Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Enhancing Process Quality in HR Shared Services

Introduction Delivering high-quality services has been a core tenet for most HR Shared Services (HRSS) operations from their inception.  While this is a noble objective, HRSS organizations can find it challenging to make improvements in quality once the initial benefits of consolidation and standardization are realized.  Certainly, this quest to improve quality levels has been […]


Posted in HR Shared Services

Utilizing a Chatbot as the Entry Channel for an HR Shared Services Contact Center

Introduction While everyone is familiar with Automatic Call Distribution systems that support the routing of incoming calls to the right agent based on answers to a predefined set up questions, the use of “Chatbots” is a more advanced technology solution that ups the ante by automating via software programs much of the interaction related to […]


Posted in HR Shared Services

Key Success Factors in HRSS Employee Onboarding and Training

Introduction Ensuring that new employees have a successful onboarding experience is critical as it relates to both their initial integration and ongoing satisfaction.  How major corporations structure the HRSS employee onboarding process, and the initial training that takes place for new hires, can vary significantly between companies depending on a wide variety of factors, including […]


Posted in HR Shared Services

Making the Transition to a Global Payroll Operation

Introduction Globalization of the Payroll function is a high priority for approximately 40% of the companies with global operations that participated in recent Peeriosity research on this topic.  While the benefits of a global design can be significant, being able to overcome the obstacles to transition to this type of structure can be very challenging, […]


Posted in HR Shared Services

Implementing a Robust Human Resources Web Portal

  Introduction Having an effective HR web portal in place can take a significant load off the entire Human Resources organization.  The challenge is not only properly designing and implementing this type of solution, but then driving up usage levels by the employee base.  What is becoming a too frequent occurrence is that some companies […]


Posted in HR Shared Services

Creating a Paperless HRSS Environment

While becoming a paperless operation is an important objective for the majority of HR Shared Services operations, actually accomplishing this can be a major challenge.  Legal and regulatory requirements in many countries across the world can be significant obstacles to overcome, with the use of innovative process design and technology often the keys to success, […]


Posted in HR Shared Services
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