Introduction As Robotic Process Automation technologies have become mainstream over the past five years, companies have had to adjust operating models, processes and roles to productionize and fully leverage this capability in a scalable, sustainable way. The addition of Artificial Intelligence and Generative AI offer additional opportunities to deliver value and comes with a distinct […]

Introduction Efforts to implement Intelligent Automation solutions can be hindered or enhanced by decisions you make regarding the people resources you deploy, the technology solutions you use, and the way you design your processes.  For Intelligent Automation, the most advanced and successful large companies with over $5B in annual revenue have 10 or 20 or […]

Introduction Intelligent Automation including Robotic Process Automation (RPA) solutions have become mainstream for large companies with developed Shared Services or Business Services organizations. With thousands of transactions each month with different touch points and multiple system applications for every process area within scope, there can be a seemingly endless list of possibilities to leverage Intelligent […]

Introduction The addition of Intelligent Automation to business processes can eliminate many of the routine work steps human processors are required to complete, with the added benefit of zero errors, assuming each step is defined properly, and the impact of an ongoing process or system changes are accounted for as they occur.  Being able to […]

Introduction Since launching the Intelligent Automation Research Area in 2017, Peeriosity has featured member experiences on Peercasts and engaged members in discussions using iPolling to flush out issues, with new activities happening every month.  Because Peeriosity interactions include only Peeriosity members, without consultants or vendors getting in the way, discussions have been candid with an […]

Introduction More than three years ago Peeriosity launched a new research program for Intelligent Automation.   Since the launch Peeriosity members have participated in more than 50 Peercasts and over 70 best practice research polls.  This report highlights the progress Peeriosity members have made over the past three years, as measured by the number of bots […]

Introduction Similar to the hype and buzz that surrounded BPO 20 years ago, today’s Shared Services leaders can’t avoid questions about approaches and strategies related to Intelligent Automation. Being able to filter through the hype and point to specific examples from peers is critical to being able to design an approach that is right for […]

Introduction In mid-2017 Peeriosity added a new research program focused on Intelligent Automation.  Since the launch, we have had over 50 PeercastsTM featuring leading Peeriosity member companies sharing their experiences, with an audience restricted to other Peeriosity members, where consultants and vendors are specifically excluded from the membership to ensure that a candid and open […]

Introduction With monthly Peercasts featuring member companies and frequent polls to help members better understand the issues, Peeriosity members have many tools available to cut through the hype to develop meaningful strategies and tactical plans for their Intelligent Automation initiatives.  A couple of considerations for our members are how to measure the success of Intelligent […]

Introduction As companies implement Intelligent Automation solutions, once the proof of concept is completed the management of related improvement efforts becomes more important for leveraging the new capabilities across Shared Services, and for many, across the company.   As more formal roles are created, the most typical is to implement a Center of Excellence model to […]