Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Creating a Shared Services Environment that Fosters Employee Development and High Morale

The best technology and processes in the world will not deliver superior results if your  Shared Services team is not fully engaged. The challenge for Shared (or Business) Services leaders is to create and maintain an environment where their teams are performing at the highest performance levels; identifying and implementing value-creating initiatives and projects while […]


Posted in Global Business Services

Customer Support Models for Shared Services – The Gateway for Excellent Service and Continuous Improvement

Companies put a great emphasis on developing support models for their external customers. But what about support models for the internal customers who execute all of the activities to deliver value to the external customer? As Shared (or Business) Service organizations continue to expand into multiple functions and expanded geographies, many organizations have found that […]


Posted in Global Business Services

Pricing Models for Shared Services

Internal service organizations, whether Global Business Services,  Shared Services, or something similar, usually have a core tenet that they “run like a business” as a key difference from being just another corporate function. In addition to signaling a greater customer-focused approach, these organizations often charge out for their services using some type of pricing model.  […]


Posted in Global Business Services

Driving Employee Engagement and Development in Shared Services

More than technology or processes, the foundation of a solid Shared Services organization is its people. It’s critical for leaders to create an environment and culture that keeps the team engaged, customer-focused, and innovative. While evaluating various sourcing options, striving for standardization among customers with differing perspectives, and reacting to changing levels of upper management […]


Posted in Global Business Services

Communicating the Value of Shared Services

Is the objective of Shared Services to be an efficient, back-office “utility”? Many Shared Services leaders would argue that Shared Services is, in fact, a “value-adding business partner” and not just a “low-cost, high-volume, transaction processing factory”. On a recent Peeriosity webcast, member companies were in broad agreement that part of their vision is to […]


Posted in Global Business Services

Project Management in Shared Services – Managing Scope Creep

As Shared Services organizations expand and take on more complex implementations, as well as the ongoing evolution of the enterprise business model, the need for project management techniques as a core skill is critical as more and more functional areas and operational locations are impacted. Some Shared Services organizations have a formal Project Management Office […]


Posted in Global Business Services
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