Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Setting Priorities for RPA and Intelligent Automation Opportunities

Introduction Intelligent Automation including Robotic Process Automation (RPA) solutions have become mainstream for large companies with developed Shared Services or Business Services organizations. With thousands of transactions each month with different touch points and multiple system applications for every process area within scope, there can be a seemingly endless list of possibilities to leverage Intelligent […]


Posted in Intelligent Automation

Segregation of Duties in a World of Robots

Introduction The addition of Intelligent Automation to business processes can eliminate many of the routine work steps human processors are required to complete, with the added benefit of zero errors, assuming each step is defined properly, and the impact of an ongoing process or system changes are accounted for as they occur.  Being able to […]


Posted in Intelligent Automation

Shared Services Role in Driving Intelligent Automation

Introduction Since launching the Intelligent Automation Research Area in 2017, Peeriosity has featured member experiences on Peercasts and engaged members in discussions using iPolling to flush out issues, with new activities happening every month.  Because Peeriosity interactions include only Peeriosity members, without consultants or vendors getting in the way, discussions have been candid with an […]


Posted in Intelligent Automation

3-Year Comparison – Number of Fully Operational Bots

Introduction More than three years ago Peeriosity launched a new research program for Intelligent Automation.   Since the launch Peeriosity members have participated in more than 50 Peercasts and over 70 best practice research polls.  This report highlights the progress Peeriosity members have made over the past three years, as measured by the number of bots […]


Posted in Intelligent Automation

RPA Impact and Speed to Implement

Introduction Similar to the hype and buzz that surrounded BPO 20 years ago, today’s Shared Services leaders can’t avoid questions about approaches and strategies related to Intelligent Automation. Being able to filter through the hype and point to specific examples from peers is critical to being able to design an approach that is right for […]


Posted in Intelligent Automation

Intelligent Automation – Lessons in 2020 and Plans for 2021

Introduction In mid-2017 Peeriosity added a new research program focused on Intelligent Automation.  Since the launch, we have had over 50 PeercastsTM featuring leading Peeriosity member companies sharing their experiences, with an audience restricted to other Peeriosity members, where consultants and vendors are specifically excluded from the membership to ensure that a candid and open […]


Posted in Intelligent Automation

Measuring Success and Resource Needs for Intelligent Automation

Introduction With monthly Peercasts featuring member companies and frequent polls to help members better understand the issues, Peeriosity members have many tools available to cut through the hype to develop meaningful strategies and tactical plans for their Intelligent Automation initiatives.  A couple of considerations for our members are how to measure the success of Intelligent […]


Posted in Intelligent Automation

From Center of Excellence to Operations Center

Introduction As companies implement Intelligent Automation solutions, once the proof of concept is completed the management of related improvement efforts becomes more important for leveraging the new capabilities across Shared Services, and for many, across the company.   As more formal roles are created, the most typical is to implement a Center of Excellence model to […]


Posted in Intelligent Automation

Intelligent Automation Success Factors and Challenges

Introduction Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies’ experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and at other times with a member company featured on a specific topic.  Each Peercasts follows […]


Posted in Intelligent Automation

Intelligent Automation and Change Management

Introduction The implementation of Intelligent Automation tools can have a dramatic impact on the routine work activities of team members across all areas of Shared Services.  While there are clever ways to describe the change, including making work more interesting, or taking the robot out of people’s jobs, even when the impact isn’t directly tied […]


Posted in Intelligent Automation
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