Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

KPI’s and Metric-Driven Continuous Improvement in Order-to-Cash (O2C)

Introduction Most Accounts Receivable organizations have historically been measured on overall Accounts Receivable levels, overdue accounts, and department cost. But, in today’s challenging business climate, with companies implementing more advanced technology and end-to-end process design, there is a much more compelling need to measure and evaluate the entire Order-to-Cash (O2C) process.  How to best approach […]


Posted in Accounts Receivable

HR Web Portal – From Chatbox to Virtual Assistant

Introduction Having an effective HR web portal in place can take a significant load off the entire Human Resources organization.  The challenge is not only properly designing and implementing this type of solution, but also driving up usage levels by the employee base.  What is becoming a too frequent occurrence is that some companies do […]


Posted in HR Shared Services

Dedicated Continuous Improvement Teams in GBS/Shared Services

Introduction While many companies realize significant savings when first transitioning to Global Business Services (GBS) / Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful GBS operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of […]


Posted in Global Business Services

New Specialized Roles in GBS / Shared Services

Introduction As levels of automation have increased in GBS/Shared Services, so have requirements for analysis of data to improve business outcomes. Skill types and levels have needed to evolve with these expectations. Recently a Peeriosity poll was created to better understand two staffing types that may not have existed in the past in GBS organizations […]


Posted in Global Business Services

Invoice Errors – Do You Block and Research? Reject? Short-Pay?

Introduction Every process within the scope of Global Business Services has hundreds of detail process steps and procedures that often evolve over time, without close inspection to see if each process is truly optimized.  One example of a detailed process with design variations between companies is the process followed in Accounts Payable (P2P) for when […]


Posted in Accounts Payable

Shifts and Hours for Shared Services/GBS

Introduction Implementing, managing, and growing Shared Services/GBS operations covers a wide range of topics and issues with more than 20 important categories from Business Case Development through Strategy & Vision, and Technology.   Research and analysis on these topics is often packaged in brightly colored presentations that are distant from the realities of operating a production […]


Posted in Global Business Services

Optimizing the Financial Master Data Service Process in GBS

Introduction Master Data Management can be defined as the management of non-transactional data for an organization. Consistency of Master Data across multiple ERP’s, businesses, and geographies is critical to protect against data inconsistency, data inaccuracy, and provides the ability to efficiently make data changes. Master Data Services are vital, supporting a company’s efforts to manage […]


Posted in General Accounting

SAP S/4HANA – Not Your Typical Upgrade

Introduction As described in a recent article at Techtarget.com (click here for the article), “SAP HANA (High-performance ANalytic Appliance) is a multi-model database that stores data in its memory instead of keeping it on a disk. This results in data processing that is magnitudes faster than that of disk-based data systems, allowing for advanced, real-time […]


Posted in Global Business Services

Implementing ServiceNow in HR to Improve Employee Experience

Introduction Launched in 2004, ServiceNow is a platform that delivers digital workflows with the intent of transforming the way work gets done, including providing help desk functionality.  As part of an ongoing focus of showcasing Peeriosity member company experiences, Peeriosity members can benefit from direct insights from member without bias or influence from Consulting firms […]


Posted in HR Shared Services

Using Celonis Process Mining to Improve the GBS Purchase-to-Pay Process

Introduction Process mining technology extracts data from your systems to give you comprehensive, real-time visibility into how your processes actually run.  With accurate and comprehensive visibility inefficiencies are quickly identified so that process improvement plans can be implemented, based on real data without needing to rely on gut feel or guesses, so that project outcomes […]


Posted in Accounts Payable
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