Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Time Collection for Hourly Employees

Introduction Within HR Shared Services, Payroll is almost always within scope, since the process is transaction-intensive and rules-based, where centralization of payroll experts and the leveraging of technology solutions across business units and locations can yield both lower cost and higher quality processes.  However, because the Payroll process impacts every employee in a significant way, […]

Posted in HR Shared Services

Organizational Alignment of the Payroll Process

Introduction Historically, the alignment of the Payroll function has been debated among HR and Finance, and in some cases Treasury, as to where it belongs. Some argue that synergies with HR provide for the best fit, others state that Payroll is a Finance function because it requires analytical skills consistent with higher level accounting responsibilities, […]

Posted in HR Shared Services

Effectively Defining the Scope of HR Shared Services

Introduction Determining the process areas that best fit within the scope of HRSS depends on a number of factors that can vary from company to company, including geographic design, culture, and technology infrastructure.  This research abstract highlights the experiences of a major corporation that recently shared their experiences in determining their Human Resource Shared Services […]

Posted in HR Shared Services

Providing Online Access to Pay Data for Terminated Employees

Introduction In an Internet world where it seems like everyone has a smartphone, with online access to information replacing filing cabinets and paper, both current and former employees expect that payroll-related records will be easily available using either a hand-held device or a personal computer.  However, the norm is for companies to eliminate system access […]

Posted in HR Shared Services

Enhancing Process Quality in HR Shared Services

Introduction Delivering high-quality services has been a core tenet for most HR Shared Services (HRSS) operations from their inception.  While this is a noble objective, HRSS organizations can find it challenging to make improvements in quality once the initial benefits of consolidation and standardization are realized.  Certainly, this quest to improve quality levels has been […]

Posted in HR Shared Services

Utilizing a Chatbot as the Entry Channel for an HR Shared Services Contact Center

Introduction While everyone is familiar with Automatic Call Distribution systems that support the routing of incoming calls to the right agent based on answers to predefined setup questions, the use of “Chatbots” is a more advanced technology solution that ups the ante by automating via software programs much of the interaction related to a customer […]

Posted in HR Shared Services

Key Success Factors in HRSS Employee Onboarding and Training

Introduction Ensuring that new employees have a successful onboarding experience is critical as it relates to both their initial integration and ongoing satisfaction.  How major corporations structure the HRSS employee onboarding process, and the initial training that takes place for new hires, can vary significantly between companies depending on a wide variety of factors, including […]

Posted in HR Shared Services
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