Introduction In the rapidly expanding world of Intelligent Automation, finding the right mix of resources to plan and complete Robotic Process Automation (RPA) projects can be a challenge. Making decisions to have RPA project resources in-house or outsourced to a 3rd party involves a range of issues, including availability, options for staff augmentation during rapid […]
Introduction One of the fastest growing processes in popularity to be housed in a Shared Services environment is that of Master Data Management (MDM). Once the process is in Shared Services, some companies have taken the next step and transitioned this vital function to a 3rd party. How that transition is carried out and how […]
Introduction Even with a decade or more of experience, in performing Intercompany Accounting from within a Shared Services structure that includes a global scope (although often delivered through regional centers), the one process that is fully self-contained, Intercompany, continues to be a challenge to deliver efficiently for many leading companies. Even though the scope is […]
Introduction With the wide variety of regulatory requirements in Europe, developing an effective and efficient approach to billing customers amid this complexity can be a challenge, to say the least. This research abstract looks at the recent experiences of a major corporation that has implemented a European customer billing system, including the results of developing […]
Introduction With a large number of major corporations now actively utilizing Intelligent Automation, it is important to ensure that Internal Audit is included appropriately in the development and implementation activities of this powerful technology. With the introduction of Intelligent Automation comes a set of new challenges in the critical area of audits and controls, with […]
Introduction Centralizing travel expense report processing as part of Shared Services requires a more sophisticated approach, with travelers and reviewing managers located hundreds, if not thousands, of miles away from the processing center. Yes, placing responsibility and accountability with the department manager responsible for the expense is necessary, but that does not fully excuse Shared […]
Introduction For companies that have moved beyond a country-by-country design to leverage scale across geographies, the most common model is to have a physical location that supports one or more geographic regions. Servicing business activity in the Asia-Pacific region often means having a Shared Services center in the region, in addition to opportunities that may […]
Introduction Intercompany Accounting – the recording and reconciliation of accounts payable and accounts receivable activities that take place between separate legal entities of the same company – is often ripe for simplification and improvement. Puzzling in a way, since, unlike trade accounts payable or trade accounts receivable transactions, all the parties involved are ultimately employees […]
Introduction Making the transition from decentralized processing for back-office processes to Shared Services, where teams support many different company operations that are often long distances and multiple time zones away, requires process standards and consistency. While it’s been decades since an employee making a change to their withholdings, or processing a requisition for office supplies, […]
Introduction The benefits of employee self-service have been enjoyed by companies for a number of years now, with a resulting reduction in costs and improvements in employee satisfaction levels for many companies. However, a significant number of companies still do not have a well-designed web portal for HR/Payroll, and others have a portal, but it […]