Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Global Access and Real-Time Updates to Process Documentation

You are probably familiar with the phrase “change begins with measurement”, and many will agree that clearly defined and standardized processes are the ones that are most likely to top any performance measurement chart.  Unless everyone on your global team receives regular updates on new procedures and has easy access to process documentation, process deviations […]


Posted in Global Business Services

Effective Shared Services Change Management and Communications

The transition to, and ongoing evolution of, Shared or Business Services comes with major challenges, including transformation related to technology, processes, and most importantly, people’s roles and responsibilities. The impact on internal and external customers, senior management, and the Shared Services team, requires a well-planned and executed change management and communications strategy to enable success. […]


Posted in Global Business Services

Shared Services Support for Operations in Brazil

For companies that are not headquartered in South America, making decisions on how to best support operations in the region is complicated not only by language barriers but also by a range of local and national statutory requirements for how business transactions are completed and documented.  This is particularly true for Brazil, the 7th largest […]


Posted in Global Business Services

Shared Services and Internal Customer Satisfaction – Change Begins with Measurement!

There is general agreement that Shared Services is a business model that enables resources to be leveraged across an entire organization, resulting in lower costs with agreed-upon customer-service levels.  In other words, Shared Services is not simply another attempt at cost reduction through centralization, since the focus goes beyond savings from consolidation to include continuous […]


Posted in Global Business Services

Annual Shared Services Structure Benchmarking Highlights

Peeriosity members recently participated in an annual benchmarking survey within the Shared Services Leadership research area. The survey includes information on 28 specific services that are candidates for Shared Services and gathers, by company, data on the current functional owner of the service, geographic delivery model, level of standardization, and the sourcing of labor. Peeriosity […]


Posted in Global Business Services

Shared Services Charge-out Methods for Core and Incremental Services

Ask a Shared Services leader their philosophy on charge-out methodology and you are likely to hear diverse opinions ranging from “charge-outs don’t add value, so why bother” to “charge-outs drive value-creating behavior – the more detail the better” and everything in-between. Recently, a Peeriosity member performed custom research using iPolling1 functionality to request feedback from […]


Posted in Global Business Services

Service Level Agreements for Shared Services – When and Why to Use Them

Service Level Agreements (“SLAs”) can be an excellent vehicle to assist in building relationships and setting expectations between Shared Services and its customers. SLAs can also become unnecessarily bureaucratic, and burdensome and yield unintended negative consequences. Proper attention and evolution of SLAs can be a great benefit to Shared Services leaders as their services and […]


Posted in Global Business Services
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