Service Level Agreements (“SLAs”) can be an excellent vehicle to assist in building relationships and setting expectations between Shared Services and its customers. SLAs can also become unnecessarily bureaucratic, and burdensome and yield unintended negative consequences. Proper attention and evolution of SLAs can be a great benefit to Shared Services leaders as their services and […]
Assuming anyone is reading your monthly or quarterly Shared Services reports, what is the message you are sending? Is your message “Look at how much stuff we do for you – and we are meeting the SLA!” or is it concise information that leads to better business decisions and improved company results? A recent Peeriosity […]
Some of the most innovative ideas are simple, but not always obvious to senior-level leaders. Hidden gems reside at every level of the organization and, sometimes, all that is required is to engage employees in a conversation. Recently, a Peeriosity member performing custom research used iPolling functionality to ask Shared Service leaders, “How are you […]
Shared Services organizations are always on the lookout for value-adding additions to their service catalog. Knowledge Management services provide the perfect link between enterprise optimization efforts and the user community, and Shared Services is perfectly positioned to deliver results. Knowledge Management evolved from traditional training services that were usually positioned as part of the Human […]
With increased frequency, Shared Services organizations are giving employees the flexibility to work from home. A Peeriosity member recently commenced custom research to gather information regarding expense reimbursement policies for team members who work from home either full-time or part-time (as part of their full-time role). The home office expenses in question included high-speed internet, […]
Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets? With over 100 representatives from some of the most established Shared Services organizations around the globe, a highly interactive Peeriosity PeercastTM discussed the topic of […]
One of the most common questions regarding Shared Services is how it is different from corporate centralization. While both can result in savings through scale, Shared Services encompasses many attributes of a stand-alone business, including a “customer first” approach to service. From a service perspective, centralized services tend to view Corporate (with emphasis on controls […]
Shared Services organizations continue to mature and provide greater analytical and decision support services to the broader organization. This journey often commences with a first step by investing a portion of savings from transactional services into analyst roles. On a recent Peeriosity PeercastTM within the Shared Services Leadership research area, the featured company discussed their […]
Process standardization has long been a goal of Shared Services organizations, but not as many focus on standardizing their practices across the globe. Process standards tend to focus on end-to-end work activities while practice standards focus on how the people involved in those activities are skilled, organized, and managed. Standardized practices can add an additional […]
Single instance ERPs lend themselves to greater standardization and control, but can often lead to the local country or regional 3rd party applications cropping up and IT departments supporting large numbers of interfaces to the ERP. Alternatively, multiple instance ERPs allow for certain deviations, but are more costly to maintain and overall governance and control […]