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Rethinking HR Service Delivery

Introduction For many companies, the full transformation of HR has yet to happen, even though the transition of transactional process activity into regional Shared Services centers, and creation of Centers of Excellence for strategic processes for many has been a … Continue reading

Posted in HR Shared Services

Improving Garnishment Processing with Process Re-Design and Technology

Introduction Due to the myriad of governmental agencies and regulations, having an effective Garnishment Processing function can be very challenging to develop and oversee.  Due to the sensitive nature of the issues typically related to wage garnishments, it is critical … Continue reading

Posted in HR Shared Services

Creating and Administering an HR/Payroll Web Portal

Introduction The benefits of employee self-service have been enjoyed by companies for a number of years now, with a resulting reduction in costs and improvements in employee satisfaction levels for many companies.  However, a significant number of companies still do … Continue reading

Posted in HR Shared Services

Time Collection for Hourly Employees

Introduction Within HR Shared Services, Payroll is almost always within scope, since the process is transaction intensive and rules based, where centralization of payroll experts and the leveraging of technology solutions across business units and locations can yield both lower … Continue reading

Posted in HR Shared Services

Organizational Alignment of the Payroll Process

Introduction Historically, the alignment of the Payroll function has been debated among HR and Finance, and in some cases Treasury, as to where it belongs. Some argue that synergies with HR provide for the best fit, others state that Payroll … Continue reading

Posted in HR Shared Services

Effectively Defining the Scope of HR Shared Services

Introduction Determining the process areas that best fit within the scope of HRSS depends on a number of factors that can vary from company to company, including geographic design, culture, and technology infrastructure.  This research abstract highlights the experiences of … Continue reading

Posted in HR Shared Services

Providing Online Access to Pay Data for Terminated Employees

Introduction In an Internet world where it seems like everyone has a smart phone, with online access to information replacing filing cabinets and paper, both current and former employees expect that payroll related records will be easily available using either … Continue reading

Posted in HR Shared Services

Enhancing Process Quality in HR Shared Services

Introduction Delivering high-quality services has been a core tenet for most HR Shared Services (HRSS) operations from their inception.  While this is a noble objective, HRSS organizations can find it challenging to make improvements in quality once the initial benefits … Continue reading

Posted in HR Shared Services

Employee Contact Center Structure and Level of Automation

Introduction The use of a call center, help desk, or service desk to provide a focused point of contact for internal and external customer inquiries can be effective in reducing costs and complexity, as well as a method to capture … Continue reading

Posted in HR Shared Services

Utilizing a Chatbot as the Entry Channel for an HR Shared Services Contact Center

Introduction While everyone is familiar with Automatic Call Distribution systems that support the routing of incoming calls to the right agent based on answers to a predefined set up questions, the use of “Chatbots” is a more advanced technology solution … Continue reading

Posted in HR Shared Services