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Creating an Employee Experience Focus in a Shared Services Environment

Introduction As companies continue to mature in their approach to Shared Services in such important ways as geographic design, integrated services, and advanced technology, it is critical to ensure the staff finds their work fulfilling and that the workplace is … Continue reading

Posted in Shared Services Leadership

Organizational Responsibility for the Escheatment Process

Introduction In the United States, the Escheatment process, also commonly known as the Unclaimed Property process, consists of turning over unclaimed or abandoned checks, whose owners cannot be traced, to a state authority.  Every company is required to file unclaimed … Continue reading

Posted in Shared Services Leadership

Driving Shared Services Success with Innovative Organizational Design

Introduction A significant number of Shared Services organizations utilize unique organizational designs and have experienced excellent results in improving not only the overall performance of their operation, but also the satisfaction level of their employees.  There are a number of … Continue reading

Posted in Shared Services Leadership

Implementing an Effective Shared Services Cost Allocation Structure

Introduction Developing the capability to properly allocate costs related to Shared Services activities to the operating units can be a challenging task, but one that can provide a number of long-term benefits to both Shared Services and its internal customers.  … Continue reading

Posted in Shared Services Leadership

Master Data Management in Shared Services

Introduction There are many types of master data within every business, including employee, supplier, customer, material, and financial.  Leading companies are keenly aware of the importance of Master Data Management, and the role that Shared Services can play to ensure … Continue reading

Posted in Shared Services Leadership

SharePoint: Turning Technology Support into an End-to-End Service

Introduction The use of collaboration software, such as SharePoint, has been growing in popularity over the past few years in many Shared Services operations.  While how it is being utilized can vary significantly among companies, many innovative applications have been … Continue reading

Posted in Shared Services Leadership

The Impact of Culture on Shared Service Performance and Retention

Introduction The best Shared Services organizations deliver value to their customers by carefully balancing cost and service levels, with the objective of gaining efficiencies beyond consolidation through reengineering and continuous improvement efforts.  With the primary levers of People, Process, and … Continue reading

Posted in Shared Services Leadership

Tactics to Reach Out to Shared Services Customers

Introduction Being able to reach out to your Shared Services customers to identify performance expectations, develop strategies, and conduct training can be a critical success factor for your operation, but it is often an area that is overlooked by many … Continue reading

Posted in Shared Services Leadership

The Road to Building Enterprise Reporting Services

Introduction Enterprise Reporting Services partners with the business units and functional organizations to ensure they have the reporting platforms, tools, and support necessary to perform their work more efficiently and effectively.  Having this role as a part of Shared Services … Continue reading

Posted in Shared Services Leadership

Using Winshuttle to Optimize SAP in Shared Services

Introduction As companies look to leverage new innovative technologies, there are a wide range of options available, from Robotic Process Automation (RPA) and Artificial Intelligence applications to specialized software that automates one part of a labor-intensive process.  One such specialized … Continue reading

Posted in Intelligent Automation, Shared Services Leadership