Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Digital Enablement as a Priority for Global Business Services

Introduction In the world of Global Shared Services, the emphasis on digital enablement is a very high priority for all Peeriosity member companies.  For Global Shared Services leaders, digital enablement efforts are focused on using digital transformation to automate processes, improve customer experiences, improve overall quality and accuracy, and generate new insights to assist business […]


Posted in Shared Services Leadership

Improving the Manual Journal Voucher Process

Introduction While there are many benefits to implementing integrated software systems and bolt-on technologies, significant performance improvements are often possible from a direct inspection and redesign of underlying work processes.  While it’s never a good idea to automate a bad process, it’s always a good idea to formally review process steps on a regular basis […]


Posted in General Accounting

COVID’s Impact on Controls, Quality, and Technology Plans

Introduction For Shared Services organizations around the world, the impact of the global pandemic was both immediate and dramatic, with the requirement to shift as much of the work activities from in-office to work-from-home, using a workforce and technology infrastructure that wasn’t fully tested or ready for the location change.  Even those companies with robust […]


Posted in Shared Services Leadership

3-Year Comparison – Number of Fully Operational Bots

Introduction More than three years ago Peeriosity launched a new research program for Intelligent Automation.   Since the launch Peeriosity members have participated in more than 50 Peercasts and over 70 best practice research polls.  This report highlights the progress Peeriosity members have made over the past three years, as measured by the number of bots […]


Posted in Intelligent Automation

Paying Invoices with Immediate Payment Terms

Introduction Shared Services work processes, like Accounts Payable (P2P) have hundreds of detailed work steps and many required policy differences depending on the type of supplier, negotiated terms, industry standards, and legal or regulatory requirements.   As companies work to implement the most efficient processes possible, understanding the details of how other peer companies handle similar […]


Posted in Accounts Payable

Leading and Developing Your Remote Workforce

Introduction With COVID-19 creating a new priority for companies to create work-from-home delivery for as many Shared Services processes and activities as possible, new challenges are created for leading and developing your remote workforce.  For many, the move from an in-office workforce to a workforce that was working-from-home took place almost immediately.  With a business-first […]


Posted in Shared Services Leadership

Creating a Continuous Improvement Culture In Shared Services

Introduction Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets?  For a Shared Services organization to evolve and move up the value chain, a continuous process improvement (CPI) foundation is critical to shaping the […]


Posted in Shared Services Leadership

Using ServiceNow to Manage Inquiries and Workflow

Introduction Companies in all industries are looking for ways to transform underlying work processes, including increased flexibility and agility for how they provide services to their employees, customers, and vendors. One software solution for query management and workflow that has gained prominence in the past five years is ServiceNow.  Because Peeriosity is founded on creating […]


Posted in Shared Services Leadership
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