SharePoint: Turning Technology Support into an End-to-End Service
Introduction The use of collaboration software, such as SharePoint, has been growing in popularity over the past few years in many Shared Services operations. While how it is being utilized can vary significantly among companies, many innovative applications have been … Continue reading
The Impact of Culture on Shared Service Performance and Retention
Introduction The best Shared Services organizations deliver value to their customers by carefully balancing cost and service levels, with the objective of gaining efficiencies beyond consolidation through reengineering and continuous improvement efforts. With the primary levers of People, Process, and … Continue reading
Tactics to Reach Out to Shared Services Customers
Introduction Being able to reach out to your Shared Services customers to identify performance expectations, develop strategies, and conduct training can be a critical success factor for your operation, but it is often an area that is overlooked by many … Continue reading
The Road to Building Enterprise Reporting Services
Introduction Enterprise Reporting Services partners with the business units and functional organizations to ensure they have the reporting platforms, tools, and support necessary to perform their work more efficiently and effectively. Having this role as a part of Shared Services … Continue reading
Using Winshuttle to Optimize SAP in Shared Services
Introduction As companies look to leverage new innovative technologies, there are a wide range of options available, from Robotic Process Automation (RPA) and Artificial Intelligence applications to specialized software that automates one part of a labor-intensive process. One such specialized … Continue reading
What is Shared Services?
A Definition Shared Services is a business model that enables resources to be leveraged across an entire organization resulting in lower costs with agreed upon customer-service levels. In many instances, Shared Services is a separate business unit created within a … Continue reading
Shared Services Design and Governance Structure
Introduction The Shared Services model, when you include more recent descriptors like Global Shared Services, Global Business Services, and Global Integrated Services, has been a staple of large global companies for decades. Looking at a profile of member companies participating … Continue reading
Cultivating a Continuous Improvement Mindset within Shared Services
Introduction Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets? For a Shared Services organization to evolve and move … Continue reading
Performing Data Mining and Analytics in a Shared Services Environment
Introduction As mature Shared Services organizations look to expand their suite of service offerings, one area that seems to be well-suited is Data Mining & Analytics. Being able to provide this type of expert service to the company as a … Continue reading
Utilization of a Centralized Document Repository in Shared Services
Introduction A document management system or “Document Repository” is a computer system used to track and store electronic documents. Many companies have implemented a Centralized Document Repository to facilitate global access and real-time updates of documents. Shared Services can be … Continue reading