Shared Services Leadership

Research Area | Shared Services Leadership

For Shared Services professionals and their managers, covering a range of issues related to the design and delivery of Shared Services work processes. The following topics are within scope:

  • Business Case Development
  • Call Centers & Help Desks
  • Change Management
  • Communication
  • Consolidation & Transition
  • Contingency Planning
  • Culture
  • Customer & Employee Satisfaction
  • Employee Compensation & Incentives
  • Employee Staffing and Retention
  • Employee Training & Development
  • Expansion of Scope and Scale
  • Geographic Design
  • Governance
  • New Service Integration
  • Organizational Design
  • Outsourcing / Offshoring
  • Performance Measurement
  • Policies & Procedures
  • Pricing / Charge-backs
  • Process Design & Optimization
  • Process Ownership
  • Program & Project Management
  • Quality Programs & Continuous Improvement
  • Relationship Management
  • Self-Service Technology
  • Service Level Agreements
  • Strategy & Vision
  • Technology, Software and Hardware


CPE

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