Creating an Employee Experience Focus in a Shared Services Environment

Description: As companies continue to mature in their approach to Shared Services in such important ways as geographic design, integrated services, and advanced technology, it is critical to ensure the staff finds their work fulfilling and that the workplace is one in which they look forward to participating in each day as the team works toward achieving common objectives.

During this Peercast, our feature company will share their recent efforts to create an enhanced employee experience in Shared Services that is both holistic and fun. Be sure to join us for what should be a very compelling look at what is a key success factor for any Shared Services operation.

Peercast Poll Results

Poll Title: Creating an Employee Experience Focus in a Shared Services Environment

Background: As companies continue to mature in their approach to Shared Services, it is critical to ensure the staff finds their work fulfilling and that the workplace is one in which they look forward to participating in each day as the team works toward achieving common objectives. This poll looks at the primary reasons that Shared Services leadership is motivated to develop a positive work environment and challenges that they face in attempting to do this.

Poll Question: Which response best describes the motivation of Shared Services leadership at your company behind creating a positive work environment for employees?


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  We strive to be one of the best places to work from an employee perspective as compared to other companies 44%
  We strive to be one of the best places to work within the company from an employee perspective 22%
  We realize that in order to reduce turnover and keep our best people, we need to provide a positive work environment 33%
  We try to do our best, but this is not the highest priority for us 0%
  Other (Please Comment) 0%

Poll Question: What is the biggest challenge you face in creating a positive experience for employees in Shared Services?


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  Fast-paced environment leaves little time for creating a positive experience 14%
  Difficulty in getting people engaged on a more personal level 18%
  Diversity in the workforce means that you have to offer a wider variety of options / experiences 29%
  Company loyalty has declined and it’s harder to get people to relate to their workplace in a more positive way 11%
  Other (Please Comment) 29%