Introduction Similar to the hype and buzz that surrounded BPO 20 years ago, today’s Shared Services leaders can’t avoid questions about approaches and strategies related to Intelligent Automation. Being able to filter through the hype and point to specific examples from peers is critical to being able to design an approach that is right for […]
Introduction In mid-2017 Peeriosity added a new research program focused on Intelligent Automation. Since the launch, we have had over 50 PeercastsTM featuring leading Peeriosity member companies sharing their experiences, with an audience restricted to other Peeriosity members, where consultants and vendors are specifically excluded from the membership to ensure that a candid and open […]
Introduction With monthly Peercasts featuring member companies and frequent polls to help members better understand the issues, Peeriosity members have many tools available to cut through the hype to develop meaningful strategies and tactical plans for their Intelligent Automation initiatives. A couple of considerations for our members are how to measure the success of Intelligent […]
Introduction As companies implement Intelligent Automation solutions, once the proof of concept is completed the management of related improvement efforts becomes more important for leveraging the new capabilities across Shared Services, and for many, across the company. As more formal roles are created, the most typical is to implement a Center of Excellence model to […]
Introduction Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies’ experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and at other times with a member company featured on a specific topic. Each Peercasts follows […]
Introduction The implementation of Intelligent Automation tools can have a dramatic impact on the routine work activities of team members across all areas of Shared Services. While there are clever ways to describe the change, including making work more interesting, or taking the robot out of people’s jobs, even when the impact isn’t directly tied […]
Introduction Intelligent Automation tools can impact back-office processes that are often within the scope of Shared Services, and every other process of the enterprise, including centralized or decentralized front-office work processes. With tools often differing based on the use, how (or should) companies coordinate Intelligent Automation initiatives in different parts of the company? In addition, […]
Introduction For Intelligent Automation projects, and specifically, Robotic Process Automation (RPA), where the go/no go threshold is significantly lower due to low implementation costs and short project timelines, creating a prioritized list of project candidates can become a challenge since the process owner’s and process expert’s gut-feel based on where they see opportunities may not […]
Introduction Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies’ experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and at other times with one member company featured on a specific topic. During the past […]
Introduction In the rapidly expanding world of Intelligent Automation, finding the right mix of resources to plan and complete Robotic Process Automation (RPA) projects can be a challenge. Making decisions to have RPA project resources in-house or outsourced to a 3rd party involves a range of issues, including availability, options for staff augmentation during rapid […]