Employee Contact Center Structure and Level of Automation
Introduction The use of a call center, help desk, or service desk to provide a focused point of contact for internal and external customer inquiries can be effective in reducing costs and complexity, as well as a method to capture … Continue reading
Utilizing a Chatbot as the Entry Channel for an HR Shared Services Contact Center
Introduction While everyone is familiar with Automatic Call Distribution systems that support the routing of incoming calls to the right agent based on answers to a predefined set up questions, the use of “Chatbots” is a more advanced technology solution … Continue reading
The Role of Pay Cards as an Employee Payment Alternative
Introduction While Direct Deposit continues to be the most prevalent employee payment mechanism, Pay Cards can be used as an effective alternative to paper checks for temporary (seasonal) company employees and for individuals considered as non-bankable. By electing to use … Continue reading
The Growing Prevalence of Global Designs for Expatriate Payroll
Introduction For global companies, having employees live outside of their native countries for extended periods of time is to be expected. Navigating the complexities of tax and legal issues regarding being paid and or taxed in either or both the … Continue reading
Key Success Factors in HRSS Employee Onboarding and Training
Introduction Ensuring that new employees have a successful onboarding experience is critical as it relates to both their initial integration and ongoing satisfaction. How major corporations structure the HRSS employee onboarding process, and the initial training that takes place for … Continue reading
Making the Transition to a Global Payroll Operation
Introduction Globalization of the Payroll function is a high priority for approximately 40% of the companies with global operations that participated in recent Peeriosity research on this topic. While the benefits of a global design can be significant, being able … Continue reading
Implementing a Robust Human Resources Web Portal
Introduction Having an effective HR web portal in place can take a significant load off the entire Human Resources organization. The challenge is not only properly designing and implementing this type of solution, but then driving up usage levels … Continue reading
Creating a Paperless HRSS Environment
While becoming a paperless operation is an important objective for the majority of HR Shared Services operations, actually accomplishing this can be a major challenge. Legal and regulatory requirements in many countries across the world can be significant obstacles to … Continue reading
Creating an Effective Governance Structure for HR Shared Services
Before getting into the details of HR Shared Services governance, it’s helpful to understand the evolving framework for Shared Services, with a closer look at where companies are today. While many lessons learned along the way can be applied across … Continue reading
Measuring Productivity Across HR Shared Services
A key tenet of HR Shared Services is to be able to significantly increase productivity through automation, process optimization, consolidation, and standardization, while not sacrificing customer service or quality. Being able to measure the success of that effort can be … Continue reading