Research Area | Shared Services Leadership
For Shared Services professionals and their managers, covering a range of issues related to the design and delivery of Shared Services work processes. The following topics are within scope:
- Business Case Development
- Call Centers & Help Desks
- Change Management
- Communication
- Consolidation & Transition
- Contingency Planning
- Culture
- Customer & Employee Satisfaction
- Employee Compensation & Incentives
- Employee Staffing and Retention
- Employee Training & Development
- Expansion of Scope and Scale
- Geographic Design
- Governance
- New Service Integration
- Organizational Design
- Outsourcing / Offshoring
- Performance Measurement
- Policies & Procedures
- Pricing / Charge-backs
- Process Design & Optimization
- Process Ownership
- Program & Project Management
- Quality Programs & Continuous Improvement
- Relationship Management
- Self-Service Technology
- Service Level Agreements
- Strategy & Vision
- Technology, Software and Hardware
Peeriosity Insights: Recent Research Findings
- Defining the Responsibilities of Global Process Owners (GPO)
- Lessons Learned in Rolling Out a Shared Services Branding Initiative
- Defining a Captive or BPO Sourcing Strategy for Shared Services
- Taking Enterprise Reporting to the Next Level with Integrated Automation
- Locating a Shared Services Operation in Latin America
- Influencing End-to-End Process Optimization Across Functional Silos
- Creating a Shared Services Governance Structure that Ensures Alignment with Key Stakeholders
- Creating an Employee Experience Focus in a Shared Services Environment
- Organizational Responsibility for the Escheatment Process
- Driving Shared Services Success with Innovative Organizational Design
- Implementing an Effective Shared Services Cost Allocation Structure
- Master Data Management in Shared Services
- SharePoint: Turning Technology Support into an End-to-End Service
- The Impact of Culture on Shared Service Performance and Retention
- Tactics to Reach Out to Shared Services Customers
- The Road to Building Enterprise Reporting Services
- Using Winshuttle to Optimize SAP in Shared Services
- What is Shared Services?
- Shared Services Design and Governance Structure
- Cultivating a Continuous Improvement Mindset within Shared Services
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