Partnering with IT to Set RPA/AI Priorities and Improve Outcomes

Description: Is your IT Group helping or “getting in the way” when it comes to considering and then exploiting new technologies that can be implemented with little or no IT help? If your pilot shows promise, how do you set priorities for the hundreds of possible uses of Robotic Process Automation (RPA)?

Discover how a leading company included IT and why they consider doing so critical to their success.

Peercast Poll Results

Poll Title: RPA & Artificial Intelligence (AI) Implementation Leadership and Resources at Shared Services

Background: The role of the Information Technology (IT) organization can vary significantly among major corporations as it relates to RPA & AI. This poll looks at what that role is at our member companies for Shared Services and the type of implementation resources being utilized in the RPA/AI space.

Poll Question: What is the structure of the overall RPA/AI implementation leadership at your company for Shared Services related processes?


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  IT led, with support from functional SMEs (Finance, HR, etc.) 7%
  Function led (Finance, HR, etc.), with support from IT SMEs 44%
  Function led (Finance, HR, etc.), with limited IT involvement 22%
  Primarily External Resources 4%
  Other (Please Comment) 4%
  Not currently involved with RPA/AI 19%

Poll Question: What is the primary type of implementation resources being utilized for RPA/AI at your company for Shared Services related processes?


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  All internal resources 7%
  Primarily internal resources 15%
  Mix of internal and external resources 52%
  Primarily External Resources 4%
  Not currently involved with RPA/AI 22%