Research Area | Shared Services Leadership
For Shared Services professionals and their managers, covering a range of issues related to the design and delivery of Shared Services work processes. The following topics are within scope:
- Business Case Development
- Call Centers & Help Desks
- Change Management
- Communication
- Consolidation & Transition
- Contingency Planning
- Culture
- Customer & Employee Satisfaction
- Employee Compensation & Incentives
- Employee Staffing and Retention
- Employee Training & Development
- Expansion of Scope and Scale
- Geographic Design
- Governance
- New Service Integration
- Organizational Design
- Outsourcing / Offshoring
- Performance Measurement
- Policies & Procedures
- Pricing / Charge-backs
- Process Design & Optimization
- Process Ownership
- Program & Project Management
- Quality Programs & Continuous Improvement
- Relationship Management
- Self-Service Technology
- Service Level Agreements
- Strategy & Vision
- Technology, Software and Hardware
Peeriosity Insights: Recent Research Findings
- Driving Employee Engagement and Development within Shared Services
- Translating Shared Services Communication Materials
- Taking Shared Services Quality to the Next Level
- Utilization of Shared Services Operating Model Alternatives
- Defining the Responsibilities of Global Process Owners (GPO)
- Lessons Learned in Rolling Out a Shared Services Branding Initiative
- Defining a Captive or BPO Sourcing Strategy for Shared Services
- Taking Enterprise Reporting to the Next Level with Integrated Automation
- Locating a Shared Services Operation in Latin America
- Influencing End-to-End Process Optimization Across Functional Silos
- Creating a Shared Services Governance Structure that Ensures Alignment with Key Stakeholders
- Creating an Employee Experience Focus in a Shared Services Environment
- Organizational Responsibility for the Escheatment Process
- Driving Shared Services Success with Innovative Organizational Design
- Implementing an Effective Shared Services Cost Allocation Structure
- Master Data Management in Shared Services
- SharePoint: Turning Technology Support into an End-to-End Service
- The Impact of Culture on Shared Service Performance and Retention
- Tactics to Reach Out to Shared Services Customers
- The Road to Building Enterprise Reporting Services
Peeriosity is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.