Implementing an Effective Shared Services Cost Allocation Structure
Introduction Developing the capability to properly allocate costs related to Shared Services activities to the operating units can be a challenging task, but one that can provide a number of long-term benefits to both Shared Services and its internal customers. … Continue reading
Master Data Management in Shared Services
Introduction There are many types of master data within every business, including employee, supplier, customer, material, and financial. Leading companies are keenly aware of the importance of Master Data Management, and the role that Shared Services can play to ensure … Continue reading
SharePoint: Turning Technology Support into an End-to-End Service
Introduction The use of collaboration software, such as SharePoint, has been growing in popularity over the past few years in many Shared Services operations. While how it is being utilized can vary significantly among companies, many innovative applications have been … Continue reading
The Impact of Culture on Shared Service Performance and Retention
Introduction The best Shared Services organizations deliver value to their customers by carefully balancing cost and service levels, with the objective of gaining efficiencies beyond consolidation through reengineering and continuous improvement efforts. With the primary levers of People, Process, and … Continue reading
Tactics to Reach Out to Shared Services Customers
Introduction Being able to reach out to your Shared Services customers to identify performance expectations, develop strategies, and conduct training can be a critical success factor for your operation, but it is often an area that is overlooked by many … Continue reading
The Road to Building Enterprise Reporting Services
Introduction Enterprise Reporting Services partners with the business units and functional organizations to ensure they have the reporting platforms, tools, and support necessary to perform their work more efficiently and effectively. Having this role as a part of Shared Services … Continue reading
Using Winshuttle to Optimize SAP in Shared Services
Introduction As companies look to leverage new innovative technologies, there are a wide range of options available, from Robotic Process Automation (RPA) and Artificial Intelligence applications to specialized software that automates one part of a labor-intensive process. One such specialized … Continue reading
What is Shared Services?
A Definition Shared Services is a business model that enables resources to be leveraged across an entire organization resulting in lower costs with agreed upon customer-service levels. In many instances, Shared Services is a separate business unit created within a … Continue reading
Shared Services Design and Governance Structure
Introduction The Shared Services model, when you include more recent descriptors like Global Shared Services, Global Business Services, and Global Integrated Services, has been a staple of large global companies for decades. Looking at a profile of member companies participating … Continue reading
Cultivating a Continuous Improvement Mindset within Shared Services
Introduction Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets? For a Shared Services organization to evolve and move … Continue reading