Introduction Within HR Shared Services, Payroll is almost always within scope, since the process is transaction-intensive and rules-based, where centralization of payroll experts and the leveraging of technology solutions across business units and locations can yield both lower cost and higher quality processes.  However, because the Payroll process impacts every employee in a significant way, […]

Introduction Historically, the alignment of the Payroll function has been debated among HR and Finance, and in some cases Treasury, as to where it belongs. Some argue that synergies with HR provide for the best fit, others state that Payroll is a Finance function because it requires analytical skills consistent with higher level accounting responsibilities, […]

Introduction Determining the process areas that best fit within the scope of HRSS depends on a number of factors that can vary from company to company, including geographic design, culture, and technology infrastructure.  This research abstract highlights the experiences of a major corporation that recently shared their experiences in determining their Human Resource Shared Services […]

Introduction In an Internet world where it seems like everyone has a smartphone, with online access to information replacing filing cabinets and paper, both current and former employees expect that payroll-related records will be easily available using either a hand-held device or a personal computer.  However, the norm is for companies to eliminate system access […]

Introduction Delivering high-quality services has been a core tenet for most HR Shared Services (HRSS) operations from their inception.  While this is a noble objective, HRSS organizations can find it challenging to make improvements in quality once the initial benefits of consolidation and standardization are realized.  Certainly, this quest to improve quality levels has been […]

Introduction The use of a call center, help desk, or service desk to provide a focused point of contact for internal and external customer inquiries can be effective in reducing costs and complexity, as well as a method to capture and categorize reasons for process variations and defects by formalizing the response process and analyzing […]

Introduction While everyone is familiar with Automatic Call Distribution systems that support the routing of incoming calls to the right agent based on answers to predefined setup questions, the use of “Chatbots” is a more advanced technology solution that ups the ante by automating via software programs much of the interaction related to a customer […]

Introduction While Direct Deposit continues to be the most prevalent employee payment mechanism, Pay Cards can be used as an effective alternative to paper checks for temporary (seasonal) company employees and for individuals considered non-bankable. By electing to use the Pay Card, employees receive their net pay in a secure account that is set up […]

Introduction For global companies, having employees live outside of their native countries for extended periods of time is to be expected.  Navigating the complexities of tax and legal issues regarding being paid and or taxed in either or both the home country and host country adds complexity and cost to the employer, and is another […]

Introduction Ensuring that new employees have a successful onboarding experience is critical as it relates to both their initial integration and ongoing satisfaction.  How major corporations structure the HRSS employee onboarding process, and the initial training that takes place for new hires, can vary significantly between companies depending on a wide variety of factors, including […]