Introduction For Global Business Services to achieve the greatest results, there needs to be an emphasis on end-to-end process design, reducing complexity, and taking advantage of size and scale. While many bolt-on solutions can be successfully deployed, reducing system complexity by having as few instances of a common ERP system as possible is often the […]
Introduction In the world of Global Shared Services, the emphasis on digital enablement is a very high priority for all Peeriosity member companies. For Global Shared Services leaders, digital enablement efforts are focused on using digital transformation to automate processes, improve customer experiences, improve overall quality and accuracy, and generate new insights to assist business […]
Introduction For Shared Services organizations around the world, the impact of the global pandemic was both immediate and dramatic, with the requirement to shift as much of the work activities from in-office to work-from-home, using a workforce and technology infrastructure that wasn’t fully tested or ready for the location change. Even those companies with robust […]
Introduction The impacts of the global COVID-19 pandemic were immediate for everyone, with a dramatic and rapid shift to shutter Shared Services offices as much as possible, with work activities taking place remotely, and most often from employees’ homes, to ensure social distancing and reduce the spread of the virus. As previously reported in other […]
Introduction With COVID-19 creating a new priority for companies to create work-from-home delivery for as many Shared Services processes and activities as possible, new challenges are created for leading and developing your remote workforce. For many, the move from an in-office workforce to a workforce that was working from home took place almost immediately. With […]
Introduction Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets? For a Shared Services organization to evolve and move up the value chain, a continuous process improvement (CPI) foundation is critical to shaping the […]
Introduction Companies in all industries are looking for ways to transform underlying work processes, including increased flexibility and agility for how they provide services to their employees, customers, and vendors. One software solution for query management and workflow that has gained prominence in the past five years is ServiceNow. Because Peeriosity is founded on creating […]
Introduction Simplifying processes to eliminate unnecessary complexity and work steps has the greatest impact when the scope is across a large client base, spanning multiple business units and geographies. With common systems and a global organization increasingly the norm, more companies are pushing to complete the puzzle by implementing common work processes that require standardization, […]
Introduction The aggressive move to a remote workforce model in early 2020 was dramatic and sudden, caused by a global pandemic that required immediate and, in some cases, risky and extreme actions. This was a situation where everyone had to leap off of a burning platform to survive – there was no other choice. What […]
Introduction One of the major efforts carried out by every leading Shared Services organization is to develop and implement a standardized global operating model to drive consistent back office processes (i.e. Order-to-Cash, Purchase-to-Pay, Record-to-Report). The model sets the structure and provides a needed framework to guide efficient and effective processes that leverage shared ERP infrastructure, […]