One of the most popular approaches to implementing Shared Services is to take processes as they exist today and transition them, largely unchanged, to a centralized location.  While there is an appeal to getting through a difficult transition quickly, one possible downside is that even with the best intentions to document current processes, they were […]

While the primary attributes of any successful shared services implementation can be segmented into the categories of People, Process, Technology, and Strategy, the categories are both interdependent and constantly changing during each phase of implementation and beyond.  The process of Knowledge Management – the act of capturing, developing, and sharing organizational knowledge1 – is critical […]

Whether planned or not, your Shared Services organization has one or more terms that you use to describe your internal clients  – the other employees of your company that whom the organization interacts.  While it may seem trivial, the terms you use can set the tone for interactions and contribute both positively and negatively to […]

You are probably familiar with the phrase “change begins with measurement”, and many will agree that clearly defined and standardized processes are the ones that are most likely to top any performance measurement chart.  Unless everyone on your global team receives regular updates on new procedures and has easy access to process documentation, process deviations […]

The transition to, and ongoing evolution of, Shared or Business Services comes with major challenges, including transformation related to technology, processes, and most importantly, people’s roles and responsibilities. The impact on internal and external customers, senior management, and the Shared Services team, requires a well-planned and executed change management and communications strategy to enable success. […]