Introduction As companies continue to evolve their Shared Services models, in many cases functional boundaries are challenged, which can increase opportunities to leverage process change methods and new technologies by eliminating turf battles that are all too common between functions or departments. For many, the processes within scope are more strongly aligned with “Shared Services” […]
Introduction Shared Services and Global Business Services are models for the delivery of support services that leverage technologies and scale, yet differ in many significant ways from centralized services, which can often include unnecessary bureaucracy and a rigid structure that may be disconnected from the needs of internal customers. Shared Services organizations need to be […]
Introduction Prior to COVID-19 many leading Shared Services / GBS organizations had some type of flexible work arrangement policies in place as a way to improve morale and create trust with employees by allowing them the flexibility to work around childcare and other non-work activities that are difficult to accomplish outside of work hours. When […]
Introduction As the global economy recovers, Shared Services / Global Business Services organizations are under increasing pressure to both understand and influence the key factors for attracting and retaining talent. At Peeriosity, member companies can easily see the approaches of their peers, with the ability to directly connect with peers facing similar challenges, as a […]
Introduction The move to Shared Services / Global Business Services for many large companies with multiple locations and business units has provided tangible benefits that go well beyond cost savings, with improvements to the accuracy and efficiency of many related work processes. As Shared Service organizations have increased the scope of their services, they are […]
Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of Continuous Improvement (or Continuous […]
Introduction Designing and implementing a robust performance measurement process is a key success factor for Shared Services or Global Business Services organizations. Doing so correctly involves more than simply adhering to a balanced scorecard approach, where you have defined measures for cost, quality, productivity, and customer satisfaction. Performance measures need to be tailored to meet […]
Introduction Outsourcing processes that are delivered by Shared Services is important to consider as external service providers continue to improve the quality of their services. It is also important that Shared Services leaders develop a strategy related to outsourcing so that they have an informed understanding of how outsourcing can be designed to fit with […]
Introduction of Lifecycle Maturity Shared Services as an operating model has been in existence for decades and, today is widely embraced by large global companies. Even though many companies have extensive experience, even leading companies to continue to make changes to their designs and take advantage of new opportunities to drive process improvement and business […]
Introduction While individual process areas often have very detailed performance measurements related to cost, productivity, quality, and customer service, many times the overall Shared Services operation struggle to present its overall results in a concise and effective manner. The challenge for any Shared Services or Global Business Services organization is to develop and maintain a […]