Introduction For Shared Services organizations around the world, the impact of the global pandemic was both immediate and dramatic, with the requirement to shift as much of the work activities from in-office to work-from-home, using a workforce and technology infrastructure that wasn’t fully tested or ready for the location change. Even those companies with robust […]
Introduction More than three years ago Peeriosity launched a new research program for Intelligent Automation. Since the launch Peeriosity members have participated in more than 50 Peercasts and over 70 best practice research polls. This report highlights the progress Peeriosity members have made over the past three years, as measured by the number of bots […]
Introduction The impacts of the global COVID-19 pandemic were immediate for everyone, with a dramatic and rapid shift to shutter Shared Services offices as much as possible, with work activities taking place remotely, and most often from employees’ homes, to ensure social distancing and reduce the spread of the virus. As previously reported in other […]
Introduction Shared Services work processes, like Accounts Payable (P2P) have hundreds of detailed work steps and many required policy differences depending on the type of supplier, negotiated terms, industry standards, and legal or regulatory requirements. As companies work to implement the most efficient processes possible, understanding the details of how other peer companies handle similar […]
Introduction With COVID-19 creating a new priority for companies to create work-from-home delivery for as many Shared Services processes and activities as possible, new challenges are created for leading and developing your remote workforce. For many, the move from an in-office workforce to a workforce that was working from home took place almost immediately. With […]
Introduction The hot topic for the last year for everyone has been adjusting to the new realities of conducting business in a world facing the COVID-19 global pandemic. While the business impact varied by industry, with airlines, hospitality, and restaurants taking the biggest blow, every person and every company has been impacted. With new work-from-home […]
Introduction Does your Shared Services organization have an embedded culture of personal and collective accountability to deliver increasing value to your customers that gives them a strategic advantage in their markets? For a Shared Services organization to evolve and move up the value chain, a continuous process improvement (CPI) foundation is critical to shaping the […]
Introduction Companies in all industries are looking for ways to transform underlying work processes, including increased flexibility and agility for how they provide services to their employees, customers, and vendors. One software solution for query management and workflow that has gained prominence in the past five years is ServiceNow. Because Peeriosity is founded on creating […]
Introduction Simplifying processes to eliminate unnecessary complexity and work steps has the greatest impact when the scope is across a large client base, spanning multiple business units and geographies. With common systems and a global organization increasingly the norm, more companies are pushing to complete the puzzle by implementing common work processes that require standardization, […]
Introduction Similar to the hype and buzz that surrounded BPO 20 years ago, today’s Shared Services leaders can’t avoid questions about approaches and strategies related to Intelligent Automation. Being able to filter through the hype and point to specific examples from peers is critical to being able to design an approach that is right for […]