Driving Employee Engagement and Development Within Shared Services

Description: The foundation of any Shared Services organization is their people. As leaders, it’s critical to create an environment that keeps them engaged through a combination of challenging assignments, coaching and mentoring, a career path, and competitive compensation and incentive opportunities.

In this Peercast, we will hear what our feature company is doing to meet these challenges through programs within their organization.

Peercast Poll Results

Poll Title: Improving Employee Communication and Engagement in Shared Services

Background: The majority of Shared Services leaders clearly understand the critical nature of effective communication among employees and a high level of overall employee engagement within their operation. An "engaged employee" is one who is fully involved in, and enthusiastic about their work, and thus will act in a way that furthers their organization's interests. This poll looks at the level of employee engagement present in member company organizations and what is most effective in generating this.

Poll Question: How effective is your Shared Services culture in fostering a high level of employee engagement?


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  Very Effective - We would consider ourselves leaders in this area 24%
  Effective - We are pleased with our level of employee engagement 36%
  Somewhat Effective - We are on the right path, but want to improve 40%
  Not Very Effective - We could do better in this area 0%

Poll Question: What do you find most effective in fostering good communications and engagement among employees in Shared Services?


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  General openness/approachability of Shared Services leadership 15%
  Developing a culture of continuous improvement where ideas are valued 54%
  Devoting time to teambuilding 12%
  Reward/recognition programs 8%
  Frequent all-employee meetings 4%
  Clearly articulating a vision and strategy for Shared Services 0%
  Other (Please Comment) 8%