Introduction The implementation of Intelligent Automation tools can have a dramatic impact on the routine work activities of team members across all areas of Shared Services. While there are clever ways to describe the change, including making work more interesting, or taking the robot out of people’s jobs, even when the impact isn’t directly tied […]
Introduction Developing an Administrative Assistant Center of Excellence (COE) as part of Shared Services is a new area that one Peeriosity member company has pursued to expand the scope of its Global Shared Services operation by providing administrative support capabilities to the rest of the company. This research abstract looks at how they carried out […]
Introduction To create an efficient and low-cost process for Accounts Payable, standardization and new technology tools can only get you so far. The biggest factors tend to be the quality of the inputs to the process, including clean processes and procedures for goods and materials purchased by teams of professional purchasing agents, to efficient processes […]
Introduction The Payroll process by definition touches every single employee of the company, where the experience directly shapes each employee’s view of the company’s administrative processes. The process perfectly fits the concept of a hygiene factor, where no one notices when everything works smoothly, and when things don’t the impact on productivity and customer satisfaction […]
Introduction With the use of such tools as automated feeds from card providers, improved T&E processing software, and the use of appropriate receipt submission requirements, companies are often able to meet the regulatory requirements for substantiating business expenses without sacrificing processing efficiency. On a recent Peeriosity PeercastTM, a Peeriosity member company shared their approach to […]
Introduction Properly accounting for Fixed Assets is not a trivial exercise, with a range of reporting, inventory, and valuation issues that need to be addressed to meet both accounting standards and government tax regulations. For capital-intensive industries, the numbers can be in the billions of dollars, with a direct impact on financial statements and with […]
Introduction Capitalizing on the synergies and balance between process re-engineering and process automation is critical to the success of any Shared Services organization. In a recent PeercastTM, our feature company shared their experiences using automation technologies including Robotic Process Automation (RPA), in coordination with process optimization utilizing Business Process Management (BPM), to innovate their Shared […]
Introduction A key part of any Accounts Payable control structure is the ability to minimize duplicate payments. Even with all the integrated controls of the major ERP systems, companies continue to find it necessary to supplement ERP functionality with other technology solutions and outside audit recovery firms. Company Experience During a recent Peeriosity PeercastTM, a […]
Introduction While many Peeriosity member companies perform Cash Application processing using a broad geographic scope and an end-to-end process design, challenges often remain for achieving the highest levels of automatic processing. For many companies, the deduction validation and clearing process is primarily a manual process, regardless of whether the process is insourced or outsourced to […]
Introduction Intelligent Automation tools can impact back-office processes that are often within the scope of Shared Services, and every other process of the enterprise, including centralized or decentralized front-office work processes. With tools often differing based on the use, how (or should) companies coordinate Intelligent Automation initiatives in different parts of the company? In addition, […]