Companies put a great emphasis on developing support models for their external customers. But what about support models for the internal customers who execute all of the activities to deliver value to the external customer? As Shared (or Business) Service organizations continue to expand into multiple functions and expanded geographies, many organizations have found that […]

Implementing end-to-end process design can be a powerful way for your Shared Services operation to evolve to the next level of adding value to your company. Tremendous value can be realized when an entire process, such as Purchase-to-Pay or Order-to-Cash, has a coordinated enterprise effort under the oversight or direct influence of a single organization […]