While many organizations have implemented customer portals, many have not realized the full potential of integrating the portal as a part of a wide-ranging Order-to-Cash vision to not only enhance the customer experience but achieve significant cost savings. For years, Shared Services has integrated a large number of activities within the Procure-to-Pay process, but for […]
One of the most important activities of every organization is the timely and accurate reconciliation of general ledger accounts. Early identification of accounting and control issues is critical for any number of reasons, especially for public companies. Most companies have ongoing efforts to continuously improve the reconciliation process with the objectives of pro-active early identification […]
A recent Peeriosity webcast featured an organization that has implemented global business process ownership within its Shared Services organization. Even though the company had successfully completed a single-instance SAP implementation, it found that their global end-to-end processes were fragmented and sub-optimized. The Shared Services organization was given the opportunity to implement a business process structural […]