Introduction The foundation of any Shared Services organization is its people. As leaders, it’s critical to create an environment that keeps them engaged through a combination of challenging assignments, coaching and mentoring, a career path, and well-designed compensation and incentive programs.  In a recent Peeriosity PeercastTM, representatives from a Peeriosity member company shared what they […]

Introduction Many Shared Services organizations span multiple geographies, with a requirement for team members who speak multiple languages. In addition to supporting live conversations, internal communication materials for team members including periodic newsletters and reports to the Global Shared Service organization are often provided. For some companies, these materials may be published in one language […]

Introduction Quality, along with cost, productivity, and customer satisfaction, has always been one of the four primary measures of success in Shared Services.  There are a variety of approaches to achieving high levels of quality performance, with some companies utilizing formal quality programs, such as Lean and Six Sigma, and others developing their own approach […]