Research Area | Shared Services Leadership
For Shared Services professionals and their managers, covering a range of issues related to the design and delivery of Shared Services work processes. The following topics are within scope:
- Business Case Development
- Call Centers & Help Desks
- Change Management
- Communication
- Consolidation & Transition
- Contingency Planning
- Culture
- Customer & Employee Satisfaction
- Employee Compensation & Incentives
- Employee Staffing and Retention
- Employee Training & Development
- Expansion of Scope and Scale
- Geographic Design
- Governance
- New Service Integration
- Organizational Design
- Outsourcing / Offshoring
- Performance Measurement
- Policies & Procedures
- Pricing / Charge-backs
- Process Design & Optimization
- Process Ownership
- Program & Project Management
- Quality Programs & Continuous Improvement
- Relationship Management
- Self-Service Technology
- Service Level Agreements
- Strategy & Vision
- Technology, Software and Hardware
Peeriosity Insights: Recent Research Findings
- Shared Services Design and Governance Structure
- Cultivating a Continuous Improvement Mindset within Shared Services
- Performing Data Mining and Analytics in a Shared Services Environment
- Utilization of a Centralized Document Repository in Shared Services
- Improving Employee Engagement in Shared Services
- Developing a Comprehensive Shared Services Performance Measurement Package
- The Benefits and Risks of a Bring Your Own Device (BYOD) Policy
- Lessons Learned from Standing Up a New Shared Service Operation
- Creating Effective Service Level Agreements for Shared Services
- Leveraging Shared Services Experience to Drive Broader Business Simplification Initiatives
- Generating Enthusiasm and Driving Change in a Mature Shared Services Operation
- Why You Should Reexamine Your Company’s Self-Service Capabilities
- Making the Case for Robotic Process Automation in Shared Services
- Supply Chain Finance & Accounting: Moving Up the Value Curve
- Days and Hours of Operation for Shared Services
- Using Call Centers to Increase Value Delivery
- Monitoring Segregation of Duties and Sensitive System Access in Shared Services
- Impact of Multiple Facilities on a Common Shared Services Team
- Are You Short-Changing Change Management (CM)?
- Barriers to Implementing an Integrated Business Services Model
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