Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of Continuous Improvement (or Continuous […]

Introduction Designing and implementing a robust performance measurement process is a key success factor for Shared Services or Global Business Services organizations.  Doing so correctly involves more than simply adhering to a balanced scorecard approach, where you have defined measures for cost, quality, productivity, and customer satisfaction.  Performance measures need to be tailored to meet […]

Introduction Outsourcing processes that are delivered by Shared Services is important to consider as external service providers continue to improve the quality of their services.  It is also important that Shared Services leaders develop a strategy related to outsourcing so that they have an informed understanding of how outsourcing can be designed to fit with […]

Introduction of Lifecycle Maturity Shared Services as an operating model has been in existence for decades and, today is widely embraced by large global companies.  Even though many companies have extensive experience, even leading companies to continue to make changes to their designs and take advantage of new opportunities to drive process improvement and business […]

Introduction While individual process areas often have very detailed performance measurements related to cost, productivity, quality, and customer service, many times the overall Shared Services operation struggle to present its overall results in a concise and effective manner.  The challenge for any Shared Services or Global Business Services organization is to develop and maintain a […]

Introduction For Global Business Services to achieve the greatest results, there needs to be an emphasis on end-to-end process design, reducing complexity, and taking advantage of size and scale.  While many bolt-on solutions can be successfully deployed, reducing system complexity by having as few instances of a common ERP system as possible is often the […]

Introduction In the world of Global Shared Services, the emphasis on digital enablement is a very high priority for all Peeriosity member companies.  For Global Shared Services leaders, digital enablement efforts are focused on using digital transformation to automate processes, improve customer experiences, improve overall quality and accuracy, and generate new insights to assist business […]

Introduction For Shared Services organizations around the world, the impact of the global pandemic was both immediate and dramatic, with the requirement to shift as much of the work activities from in-office to work-from-home, using a workforce and technology infrastructure that wasn’t fully tested or ready for the location change.  Even those companies with robust […]

Introduction The impacts of the global COVID-19 pandemic were immediate for everyone, with a dramatic and rapid shift to shutter Shared Services offices as much as possible, with work activities taking place remotely, and most often from employees’ homes, to ensure social distancing and reduce the spread of the virus.  As previously reported in other […]

Introduction With COVID-19 creating a new priority for companies to create work-from-home delivery for as many Shared Services processes and activities as possible, new challenges are created for leading and developing your remote workforce.  For many, the move from an in-office workforce to a workforce that was working from home took place almost immediately.  With […]