Description: With the rush to implement robotics and artificial intelligence solutions, selecting and managing solution providers and implementation partners, and ensuring coordination between process experts and IT, becomes increasingly complex as you move from a small pilot to large scale deployment. Creating an effective Center of Excellence is critical to setting priorities, managing diverse resources, and developing inhouse experts.
Background: With the rush to implement robotics and artificial intelligence solutions, selecting and managing solution providers and implementation partners, and ensuring coordination between process experts and IT, becomes increasingly complex as you move from a small pilot to large scale deployment. Creating an effective Center of Excellence (COE) is critical to setting priorities, managing diverse resources, and developing inhouse experts. This poll looks at the utilization of the COE design by companies and the organizational reporting structure with this design.
Implemented - Mature Operation | 7% | |
Implemented - Emerging Operation | 52% | |
Approved, not yet implemented | 7% | |
Currently Evaluating | 21% | |
Evaluated and Denied | 0% | |
Not Evaluated – Plan on Doing So | 10% | |
Not Evaluated – No Plans | 3% | |
Tried, Implementation not successful | 0% |
Autonomous organization reporting to a C-Suite (CEO, COO, CAO) executive | 3% | |
Cross-Functional organization reporting to functional executive(s) (Finance, HR, IT, etc.) | 23% | |
Cross-Functional organization reporting to Shared Services leader | 29% | |
Single function organization reporting to a functional executive (Finance, HR, IT, etc.) | 32% | |
Other (Please Comment) | 0% | |
Not currently utilizing the Center of Excellence design | 13% |