Introduction Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies’ experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and at other times with one member company featured on a specific topic. During the past […]
Introduction Rather than going the Intelligent Automation vendor route, some companies have evaluated open-source technology to automate their Shared Services operation. With a significant number of viable technology providers in this space, the opportunity exists for companies to internally develop their own custom solutions using these powerful programming languages. This research abstract looks at the […]
Introduction to Solving the RPA Puzzle Implementing new solutions and approaches for how work gets done using Intelligent Automation solutions can be exciting and rewarding. It can also be frustrating and risky unless the journey for implementation is clear and carefully managed. While there are many advisors and vendors who will confidently give you advice […]
Introduction If you believe the spin about Intelligent Automation, it’s a little bit like adding ping-pong and foosball tables to the breakroom, with free ice cream and soda available all day too. Employees will love it since the new technologies will eliminate the boring parts of their jobs so that they can focus on tasks […]
Introduction In the new world of Intelligent Automation, with innovative solutions to automate routine tasks that require accessing multiple systems and applications, having a clear process for identifying priorities has never been more important. Because your list of available opportunities will likely number in the hundreds or more, determining what to focus on first and […]
Introduction One way to cut through the excitement and get clarity on what results are real and what is hype is to consider a very simple measure – the number of bots that have been fully implemented. While a company might have a compelling story about how successful they have been, with a high-tech professionally-narrated […]
Introduction Excitement about potential savings might be enough to get funding for a small RPA pilot; however, when an implementation requires licensing for Bots plus consulting fees for project assistance, the costs can quickly become significant. Knowing that a small pilot without a clear plan will likely fail, how do you approach building a business […]
Introduction In a world full of misinformation and hype, where the latest breakthrough that shows promise receives all the attention from conference providers and consultants, many are beginning to recognize that the benefits of Intelligent Automation are actually tangible and real. Unfortunately, this truth fuels even more hype and misinformation as every potential player who […]
Introduction Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions hold promise to completely change how work gets done across the enterprise, with a significant impact on Shared Service work processes. Instead of building custom technology solutions, RPA/AI allows companies to automate routine work processes that require access and manipulation of information from different systems […]
Introduction Most will agree that knowing the actual details of how your peers are designing work processes and implementing new technologies will provide the clearest road map for a successful implementation. By developing an accurate perspective on what is possible, what the obstacles are, and the possible missteps along the way that are best avoided, […]