Introduction For decades prior to the COVID pandemic many leading Shared Services / GBS organizations had some type of flexible work arrangement policies in place to improve morale and create trust with employees by allowing them flexibility to work around childcare and other non-work activities that are difficult to accomplish outside of work hours. When […]
Introduction For many Shared Services/GBS organizations, after Payroll, Travel & Expense (T&E) is the most visible process to company employees, even though it might be the smallest process when measured by number of transactions, number of employees, and overall delivery costs. T&E is a process that directly impacts every senior leader in the company, and […]
Introduction When designing your Corporate Travel program, in addition to selecting software for processing travel expenses and the preferred card product for employees to use when traveling, you also need to decide whether the company or the employee has card liability, and which party makes payment to the credit card company. Implementing or modifying a […]
One of the most frequent questions we hear from our members is this one: “What are the lessons learned from other companies that will help us successfully implement our Shared Services/GBS initiative?” To answer this question, we pulled together a list of what we consider to be the 19 most important success factors to successfully […]
Introduction Intelligent Automation including Robotic Process Automation (RPA) solutions have become mainstream for large companies with developed Shared Services or Business Services organizations. With thousands of transactions each month with different touch points and multiple system applications for every process area within scope, there can be a seemingly endless list of possibilities to leverage Intelligent […]
Introduction Shared Services and Global Business Service organizations achieve success by being experts in defining standard global processes where exceptions and deviations are understood and resolved quickly so that deliverables for low cost, efficient processes, with high customer satisfaction are consistently achieved. Having a robust framework for measurement is critical. The most advanced companies will […]
Introduction Most Accounts Receivable organizations have historically been measured on overall Accounts Receivable levels, overdue accounts, and department cost. But, in today’s challenging business climate, with companies implementing more advanced technology and end-to-end process design, there is a much more compelling need to measure and evaluate the entire Order-to-Cash (O2C) process. How to best approach […]
Introduction Having an effective HR web portal in place can take a significant load off the entire Human Resources organization. The challenge is not only properly designing and implementing this type of solution, but also driving up usage levels by the employee base. What is becoming a too frequent occurrence is that some companies do […]
Introduction While many companies realize significant savings when first transitioning to Global Business Services (GBS) / Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful GBS operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of […]
Introduction As levels of automation have increased in GBS/Shared Services, so have requirements for analysis of data to improve business outcomes. Skill types and levels have needed to evolve with these expectations. Recently a Peeriosity poll was created to better understand two staffing types that may not have existed in the past in GBS organizations […]