Introduction To maximize the value of Shared Services, a broader view of how work flows across the enterprise needs to be considered. In most cases, efficiency (or inefficiency) can significantly impact costs not only in Shared Services but for the entire company. Unfortunately, engaging non-Shared Services functions in end-to-end process optimization efforts can be extremely […]

Introduction An effective governance structure can strengthen Shared Services in a number of different ways, including its alignment with company goals, resource prioritization, and focusing on the needs of its key stakeholders on a more comprehensive basis.  The approach taken in regards to Shared Services governance can vary somewhat depending upon such factors as the […]

Introduction As companies continue to mature in their approach to Shared Services in such important ways as geographic design, integrated services, and advanced technology, it is critical to ensure the staff finds their work fulfilling and that the workplace is one in which they look forward to participating in each day as the team works […]

Introduction Developing the capability to properly allocate costs related to Shared Services activities to the operating units can be a challenging task, but one that can provide a number of long-term benefits to both Shared Services and its internal customers.  There are a variety of ways to accomplish this, each with its advantages and disadvantages. […]

Introduction There are many types of master data within every business, including employee, supplier, customer, material, and financial.  Leading companies are keenly aware of the importance of Master Data Management, and the role that Shared Services can play to ensure that Master Data processes are properly designed and administered.   Master Data Management – creating the […]

Introduction The use of collaboration software, such as SharePoint, has been growing in popularity over the past few years in many Shared Services operations.  While how it is being utilized can vary significantly among companies, many innovative applications have been created that have improved processes and enhanced communication. While most Shared Services organizations just use […]

Introduction The best Shared Services organizations deliver value to their customers by carefully balancing cost and service levels, with the objective of gaining efficiencies beyond consolidation through reengineering and continuous improvement efforts.  With the primary levers of People, Process, and Technology, “getting the people part right” is a critical component, where nothing is more important […]

Introduction Being able to reach out to your Shared Services customers to identify performance expectations, develop strategies, and conduct training can be a critical success factor for your operation, but it is often an area that is overlooked by many Shared Services organizations. While this type of customer engagement can be significant during the initial […]

Introduction Enterprise Reporting Services partners with the business units and functional organizations to ensure they have the reporting platforms, tools, and support necessary to perform their work more efficiently and effectively.  Having this role as a part of Shared Services is often a natural fit for companies since it lends itself to being performed in […]

Introduction As companies look to leverage new innovative technologies, there is a wide range of options available, from Robotic Process Automation (RPA) and Artificial Intelligence applications to specialized software that automates one part of a labor-intensive process.  One such specialized solution is Winshuttle, a bolt-on application that is exclusively for SAP users for the sole […]