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Peeriosity Insights: Recent Research Findings

• Employee Contact Center Structure and Level of Automation
• The Real Story – How Many Bots Today? In One Year?
• Implementing an Effective Risk Ranking Process for Balance Sheet Reconciliations
• Creating an Employee Experience Focus in a Shared Services Environment
• Expense Report Approvals for Executives and their Admins
• Organizational Structure for the Collections Process
• Creating a Business Case for Robotic Process Automation (RPA)
• Organizational Responsibility for the Escheatment Process
• Improving Accounts Payable Processing Efficiency Through OCR Technology
• Account Reconciliation Standards and Quality Control Reviews

• Utilizing a Chatbot as the Entry Channel for an HR Shared Services Contact Center
• Driving Shared Services Success with Innovative Organizational Design
• Case Study: Our Intelligent Automation Journey
• Organizational Alignment of the Credit Function
• Purchasing Card Programs in 2018
• Mandating Electronic Payments to Suppliers
• Implementing an Effective Shared Services Cost Allocation Structure
• Master Data Management in Shared Services
• Reporting Structure for the Travel Expense Team
• RPA/AI Project Leadership – Working with IT and External Partners

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