The Order-to-Cash (“OTC”) process can be the most sensitive when it comes to addressing globalization or even in-country standardization for that matter. Direct interaction with external customers, for a number of plausible reasons, is generally thought best handled as a local relationship value builder. However, more and more organizations are looking deeper and challenging the […]
Internal service organizations, whether Global Business Services, Shared Services, or something similar, usually have a core tenet that they “run like a business” as a key difference from being just another corporate function. In addition to signaling a greater customer-focused approach, these organizations often charge out for their services using some type of pricing model. […]
A recent member-submitted poll question within the Peeriosity Corporate Card research area served as a catalyst for an excellent discussion in regards to providing corporate travelers with a credit card that can work in all locations outside the US. Over 75% of the poll respondents, representing travel-card managers from leading global companies indicated that US-based […]
As more and more organizations innovate and streamline their Purchase-to-Pay (“P2P”) processes and rely on new processes, job roles, and technologies, similar advancements are required within the related control structures. On a recent webcast in the Peeriosity Accounts Payable research area, the topic of control monitoring and fraud prevention was discussed. As part of the […]
Many Shared Services leaders can, off the top of their heads, quickly quote you their organization’s KPIs, SLAs, volume growth, headcount reduction, and percent cost-saving reductions for each of the past five years. Ask them how satisfied their customers are and they will most likely pause, and say something along the lines of “If they’re […]
Several viable alternatives exist for efficiently managing Purchasing Card (“PCard”) receipts, each with its own set of advantages and disadvantages. A recent Peeriosity webcast within the Corporate Card research area highlighted some of the best practice methodologies that a number of our members have implemented, realizing both cost savings and increased compliance. A poll of […]
The myriad of government agencies and regulations that impact the garnishment of employee payroll can be very costly to comply with. It is not unheard of for some organizations to have over 50% of their employees having at least one garnishment on their wages, with multiple garnishments not out of the ordinary. In some organizations, […]
More than technology or processes, the foundation of a solid Shared Services organization is its people. It’s critical for leaders to create an environment and culture that keeps the team engaged, customer-focused, and innovative. While evaluating various sourcing options, striving for standardization among customers with differing perspectives, and reacting to changing levels of upper management […]
Legal entity structures are driven for statutory and tax efficiency purposes. As a result, a company may wind up with a complex structure that includes accounting transactions between entities that need to be reconciled on a monthly basis. While enterprise value may be added by having a complex structure, a greater amount of that value […]
Only a few years ago, it seemed that leaders of Shared Services used to debate the merits of being a “captive” versus “outsourcing” as if it was an either/or decision. The discussion quickly started to include more terms, like nearshore and offshore, that related to both captive and outsourced. To further the matrix of options, […]