Influencing End-to-End Process Optimization Across Functional Silos

Description: To maximize the value of Shared Services, a broader enterprise view of how work flows across the enterprise needs to be considered. In most cases, the efficiency (or inefficiency) can significantly impact costs not only in Shared Services, but the entire company. Engaging non-Shared Services functions in these efforts can be extremely challenging.

This Peercast will feature a company that has made progress in this type of effort and they will share their experiences up to this point in time.

Peercast Poll Results

Poll Title: Extent of Shared Services Involvement in End-to-End Process Optimization

Background: Shared Services has traditionally been associated with "back-office" or transactional processing. However, more and more organizations are finding that the road to full process optimization is best driven by Shared Services or with Shared Services involvement. This poll asks to what extent your Shared Services organization is involved in end-to-end process improvements and how end-to-end process initiatives are managed in your company.

Poll Question: Which response best describes the current level of involvement Shared Services has in the end-to-end process improvements and evolution within your company?


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  Major 35%
  Significant 35%
  Limited 23%
  None 0%
  Not Currently Utilizing End-to-End Process Design 8%

Poll Question: Which response best describes how end-to-end process initiatives are managed within your company?


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  Formal End-to-End Process Teams 12%
  Project Teams Formed as Required 44%
  Functional Areas Manage Related End-to-End Processes 36%
  Other (Please Comment) 0%
  Not Currently Utilizing End-to-End Process Design 8%