Research Area | Shared Services Leadership
For Shared Services professionals and their managers, covering a range of issues related to the design and delivery of Shared Services work processes. The following topics are within scope:
- Business Case Development
- Call Centers & Help Desks
- Change Management
- Communication
- Consolidation & Transition
- Contingency Planning
- Culture
- Customer & Employee Satisfaction
- Employee Compensation & Incentives
- Employee Staffing and Retention
- Employee Training & Development
- Expansion of Scope and Scale
- Geographic Design
- Governance
- New Service Integration
- Organizational Design
- Outsourcing / Offshoring
- Performance Measurement
- Policies & Procedures
- Pricing / Charge-backs
- Process Design & Optimization
- Process Ownership
- Program & Project Management
- Quality Programs & Continuous Improvement
- Relationship Management
- Self-Service Technology
- Service Level Agreements
- Strategy & Vision
- Technology, Software and Hardware
Peeriosity Insights: Recent Research Findings
- Utilization of a Centralized Document Repository in Shared Services
- Improving Employee Engagement in Shared Services
- Developing a Comprehensive Shared Services Performance Measurement Package
- The Benefits and Risks of a Bring Your Own Device (BYOD) Policy
- Lessons Learned from Standing Up a New Shared Service Operation
- Creating Effective Service Level Agreements for Shared Services
- Leveraging Shared Services Experience to Drive Broader Business Simplification Initiatives
- Generating Enthusiasm and Driving Change in a Mature Shared Services Operation
- Why You Should Reexamine Your Company’s Self-Service Capabilities
- Making the Case for Robotic Process Automation in Shared Services
- Supply Chain Finance & Accounting: Moving Up the Value Curve
- Days and Hours of Operation for Shared Services
- Using Call Centers to Increase Value Delivery
- Monitoring Segregation of Duties and Sensitive System Access in Shared Services
- Impact of Multiple Facilities on a Common Shared Services Team
- Are You Short-Changing Change Management (CM)?
- Barriers to Implementing an Integrated Business Services Model
- Expanding the Scope of Shared Services into Non-Traditional Service Offerings
- Strategies to Improve Employee Engagement in Shared Services
- Effectively Integrating Mergers & Acquisitions into a Shared Services Organization
Peeriosity is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.