Coordination of end-to-end work processes can be complex as activities cross geographic, functional, and reporting lines. Managing the organizational matrix of process efficiency has been compared to “herding cats”.  However, many companies that have taken on this challenge have been greatly rewarded with reduced costs, improved timeliness, and quality. Implementing global process ownership is often […]

The cost and effort associated with implementing enabling technology can be significant and most companies expect quick results and no disruption to business operations.  Success hinges greatly on selecting the right solution provider. The ability to leverage the knowledge and experience of peers prior to making a decision can steer Shared Services leaders in the […]

The Order-to-Cash (“OTC”) process can be the most sensitive when it comes to addressing globalization or even in-country standardization for that matter. Direct interaction with external customers, for a number of plausible reasons, is generally thought best handled as a local relationship value builder. However, more and more organizations are looking deeper and challenging the […]

While many organizations have implemented customer portals, many have not realized the full potential of integrating the portal as a part of a wide-ranging Order-to-Cash vision to not only enhance the customer experience but achieve significant cost savings. For years, Shared Services has integrated a large number of activities within the Procure-to-Pay process, but for […]