Introduction While many companies realize significant savings when first transitioning to Global Business Services (GBS) / Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful GBS operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of […]
Introduction As levels of automation have increased in GBS/Shared Services, so have requirements for analysis of data to improve business outcomes. Skill types and levels have needed to evolve with these expectations. Recently a Peeriosity poll was created to better understand two staffing types that may not have existed in the past in GBS organizations […]
Introduction Every process within the scope of Global Business Services has hundreds of detail process steps and procedures that often evolve over time, without close inspection to see if each process is truly optimized. One example of a detailed process with design variations between companies is the process followed in Accounts Payable (P2P) for when […]
Introduction Implementing, managing, and growing Shared Services/GBS operations covers a wide range of topics and issues with more than 20 important categories from Business Case Development through Strategy & Vision, and Technology. Research and analysis on these topics is often packaged in brightly colored presentations that are distant from the realities of operating a production […]
Introduction Master Data Management can be defined as the management of non-transactional data for an organization. Consistency of Master Data across multiple ERP’s, businesses, and geographies is critical to protect against data inconsistency, data inaccuracy, and provides the ability to efficiently make data changes. Master Data Services are vital, supporting a company’s efforts to manage […]
Introduction Launched in 2004, ServiceNow is a platform that delivers digital workflows with the intent of transforming the way work gets done, including providing help desk functionality. As part of an ongoing focus of showcasing Peeriosity member company experiences, Peeriosity members can benefit from direct insights from member without bias or influence from Consulting firms […]
Introduction Process mining technology extracts data from your systems to give you comprehensive, real-time visibility into how your processes actually run. With accurate and comprehensive visibility inefficiencies are quickly identified so that process improvement plans can be implemented, based on real data without needing to rely on gut feel or guesses, so that project outcomes […]
Introduction Intercompany Accounting, the process for recording the transfer of goods and services between legal entities, is a great challenge for many companies, even though all parties to the transaction are part of the same company, which would suggest complete automation should not only be possible, but it should also be the norm. Company Experiences […]
Introduction For most companies, the world of remote working shifted dramatically in early 2020 because of the pandemic, with many today who continue to embrace a work-from-home approach as the new “new reality”. While connectivity issues, VPN technologies, and video cameras can create a seamless “almost at work” experience, not every element of the building, […]
Introduction For vendors and suppliers to get paid, there typically is a process for submitting invoice information that details what was purchased and where to remit payment, plus other details like an invoice number, purchase order number, and payment terms, to facilitate the invoice being approved and processed. Transactions without invoices are also likely at […]