The Order-to-Cash (“OTC”) process can be the most sensitive when it comes to addressing globalization or even in-country standardization for that matter. Direct interaction with external customers, for a number of plausible reasons, is generally thought best handled as a local relationship value builder. However, more and more organizations are looking deeper and challenging the […]
Internal service organizations, whether Global Business Services, Shared Services, or something similar, usually have a core tenet that they “run like a business” as a key difference from being just another corporate function. In addition to signaling a greater customer-focused approach, these organizations often charge out for their services using some type of pricing model. […]
A recent member-submitted poll question within the Peeriosity Corporate Card research area served as a catalyst for an excellent discussion in regards to providing corporate travelers with a credit card that can work in all locations outside the US. Over 75% of the poll respondents, representing travel-card managers from leading global companies indicated that US-based […]