Introduction The addition of Intelligent Automation to business processes can eliminate many of the routine work steps human processors are required to complete, with the added benefit of zero errors, assuming each step is defined properly, and the impact of ongoing process or system changes are accounted for as they occur. Being able to perform […]
Introduction Since launching the Intelligent Automation Research Area in 2017, Peeriosity has featured member experiences on Peercasts and engaged members in discussions using iPolling to flush out issues, with new activities happening every month. Because Peeriosity interactions include only Peeriosity members, without consultants or vendors getting in the way, discussions have been candid with an […]
Introduction More than three years ago Peeriosity launched a new research program for Intelligent Automation. Since the launch Peeriosity members have participated in more than 50 Peercasts and over 70 best practice research polls. This report highlights the progress Peeriosity members have made over the past three years, as measured by the number of bots […]
Introduction Similar to the hype and buzz that surrounded BPO 20 years ago, today’s Shared Services leaders can’t avoid questions about approaches and strategies related to Intelligent Automation. Being able to filter through the hype and point to specific examples from peers is critical to be able to design an approach that is right for […]
Introduction In mid-2017 Peeriosity added a new research program focused on Intelligent Automation. Since the launch we have had over 50 PeercastsTM featuring leading Peeriosity member companies sharing their experiences, with an audience restricted to other Peeriosity members, where consultants and vendors are specifically excluded from the membership to ensure a that a candid and […]
Introduction With monthly Peercasts featuring member companies and frequent polls to help members better understand the issues, Peeriosity members have many tools available to cut through the hype to develop meaningful strategies and tactical plans for their Intelligent Automation initiatives. A couple of considerations for our members are how to measure the success of Intelligent […]
Introduction As companies implement Intelligent Automation solutions, once the proof of concept is completed the management of related improvement efforts becomes more important for leveraging the new capabilities across Shared Services, and for many, across the company. As more formal roles are created, the most typical is to implement a Center or Excellence model to […]
Introduction Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies’ experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and at other times with a member company featured on a specific topic. Each Peercasts follows […]
Introduction The implementation of Intelligent Automation tools can have a dramatic impact on routine work activities of team members across all areas of Shared Services. While there are clever ways to describe the change, including making work more interesting, or taking the robot out of peoples jobs, even when the impact isn’t directly tied to […]
Introduction Intelligent Automation tools can impact back-office processes that are often within the scope of Shared Services, and every other process of the enterprise, including centralized or decentralized front-office work processes. With tools often differing based on the use, how (or should) companies coordinate Intelligent Automation initiatives in different parts of the company? In addition, […]