Introduction As companies implement work from home measures for employees in response to COVID-19, many are considering relaxing in-office work requirements and allowing more work from home as a normal course of doing business after the requirements created by the pandemic subside. With high-speed internet services at home being the norm for many employees already, […]
Introduction Process improvement methodologies come in many different flavors, from formal Six Sigma tools and strategies using a formal DMAIC (define, measure, analyze, improve and control) approach, to lean process improvement tools, Pareto charts, process flow charts, fishbone diagrams, Value Stream Mapping, SWOT Analysis, and PDCA (Plan, Do, Check, Act). While a Kaizen Blitz Event […]
Introduction With the recent outbreak of the COVID-19 pandemic, delivering Shared Services from either a global hub or multiple regional hubs becomes problematic. The strategy for a limited number of centers with hundreds or thousands of employees is impacted dramatically when faced with a dangerous virus that is easily transmitted between people who are working […]
Introduction Developing an Administrative Assistant Center of Excellence (COE) as part of Shared Services is a new area that one Peeriosity member company has pursued to expand the scope of its Global Shared Services operation by providing administrative support capabilities to the rest of the company. This research abstract looks at how they carried out […]
Introduction Capitalizing on the synergies and balance between process re-engineering and process automation is critical to the success of any Shared Services organization. In a recent PeercastTM, our feature company shared their experiences using automation technologies including Robotic Process Automation (RPA), in coordination with process optimization utilizing Business Process Management (BPM), to innovate their Shared […]
Introduction In the world of Shared Services where hundreds of employees work together to complete work activities across a wide range of back-office processes and geographies, managing an ongoing change process where standard procedures are created and frequently updated as customer needs change or as new technologies or processes designs are implemented, is a key […]
Introduction Even when Shared Services is involved early in the typically complex Mergers & Acquisitions (M&A) process, carrying out the actual integration with an existing operation can be quite challenging. With often daunting issues faced in such areas as technology, culture, and overall change management, this type of transition carries with it significant risks for […]
Introduction The basic principles of Shared Services are to transition work from multiple locations to a centralized location, where centralized delivery is accomplished by a business that is responsive to customer needs, rather than a traditional view of centralization that implies a costly and inflexible bureaucratic structure. Some companies have gone so far as to […]
Introduction One of the fastest growing processes in popularity to be housed in a Shared Services environment is that of Master Data Management (MDM). Once the process is in Shared Services, some companies have taken the next step and transitioned this vital function to a 3rd party. How that transition is carried out and how […]
Introduction For companies that have moved beyond a country-by-country design to leverage scale across geographies, the most common model is to have a physical location that supports one or more geographic regions. Servicing business activity in the Asia-Pacific region often means having a Shared Services center in the region, in addition to opportunities that may […]