Peeriosity Shared Services
Accounts Receivable (O2C)

Research Area | Accounts Receivable (O2C)

Accounts Receivable includes Billing, Customer Payment Processing, and Credit & Collections and related Order-to-Cash (O2C) work processes. The research area is for professionals and their managers, covering a range of issues related to the design and delivery of work processes in these areas of high customer impact. The following topics are within scope:

  • Audits, Controls, & Compliance
  • Customer Account Reconciliation
  • Customer Payment Processing
  • Deduction Processing
  • Organizational Design / Development
  • Quality Programs & Continuous Improvement
  • Billing
  • Call Centers & Help Desks
  • Collections
  • Credit Management
  • Customer & Employee Satisfaction
  • Customer Master File
  • Customer Relationship Management
  • Dispute Resolution
  • Electronic Invoicing
  • Exception Processing
  • Outsourcing / Offshoring
  • Payment Terms / Discounts
  • Performance Measurement
  • Policies & Procedures
  • Process Consolidation & Transition
  • Process Design & Optimization
  • Self-Service Technology
  • Service Level Agreements / Pricing
  • Technology, Software and Hardware
  • Working Capital Management


Peeriosity is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: