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Introduction For many companies, the full transformation of HR has yet to happen, even though the transition of transactional process activity into regional Shared Services centers, and creation of Centers of Excellence for strategic processes for many has been a … Continue reading →

Introduction Due to the myriad of governmental agencies and regulations, having an effective Garnishment Processing function can be very challenging to develop and oversee.  Due to the sensitive nature of the issues typically related to wage garnishments, it is critical … Continue reading →

Introduction The benefits of employee self-service have been enjoyed by companies for a number of years now, with a resulting reduction in costs and improvements in employee satisfaction levels for many companies.  However, a significant number of companies still do … Continue reading →

Introduction Within HR Shared Services, Payroll is almost always within scope, since the process is transaction intensive and rules based, where centralization of payroll experts and the leveraging of technology solutions across business units and locations can yield both lower … Continue reading →

Introduction Historically, the alignment of the Payroll function has been debated among HR and Finance, and in some cases Treasury, as to where it belongs. Some argue that synergies with HR provide for the best fit, others state that Payroll … Continue reading →

Introduction Determining the process areas that best fit within the scope of HRSS depends on a number of factors that can vary from company to company, including geographic design, culture, and technology infrastructure.  This research abstract highlights the experiences of … Continue reading →

Introduction In an Internet world where it seems like everyone has a smart phone, with online access to information replacing filing cabinets and paper, both current and former employees expect that payroll related records will be easily available using either … Continue reading →

Introduction Delivering high-quality services has been a core tenet for most HR Shared Services (HRSS) operations from their inception.  While this is a noble objective, HRSS organizations can find it challenging to make improvements in quality once the initial benefits … Continue reading →

Introduction The use of a call center, help desk, or service desk to provide a focused point of contact for internal and external customer inquiries can be effective in reducing costs and complexity, as well as a method to capture … Continue reading →

Introduction While everyone is familiar with Automatic Call Distribution systems that support the routing of incoming calls to the right agent based on answers to a predefined set up questions, the use of “Chatbots” is a more advanced technology solution … Continue reading →