Introduction Most Accounts Receivable organizations have historically been measured on overall Accounts Receivable levels, overdue accounts, and department cost. But, in today’s challenging business climate, with companies implementing more advanced technology and end-to-end process design, there is a much more compelling need to measure and evaluate the entire Order-to-Cash (O2C) process.  How to best approach […]

Introduction Implementing any solution on a global basis can be a challenge, and cash application is no exception.  Addressing such complex issues as multiple currencies, language barriers, a variety of government regulations, and customers with a large number of diverse locations can extremely difficult.  However, the benefits and synergies achieved if this model is properly […]

Introduction An efficient and effective Order-to-Cash (O2C) process is vital to every company’s business with a direct impact on revenue and cash flow.  With processes that include the onboarding of new customers and creating new customer records, receiving and recording orders, creating and processing invoices, collecting and posting payments and credits, and resolving disputes and […]

Introduction The Order-to-Cash process is often one of the last process areas that transition to a Shared Services or a Business Services delivery model.  The reason O2C processes are usually last is that these processes are closer to the customer, resulting in significant influence and oversight being required by individual business units and geographies.  Since […]

Introduction While many companies have made significant improvements over the recent years to their Customer Cash Application Process, there often remain many opportunities to enhance this critical portion of the Order-to-Cash organization. This research abstract features the experiences of a Peeriosity member company that recently carried out a focused initiative to streamline this critical process, […]

Introduction While many Peeriosity member companies perform Cash Application processing using a broad geographic scope and an end-to-end process design, challenges often remain for achieving the highest levels of automatic processing.   For many companies, the deduction validation and clearing process is primarily a manual process, regardless of whether the process is insourced or outsourced to […]

Introduction For customer payments, many companies allow short payments from customers to automatically settle outstanding invoices, assuming they do not exceed a pre-established threshold.  They have justified this threshold as the funds which may be recovered by lowering or eliminating the short-payment have been more than offset by the additional costs required to administer collection.  […]

Introduction While the vast majority of large companies are utilizing some sort of ERP system that includes basic functionality to support the Collections process, this functionality often falls short of meeting the overall needs of the organization.  In many cases, companies attempt to modify their process design to mitigate the impact of this lack of […]

Introduction While the concept of end-to-end process design for Order-to-Cash (O2C) has been around for a number of years now, the reality is that a large number of companies are still struggling to make significant progress in that area.  While the benefits of such a design are clearly documented, the challenges inherent to making this […]