Implementing Intelligent Automation at Microsoft Shared Services
Description:
Like many companies across the globe, Microsoft is moving full speed ahead in implementing Intelligent Automation in their Shared Services operation.
During this Peercast, the Microsoft team will share their recent experiences in this area, including some lessons learned that they have identified up to this point in time.
Peercast Poll Results
Poll Title: Intelligent Automation - Initial Business Problem and Long Term Objectives
Background: I am interested in learning what business problem was your company initially solving with Intelligent Automation and how has that changed over time.
Poll Question: What business problem was your company solving for when initially exploring or implementing Intelligent Automation?
| Undefined at the start | 10% | |
| Cost Reduction | 62% | |
| Sales Growth | 0% | |
| Capacity Creation | 17% | |
| Compliance | 0% | |
| Digital Transformation | 10% | |
| Digital Labor Strategy | 0% | |
| Job Enrichment | 0% | |
| Quality Improvement | 0% | |
| Other (Please Comment) | 0% | |
| Not Applicable |
Poll Question: What is the primary long term objective of the Intelligent Automation program at your company as of today?
| Undefined | 6% | |
| Cost Reduction | 35% | |
| Sales Growth | 3% | |
| Capacity Creation | 32% | |
| Compliance | 0% | |
| Digital Transformation | 13% | |
| Digital Labor Strategy | 3% | |
| Job Enrichment | 0% | |
| Quality Improvement | 3% | |
| Other (Please Comment) | 3% | |
| Not Applicable |