Cultivating a Continuous Improvement Mindset Within Shared Services

Description: While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation.

Our feature company will share how they have implemented Continuous Improvement in Shared Services, with specific focus on how it has improved overall operational performance.

Peercast Poll Results

Poll Title: Shared Services Continuous Improvement Training and Participation

Background: This poll looks at the variety of approaches companies take in training their Shared Services teams in the use of Continuous Improvement and the levels of the organization that are required to participate in Continuous Improvement efforts.

Poll Question: What best describes your approach to training employees within Shared Services in Continuous Improvement philosophy, tools and techniques?


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  All employees receive basic training; additional training is available and encouraged 40%
  Employees are encouraged to receive training, but it is not required 26%
  Employees are selected to receive training 14%
  There is no formal training program offered 17%
  Other (please comment) 3%

Poll Question: At what levels in your Shared Services organization are people required to participate in Continuous Improvement activities?


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  Manager and above 9%
  Supervisor and above 6%
  Exempt (Salary) levels 3%
  All levels 59%
  Other (Please Comment) 0%
  No requirement to participate in Continuous Improvement 24%