more difficult, reduces the benefit, and complicates process improvement efforts by requiring modifications that require carefully coordinated changes in procedures and technology.  While there is almost always … Continue reading

Posted in General Accounting

Utilizing a Chatbot as the Entry Channel for an HR Shared Services Contact Center

Introduction While everyone is familiar with Automatic Call Distribution systems that support the routing of incoming calls to the right agent based on answers to a predefined set up questions, the use of “Chatbots” is a more advanced technology solution … Continue reading

Posted in HR Shared Services

Driving Shared Services Success with Innovative Organizational Design

Introduction A significant number of Shared Services organizations utilize unique organizational designs and have experienced excellent results in improving not only the overall performance of their operation, but also the satisfaction level of their employees.  There are a number of … Continue reading

Posted in Shared Services Leadership

Case Study: Our Intelligent Automation Journey

Introduction In a world full of misinformation and hype, where the latest breakthrough that shows promise receives all the attention from conference providers and consultants, many are beginning to recognize that the benefits to Intelligent Automation are actually tangible and … Continue reading

Posted in Intelligent Automation

Organizational Alignment of the Credit Function

Introduction With its close ties to the Sales organization at most major companies, the Credit function can be found aligned with a variety of organizations, including Corporate Finance, Business Unit Finance, Treasury, Sales Administration, and Shared Services, to name just … Continue reading

Posted in Accounts Receivable

Purchasing Card Programs in 2018

Introduction The use of Purchasing Cards for the acquisition of low cost non-inventory items has been a leading practice for decades, with median performance for indirect purchasing volume using Purchasing Cards at 10%, with the mid-point of Q1 performance approaching … Continue reading

Posted in Corporate Card

Mandating Electronic Payments to Suppliers

Introduction Since the 1980s, when considering improvements to the Accounts Payable process, companies around the world successfully deployed solutions that evaluate Accounts Payable as one component of the Procure-to-Pay process. This yielded improved efficiencies between functional areas, and often eliminated … Continue reading

Posted in Accounts Payable

Implementing an Effective Shared Services Cost Allocation Structure

Introduction Developing the capability to properly allocate costs related to Shared Services activities to the operating units can be a challenging task, but one that can provide a number of long-term benefits to both Shared Services and its internal customers.  … Continue reading

Posted in Shared Services Leadership

Master Data Management in Shared Services

Introduction There are many types of master data within every business, including employee, supplier, customer, material, and financial.  Leading companies are keenly aware of the importance of Master Data Management, and the role that Shared Services can play to ensure … Continue reading

Posted in Shared Services Leadership

Reporting Structure for the Travel Expense Team

Introduction Before the move to Shared Services, when it was typical for each physical location to have staff with responsibilities for paying employees and paying vendors, the process for managing the compliance and reimbursement portion of the Travel process was … Continue reading

Posted in Corporate Card