Background A key component of a Peeriosity membership is the ability to benchmark quantitative performance in eight key process areas, and the ability to see differences in structure and design for 28 different business processes that are often candidates for Shared Services. This research abstract looks at the composite results of the structure and design […]
Whether you are implementing a new Purchasing Card program or expanding one that is already in operation, one of the greatest challenges is getting the balance right between necessary business controls and the associated cost and complication of compliance, ease of use issues, and expanding penetration to cover a greater percentage of low-dollar purchases. The […]
For companies that have moved beyond a country-by-country model to leverage scale across geographies, while a few might consider a location that delivers services globally, the most common model is to have a physical location that supports one or more geographic regions. With only two primary languages (Spanish and Portuguese), making the location decision for […]
A Kaizen Blitz is a very focused and intense short-term project to improve a process. This approach has an impressive track record in many Shared Services operations. Typically, a team of 4-12 members consisting of employees from the area of focus, supporting areas, and internal customers, carry out a detailed evaluation of the area or […]
Too often, mid-level managers are the “forgotten layer” of Shared Services, with the investment made more frequently at the senior leadership level and at the process level of the organization. Creating the opportunity for mid-level managers to formally meet to discuss issues and share ideas is a low-cost investment that can pay big dividends with […]
Simplifying the Purchase-to-Pay process from order initiation to payment can result in improvement and efficiencies across the functional areas that touch the transaction, in addition to easing the burden on the internal customer who is the ultimate recipient of the goods or services. Online e-Catalogs have proven to be an important tool for end-to-end improvement […]
Background – A key component of a Peeriosity membership is the ability to benchmark quantitative performance in eight key process areas, and the ability to see differences in structure and design for 28 different business processes that are often candidates for Shared Services. This research abstract looks at the composite results of the structure and design […]
Outsourcing back-office processes that are often found in a Shared Services center continues to grow in popularity as external service providers improve the quality of their services. It is important that Shared Services leaders develop a strategy related to outsourcing so that they clearly understand how this alternative fits into the overall strategy. In addition, […]
The risk of fraudulent transactions continues to limit the ability of companies to expand the distribution and allowable usage of both the purchasing card (PCard) and the travel card. While the appropriate use of merchant category codes (MCCs) and monetary limits is a key cornerstone of any card fraud prevention structure, in recent years new […]
The Lean Daily Management System (LDMS) is a powerful Lean and continuous improvement tool that is becoming increasingly popular. LDMS is a management approach and a tool set to help organizations improve their process areas. Places where LDMS can help include: Simplifying communication between workgroups, customers, and suppliers Focusing on identifying and solving problems vs. […]