Introduction As levels of automation have increased in GBS/Shared Services, so have requirements for analysis of data to improve business outcomes. Skill types and levels have needed to evolve with these expectations. Recently a Peeriosity poll was created to better understand two staffing types that may not have existed in the past in GBS organizations […]

Introduction Implementing, managing, and growing Shared Services/GBS operations covers a wide range of topics and issues with more than 20 important categories from Business Case Development through Strategy & Vision, and Technology.   Research and analysis on these topics is often packaged in brightly colored presentations that are distant from the realities of operating a production […]

Introduction Employee engagement can be defined as the level of passion and commitment that employees have for the organization where they are employed.  Highly engaged employees are more likely to be self-motivated about their work and strive to contribute to the organization’s success.  Their energy and enthusiasm are the launching points from which they approach […]

Introduction Implementing Shared Services and related organizational models including Integrated Business Services and Global Business Services creates a unique opportunity for companies to redefine work processes and dramatically change how work streams are defined and accomplished.  By taking activities that were secondary and making their optimization a primary objective, by being part of an organization […]

Introduction A significant number of Shared Services / GBS organizations utilize unique organizational designs that have directly contributed to achieving excellent results in improving not only the overall performance of their operation but also the satisfaction level of their employees.  There are several effective strategies for Shared Services organizational design, including how the operation is […]

Introduction As companies continue to evolve their Shared Services models, in many cases functional boundaries are challenged, which can increase opportunities to leverage process change methods and new technologies by eliminating turf battles that are all too common between functions or departments. For many, the processes within scope are more strongly aligned with “Shared Services” […]

Introduction Shared Services and Global Business Services are models for the delivery of support services that leverage technologies and scale, yet differ in many significant ways from centralized services, which can often include unnecessary bureaucracy and a rigid structure that may be disconnected from the needs of internal customers. Shared Services organizations need to be […]

Introduction Prior to COVID-19 many leading Shared Services / GBS organizations had some type of flexible work arrangement policies in place as a way to improve morale and create trust with employees by allowing them the flexibility to work around childcare and other non-work activities that are difficult to accomplish outside of work hours.  When […]

Introduction As the global economy recovers, Shared Services / Global Business Services organizations are under increasing pressure to both understand and influence the key factors for attracting and retaining talent.  At Peeriosity, member companies can easily see the approaches of their peers, with the ability to directly connect with peers facing similar challenges, as a […]

Introduction The move to Shared Services / Global Business Services for many large companies with multiple locations and business units has provided tangible benefits that go well beyond cost savings, with improvements to the accuracy and efficiency of many related work processes.  As Shared Service organizations have increased the scope of their services, they are […]