SharePoint: Turning Technology Support into an End-to-End Service

Description: The use of collaboration software, such as SharePoint, has been growing in popularity over the past few years in many Shared Services operations. While how it is being utilized can vary significantly among companies, many innovative applications have been created that have improved processes and enhanced communication.

During this Peercast, our feature company will share how they are utilizing SharePoint to create an end-to-end technology support service and how it has improved their overall Shared Service operation.

Peercast Poll Results

Poll Title: Utilization of SharePoint in Shared Services

Background: The use of collaboration software, such as SharePoint, has been growing in popularity over the past few years in many Shared Services operations. While how it is being utilized can vary significantly among companies, many innovative applications have been created that have improved processes and enhanced communication. This poll looks at its utilization within Shared Services and where the expertise to support this technology resides within the company.

Poll Question: What is the current status of utilizing SharePoint within Shared Services at your company?


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  Implemented 97%
  Approved, not yet implemented 0%
  Currently Evaluating 0%
  Evaluated and Denied 0%
  Not Evaluated 3%
  Tried, implementation not successful 0%
  Utilizing other software with similar features to SharePoint 0%

Poll Question: Where does the expertise for SharePoint primarily reside at your company?


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  Information Technology (IT) 42%
  Select individuals/power users within Shared Services 42%
  A number of users within Shared Services 6%
  Other (Please Comment) 9%
  Not Applicable 0%