Research Area | Shared Services Leadership
For Shared Services professionals and their managers, covering a range of issues related to the design and delivery of Shared Services work processes. The following topics are within scope:
- Business Case Development
- Call Centers & Help Desks
- Change Management
- Communication
- Consolidation & Transition
- Contingency Planning
- Culture
- Customer & Employee Satisfaction
- Employee Compensation & Incentives
- Employee Staffing and Retention
- Employee Training & Development
- Expansion of Scope and Scale
- Geographic Design
- Governance
- New Service Integration
- Organizational Design
- Outsourcing / Offshoring
- Performance Measurement
- Policies & Procedures
- Pricing / Charge-backs
- Process Design & Optimization
- Process Ownership
- Program & Project Management
- Quality Programs & Continuous Improvement
- Relationship Management
- Self-Service Technology
- Service Level Agreements
- Strategy & Vision
- Technology, Software and Hardware
Peeriosity Insights: Recent Research Findings
- Shared Services Delivery – Outsourced or Captive?
- Lifecycle Maturity for Shared Services/GBS
- “What’s Measured Improves” – the Importance of Formal KPI’s
- Single Vs. Multiple ERP Instances in GBS
- Digital Enablement as a Priority for Global Business Services
- COVID’s Impact on Controls, Quality, and Technology Plans
- Flexible Work Arrangements in Shared Services After COVID
- Leading and Developing Your Remote Workforce
- Creating a Continuous Improvement Culture In Shared Services
- Using ServiceNow to Manage Inquiries and Workflow
- Shared Services and the Importance of Global Process Documentation
- Shared Services Remote Workforce – Curse or Cure?
- Defending and Controlling Changes to your Global Operating Model
- Mentorship Programs in Shared Services
- Process Improvement Methods and Tools in Shared Services
- Work-From-Home Expense Policies
- Leading a Kaizen Blitz Event
- Responding to the COVID-19 Pandemic
- Developing an Administrative Assistant Center of Excellence (COE) in Shared Services
- Leveraging Automation Tools and Process Optimization to Transform Shared Services
Peeriosity is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.