Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Process Improvement program that is ingrained into the culture of the operation. The topic of process improvement remains one […]
Introduction The concept of self-service technology for Shared Service processes has been around for decades, with the greatest penetration for Employee Services applications for the creation, updating, and distribution of employee-related information, with other efforts related to call center support, including supporting vendors for basic requests to answer the question regarding payment status and payment […]
Introduction With monthly Peercasts featuring member companies and frequent polls to help members better understand the issues, Peeriosity members have many tools available to cut through the hype to develop meaningful strategies and tactical plans for their Intelligent Automation initiatives. A couple of considerations for our members are how to measure the success of Intelligent […]
Introduction As companies implement Intelligent Automation solutions, once the proof of concept is completed the management of related improvement efforts becomes more important for leveraging the new capabilities across Shared Services, and for many, across the company. As more formal roles are created, the most typical is to implement a Center of Excellence model to […]
Introduction As companies implement work from home measures for employees in response to COVID-19, many are considering relaxing in-office work requirements and allowing more work from home as a normal course of doing business after the requirements created by the pandemic subside. With high-speed internet services at home being the norm for many employees already, […]
Introduction A few weeks ago, Shared Services organizations were comparing approaches for responding to the COVID-19 pandemic, and this week Peeriosity will facilitate a panel discussion with Peeriosity members on a Peeriosity PeercastTM featuring leading member companies sharing ideas and answering questions about Shared Services delivery with the emergence of COVID-19. This “for members only” […]
Introduction Process improvement methodologies come in many different flavors, from formal Six Sigma tools and strategies using a formal DMAIC (define, measure, analyze, improve and control) approach, to lean process improvement tools, Pareto charts, process flow charts, fishbone diagrams, Value Stream Mapping, SWOT Analysis, and PDCA (Plan, Do, Check, Act). While a Kaizen Blitz Event […]
Introduction Since launching our Intelligent Automation research area in late 2017, every month we have delivered insightful Peercasts featuring member companies’ experiences, sometimes using a panel format with multiple member companies discussing the pros and cons of available solutions, and at other times with a member company featured on a specific topic. Each Peercasts follows […]
Introduction With the recent outbreak of the COVID-19 pandemic, delivering Shared Services from either a global hub or multiple regional hubs becomes problematic. The strategy for a limited number of centers with hundreds or thousands of employees is impacted dramatically when faced with a dangerous virus that is easily transmitted between people who are working […]
Introduction While many companies have made significant improvements over the recent years to their Customer Cash Application Process, there often remain many opportunities to enhance this critical portion of the Order-to-Cash organization. This research abstract features the experiences of a Peeriosity member company that recently carried out a focused initiative to streamline this critical process, […]