Time Collection for Hourly Employees
Introduction Within HR Shared Services, Payroll is almost always within scope, since the process is transaction intensive and rules based, where centralization of payroll experts and the leveraging of technology solutions across business units and locations can yield both lower … Continue reading
Organizational Alignment of the Payroll Process
Introduction Historically, the alignment of the Payroll function has been debated among HR and Finance, and in some cases Treasury, as to where it belongs. Some argue that synergies with HR provide for the best fit, others state that Payroll … Continue reading
Effectively Defining the Scope of HR Shared Services
Introduction Determining the process areas that best fit within the scope of HRSS depends on a number of factors that can vary from company to company, including geographic design, culture, and technology infrastructure. This research abstract highlights the experiences of … Continue reading
Providing Online Access to Pay Data for Terminated Employees
Introduction In an Internet world where it seems like everyone has a smart phone, with online access to information replacing filing cabinets and paper, both current and former employees expect that payroll related records will be easily available using either … Continue reading
Enhancing Process Quality in HR Shared Services
Introduction Delivering high-quality services has been a core tenet for most HR Shared Services (HRSS) operations from their inception. While this is a noble objective, HRSS organizations can find it challenging to make improvements in quality once the initial benefits … Continue reading
Employee Contact Center Structure and Level of Automation
Introduction The use of a call center, help desk, or service desk to provide a focused point of contact for internal and external customer inquiries can be effective in reducing costs and complexity, as well as a method to capture … Continue reading
Utilizing a Chatbot as the Entry Channel for an HR Shared Services Contact Center
Introduction While everyone is familiar with Automatic Call Distribution systems that support the routing of incoming calls to the right agent based on answers to a predefined set up questions, the use of “Chatbots” is a more advanced technology solution … Continue reading
The Role of Pay Cards as an Employee Payment Alternative
Introduction While Direct Deposit continues to be the most prevalent employee payment mechanism, Pay Cards can be used as an effective alternative to paper checks for temporary (seasonal) company employees and for individuals considered as non-bankable. By electing to use … Continue reading
The Growing Prevalence of Global Designs for Expatriate Payroll
Introduction For global companies, having employees live outside of their native countries for extended periods of time is to be expected. Navigating the complexities of tax and legal issues regarding being paid and or taxed in either or both the … Continue reading
Key Success Factors in HRSS Employee Onboarding and Training
Introduction Ensuring that new employees have a successful onboarding experience is critical as it relates to both their initial integration and ongoing satisfaction. How major corporations structure the HRSS employee onboarding process, and the initial training that takes place for … Continue reading