Peeriosity Insights: Recent Research Findings Summarized insights. To view detailed research results, contact us to inquire about membership.

Continuous Improvement – Is it in Your Shared Services DNA?

While many companies have realized significant savings when first transitioning to Shared Services, uncovering additional saving opportunities can be a challenge without proper focus. One attribute of many successful Shared Services operations is a well-established continuous improvement program that is ingrained within the culture of the operation. Recently a poll, followed by a webcast featuring […]

Posted in Shared Services Leadership

Benchmarking Back-Office Structures and Design

Optimization efforts generally have the recipe ingredients of parts technology, process, and organization optimization. One of the ongoing benchmark surveys within Peeriosity allows a company to benchmark the “organization” piece of their back-office structure. Finding the back-office structure “sweet spot,” located somewhere between a highly leveraged cost structure and reliable high-quality service, has always been […]

Posted in Shared Services Leadership

How Global is your Travel and Expense Program?

Consolidating and standardizing functions and getting global leverage makes sense but is it possible to take on a global T&E program in shared services given all the local country variations? On a recent Peeriosity Webcast within the Corporate Card Research Area, a member company talked about the challenges they faced in implementing a global T&E […]

Posted in Corporate Card

Shared Services – Beyond Finance and into Human Resources

Most Shared Services, and broader transformation efforts, are usually initiated and have as their main scope, Finance related functions. This is not that surprising as many of these activities are high volume, repetitive in nature, and easily quantified in terms of costs and potential synergies. As these transactional Finance activities deliver on the promised savings, […]

Posted in Shared Services Leadership

Customer Portals – A Key Component of Order-to-Cash Process Optimization

While many organizations have implemented customer portals, many have not realized the full potential of integrating the portal as a part of a wide-ranging Order-to-Cash vision to not only enhance the customer experience but achieve significant cost savings. For years, Shared Services has integrated a large number of activities within the Procure-to-Pay process, but for […]

Posted in Accounts Receivable

Account Reconciliation Process – Automation Delivers Efficiency and Opportunity

One of the most important activities of every organization is the timely and accurate reconciliation of general ledger accounts. Early identification of accounting and control issues is critical for any number of reasons, especially for public companies. Most companies have ongoing efforts to continuously improve the reconciliation process with the objectives of pro-active early identification […]

Posted in General Accounting

Global Process Ownership in Shared Services

A recent Peeriosity webcast featured an organization that has implemented global business process ownership within its Shared Services organization. Even though the company had successfully completed a single-instance SAP implementation, it found that their global end-to-end processes were fragmented and sub-optimized. The Shared Services organization was given the opportunity to implement a business process structural […]

Posted in Shared Services Leadership
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