Research Area | Shared Services Leadership
For Shared Services professionals and their managers, covering a range of issues related to the design and delivery of Shared Services work processes. The following topics are within scope:
- Business Case Development
- Call Centers & Help Desks
- Change Management
- Communication
- Consolidation & Transition
- Contingency Planning
- Culture
- Customer & Employee Satisfaction
- Employee Compensation & Incentives
- Employee Staffing and Retention
- Employee Training & Development
- Expansion of Scope and Scale
- Geographic Design
- Governance
- New Service Integration
- Organizational Design
- Outsourcing / Offshoring
- Performance Measurement
- Policies & Procedures
- Pricing / Charge-backs
- Process Design & Optimization
- Process Ownership
- Program & Project Management
- Quality Programs & Continuous Improvement
- Relationship Management
- Self-Service Technology
- Service Level Agreements
- Strategy & Vision
- Technology, Software and Hardware
Peeriosity Insights: Recent Research Findings
- Digital Enablement as a Priority for Global Business Services
- COVID’s Impact on Controls, Quality, and Technology Plans
- Flexible Work Arrangements in Shared Services After COVID
- Leading and Developing Your Remote Workforce
- Creating a Continuous Improvement Culture In Shared Services
- Using ServiceNow to Manage Inquiries and Workflow
- Shared Services and the Importance of Global Process Documentation
- Shared Services Remote Workforce – Curse or Cure?
- Defending and Controlling Changes to your Global Operating Model
- Mentorship Programs in Shared Services
- Process Improvement Methods and Tools in Shared Services
- Work-From-Home Expense Policies
- Leading a Kaizen Blitz Event
- Responding to the COVID-19 Pandemic
- Developing an Administrative Assistant Center of Excellence (COE) in Shared Services
- Leveraging Automation Tools and Process Optimization to Transform Shared Services
- Standard Operating Procedure Quality Audits
- Integrating Acquisitions into Shared Services
- Impact of Multiple Facilities for a Common Team
- Outsourcing the Master Data Management Process
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