Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Creating and Administering an HR/Payroll Web Portal

Introduction The benefits of employee self-service have been enjoyed by companies for a number of years now, with a resulting reduction in costs and improvements in employee satisfaction levels for many companies.  However, a significant number of companies still do not have a well-designed web portal for HR/Payroll, and others have a portal, but it […]

Posted in HR Shared Services

Time Collection for Hourly Employees

Introduction Within HR Shared Services, Payroll is almost always within scope, since the process is transaction-intensive and rules-based, where centralization of payroll experts and the leveraging of technology solutions across business units and locations can yield both lower cost and higher quality processes.  However, because the Payroll process impacts every employee in a significant way, […]

Posted in HR Shared Services

Organizational Alignment of the Payroll Process

Introduction Historically, the alignment of the Payroll function has been debated among HR and Finance, and in some cases Treasury, as to where it belongs. Some argue that synergies with HR provide for the best fit, others state that Payroll is a Finance function because it requires analytical skills consistent with higher level accounting responsibilities, […]

Posted in HR Shared Services

Effectively Defining the Scope of HR Shared Services

Introduction Determining the process areas that best fit within the scope of HRSS depends on a number of factors that can vary from company to company, including geographic design, culture, and technology infrastructure.  This research abstract highlights the experiences of a major corporation that recently shared their experiences in determining their Human Resource Shared Services […]

Posted in HR Shared Services

Providing Online Access to Pay Data for Terminated Employees

Introduction In an Internet world where it seems like everyone has a smartphone, with online access to information replacing filing cabinets and paper, both current and former employees expect that payroll-related records will be easily available using either a hand-held device or a personal computer.  However, the norm is for companies to eliminate system access […]

Posted in HR Shared Services

Enhancing Process Quality in HR Shared Services

Introduction Delivering high-quality services has been a core tenet for most HR Shared Services (HRSS) operations from their inception.  While this is a noble objective, HRSS organizations can find it challenging to make improvements in quality once the initial benefits of consolidation and standardization are realized.  Certainly, this quest to improve quality levels has been […]

Posted in HR Shared Services

Employee Contact Center Structure and Level of Automation

Introduction The use of a call center, help desk, or service desk to provide a focused point of contact for internal and external customer inquiries can be effective in reducing costs and complexity, as well as a method to capture and categorize reasons for process variations and defects by formalizing the response process and analyzing […]

Posted in HR Shared Services

The Role of Pay Cards as an Employee Payment Alternative

Introduction While Direct Deposit continues to be the most prevalent employee payment mechanism, Pay Cards can be used as an effective alternative to paper checks for temporary (seasonal) company employees and for individuals considered non-bankable. By electing to use the Pay Card, employees receive their net pay in a secure account that is set up […]

Posted in HR Shared Services
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