The Shared Services model emerged in the mid-1980s at about the same time that Internal Audit processes were being redesigned with the introduction of control self-assessment techniques where the testing of controls is completed within the organization by the same people who are responsible for the process, and thus have the most knowledge about how […]
Peeriosity members recently participated in an annual benchmarking survey within the Shared Services Leadership research area. The survey includes information on 28 specific services that are candidates for Shared Services and gathers, by company, data on the current functional owner of the service, geographic delivery model, level of standardization, and the sourcing of labor. Peeriosity […]
Ask a Shared Services leader their philosophy on charge-out methodology and you are likely to hear diverse opinions ranging from “charge-outs don’t add value, so why bother” to “charge-outs drive value-creating behavior – the more detail the better” and everything in-between. Recently, a Peeriosity member performed custom research using iPolling1 functionality to request feedback from […]
Service Level Agreements (“SLAs”) can be an excellent vehicle to assist in building relationships and setting expectations between Shared Services and its customers. SLAs can also become unnecessarily bureaucratic, and burdensome and yield unintended negative consequences. Proper attention and evolution of SLAs can be a great benefit to Shared Services leaders as their services and […]
Assuming anyone is reading your monthly or quarterly Shared Services reports, what is the message you are sending? Is your message “Look at how much stuff we do for you – and we are meeting the SLA!” or is it concise information that leads to better business decisions and improved company results? A recent Peeriosity […]
Some of the most innovative ideas are simple, but not always obvious to senior-level leaders. Hidden gems reside at every level of the organization and, sometimes, all that is required is to engage employees in a conversation. Recently, a Peeriosity member performing custom research used iPolling functionality to ask Shared Service leaders, “How are you […]
Shared Services organizations are always on the lookout for value-adding additions to their service catalog. Knowledge Management services provide the perfect link between enterprise optimization efforts and the user community, and Shared Services is perfectly positioned to deliver results. Knowledge Management evolved from traditional training services that were usually positioned as part of the Human […]
With increased frequency, Shared Services organizations are giving employees the flexibility to work from home. A Peeriosity member recently commenced custom research to gather information regarding expense reimbursement policies for team members who work from home either full-time or part-time (as part of their full-time role). The home office expenses in question included high-speed internet, […]
Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets? With over 100 representatives from some of the most established Shared Services organizations around the globe, a highly interactive Peeriosity PeercastTM discussed the topic of […]
One of the most common questions regarding Shared Services is how it is different from corporate centralization. While both can result in savings through scale, Shared Services encompasses many attributes of a stand-alone business, including a “customer first” approach to service. From a service perspective, centralized services tend to view Corporate (with emphasis on controls […]