There is no disputing that the Customer Master File is one of the most critical repositories of information for a major corporation, regardless of their industry, Accounts Receivable system, or geographic location. Ensuring that the policies and controls surrounding its integrity are properly instituted and maintained is an extremely important activity that must be carried […]
The large number of processes found in a typical Order-to-Cash operation lends themselves very well to being the focus of a Continuous Improvement program. The challenge companies often face is implementing the program properly and then actively nurturing it on a go-forward basis. Recently on a Peeriosity PeercastTM, a major consumer products company with operations […]
With more companies moving from a decentralized “close to the business” design for Order-to-Cash processes to multi-country, regional, or global designs for delivery via Shared Services, the need for setting clear service expectations quickly becomes apparent. While the type and complexity of service level agreements (if this term is even used) can vary greatly, the […]
With the high-volume transaction activity found in the majority of Order-to-Cash (O2C) environments, the use of workflow technology to streamline operations is an approach more companies are embracing. A recent Peeriosity PeercastTM in the Accounts Receivable research area featured a large pharmaceutical company that has developed a powerful workflow solution to simplify their O2C operation. […]
Background A key component of a Peeriosity membership is the ability to benchmark quantitative performance in eight key process areas, and the ability to see differences in structure and design for 28 different business processes that are often candidates for Shared Services. This research abstract looks at the composite results of the structure and design […]
Even with the highly-advanced and functionally-rich ERP systems utilized by most major corporations today, the need for better technology capabilities continues to be filled by approved partners of such giants as SAP and Oracle. These “bolt-ons”, as they are often referred to, can provide improved functionality and efficiency without the need for companies to invest […]
A balanced approach to measurement is fundamental to achieving top performance. Including customer satisfaction measures is a good idea for any process, and for processes like Accounts Receivable that touch external customers, it’s even more important. In fact, in an increasingly competitive marketplace, the entire Order-to-Cash process needs to be as customer-friendly as possible. Peeriosity’s […]
The past decade of Business Process Outsourcing (BPO) has seen the growth of a multi-billion dollar industry that has its share of successes, notable failures, and many experiences that fall somewhere in between. Outsource provider employees can be “offshore”, “near-shore”, or “onshore”, using either new staff or, in some cases, re-badging the existing workforce. Interestingly, […]
When you consider the types of processes that are most commonly found in Shared Services, it is only within the past decade that companies seriously considered moving external customer-facing processes to a Shared Services model. In fact, today Accounts Payable is still twice as likely to be in Shared Services than the Order-to-Cash processes of […]
Working Capital Management is one of the most valuable services a Shared Services operation can deliver to the company. While the focus may be on efficiently processing Order-to-Cash transactions, such as Billing and Cash Application, there is great added value in the analysis of receivables and identifying and implementing solutions to increase cash flow. A […]