Introduction In an Internet world where it seems like everyone has a smart phone, with online access to information replacing filing cabinets and paper, both current and former employees expect that payroll related records will be easily available using either a hand-held device or a personal computer.  However, the norm is for companies to eliminate […]

Introduction Delivering high-quality services has been a core tenet for most HR Shared Services (HRSS) operations from their inception.  While this is a noble objective, HRSS organizations can find it challenging to make improvements in quality once the initial benefits of consolidation and standardization are realized.  Certainly, this quest to improve quality levels has been […]

Introduction The use of a call center, help desk, or service desk to provide a focused point of contact for internal and external customer inquiries can be effective in reducing costs and complexity, as well as a method to capture and categorize reasons for process variations and defects by formalizing the response process and analyzing […]

Introduction While everyone is familiar with Automatic Call Distribution systems that support the routing of incoming calls to the right agent based on answers to a predefined set up questions, the use of “Chatbots” is a more advanced technology solution that ups the ante by automating via software programs much of the interaction related to […]

Introduction While Direct Deposit continues to be the most prevalent employee payment mechanism, Pay Cards can be used as an effective alternative to paper checks for temporary (seasonal) company employees and for individuals considered as non-bankable. By electing to use the Pay Card, employees receive their net pay in a secure account that is set […]

Introduction For global companies, having employees live outside of their native countries for extended periods of time is to be expected.  Navigating the complexities of tax and legal issues regarding being paid and or taxed in either or both the home country and host country adds complexity and cost to the employer, and is another […]

Introduction Ensuring that new employees have a successful onboarding experience is critical as it relates to both their initial integration and ongoing satisfaction.  How major corporations structure the HRSS employee onboarding process, and the initial training that takes place for new hires, can vary significantly between companies depending on a wide variety of factors, including […]

Introduction Globalization of the Payroll function is a high priority for approximately 40% of the companies with global operations that participated in recent Peeriosity research on this topic.  While the benefits of a global design can be significant, being able to overcome the obstacles to transition to this type of structure can be very challenging, […]

  Introduction Having an effective HR web portal in place can take a significant load off the entire Human Resources organization.  The challenge is not only properly designing and implementing this type of solution, but then driving up usage levels by the employee base.  What is becoming a too frequent occurrence is that some companies […]

While becoming a paperless operation is an important objective for the majority of HR Shared Services operations, actually accomplishing this can be a major challenge.  Legal and regulatory requirements in many countries across the world can be significant obstacles to overcome, with the use of innovative process design and technology often the keys to success, […]