Driving Shared Services Success with Innovative Organizational Design

Description: A significant number of Shared Services organizations utilize unique organizational designs and have experienced excellent results in improving not only the overall performance of their operation, but also the satisfaction level of their employees.

This Peercast will look at the experiences of one of our member companies in both implementing their organizational design and administering its use going forward.

Peercast Poll Results

Poll Title: Driving Shared Services Success with Innovative Organizational Design

Background: A significant number of Shared Services organizations utilize unique organizational designs and have experienced excellent results in improving not only the overall performance of their operation, but also the satisfaction level of their employees. This poll looks at organizational factors that are considered important to success and an assessment of how satisfied companies are with their current Shared Services organizational.

Poll Question: What is the most significant factor related to organizational design at your company that has helped Shared Services to be successful?


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  Implementation of Global Process Owners 38%
  Utilization of a matrix reporting relationship in conjunction with end-to-end process design 25%
  Making Shared Services an autonomous operation within the company 21%
  Utilization of a team-based structure 17%
  Other (Please Comment) 0%

Poll Question: Response that best describes your level of satisfaction with your company's current Shared Services organizational design?


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  Very Satisfied - Organization is effective and reporting relationships are well structured 8%
  Satisfied - Organization functions well, but there are some improvement opportunities 88%
  Not Satisfied - Organization design requires significant revamping 4%