Description:
Developing the capability to properly allocate costs related to Shared Services activities to the operating units can be a challenging task, but one that can provide a number of long-term benefits to both Shared Services and its internal customers. There are a variety of ways to accomplish this, each with their advantages and disadvantages.
During this Peercast, our feature company will share their experiences in creating and administering their current cost allocation structure, including what worked and what did not along the implementation path.
Background: Developing the capability to properly allocate costs related to Shared Services activities to the operating units can be a challenging task, but one that can provide a number of long-term benefits to both Shared Services and its internal customers. There are a variety of ways to accomplish this, each with their advantages and disadvantages. This poll looks at how companies are allocating costs to customers and challenges that exist in doing so.
Costs are allocated based on budgeted expenses | 29% | |
Costs are allocated based on budgeted expenses and are adjusted for variations in volume and/or use of non-preferred processes | 13% | |
Costs are allocated based on actual expenses | 13% | |
Costs are allocated based on actual expenses and are adjusted for variations in volume and/or use of non-preferred processes | 13% | |
Costs are not allocated to customers | 25% | |
Other (Please Comment) | 8% |
Making costs and cost drivers transparent and understandable to customers | 24% | |
Identifying cost drivers and including these in a cost modeling tool | 18% | |
Finding ways through cost allocation to steer customers away from non-preferred processes | 29% | |
Developing reliable workload forecasting methods | 18% | |
Other (Please Comment) | 12% | |
Not Applicable |