Ask any leader of a Shared Services organization what their key measures are for Accounts Payable and they will most likely know them, as well as how much they have improved year over year. However, ask them the same question regarding the full scope of the Procure-to-Pay process (“P2P”) and, often, neither they nor anyone […]
The cost and effort associated with implementing enabling technology can be significant and most companies expect quick results and no disruption to business operations. Success hinges greatly on selecting the right solution provider. The ability to leverage the knowledge and experience of peers prior to making a decision can steer Shared Services leaders in the […]
Service Level Agreements (“SLAs”) can be an excellent vehicle to assist in building relationships and setting expectations between Shared Services and its customers. SLAs can also become unnecessarily bureaucratic, and burdensome and yield unintended negative consequences. Proper attention and evolution of SLAs can be a great benefit to Shared Services leaders as their services and […]
Assuming anyone is reading your monthly or quarterly Shared Services reports, what is the message you are sending? Is your message “Look at how much stuff we do for you – and we are meeting the SLA!” or is it concise information that leads to better business decisions and improved company results? A recent Peeriosity […]
Over the past few years, the proliferation of electronic W-2s at year-end has grown significantly. There are advantages for both the company, as well as the employee. A recent iPolling® question from a Peeriosity member in the Payroll research area provided them with a custom research report, prepared within hours, that included input from dozens […]
It’s common for Shared Services leaders to be asked “How many days does it take you to close?” The follow-up question not usually asked, is “How painful is your closing process?” A recent Peeriosity PeercastTM in the General Accounting research area featured a global Shared Services organization that coordinates the closing process for approximately 500 […]
Some of the most innovative ideas are simple, but not always obvious to senior-level leaders. Hidden gems reside at every level of the organization and, sometimes, all that is required is to engage employees in a conversation. Recently, a Peeriosity member performing custom research used iPolling functionality to ask Shared Service leaders, “How are you […]
Procurement can negotiate the best deal on the planet, however, the benefits will never be realized if users intentionally or unintentionally bypass preferred vendors. Coordination across the entire Procure-to-Pay (“P2P”) process is essential to avoid the savings being an impressive PowerPoint slide but never seeing the bottom line. A recent Peeriosity PeercastTM in the Accounts […]
There are great efficiency and compliance opportunities for Shared Services organizations that consolidate their Travel & Expense programs globally. The challenges of crossing borders and attaining global leverage may be great, but the benefits have been significant for those who have embarked on this initiative. A recent Peeriosity PeercastTM in the Corporate Card research area […]
Shared Services organizations are always on the lookout for value-adding additions to their service catalog. Knowledge Management services provide the perfect link between enterprise optimization efforts and the user community, and Shared Services is perfectly positioned to deliver results. Knowledge Management evolved from traditional training services that were usually positioned as part of the Human […]