Panel Discussion: Maximizing the Use of Tier 0 Employee Support Solutions

Description: Effective Tier 0 support means enabling employees to easily find the answers to their HR-related questions through a comprehensive knowledgebase and ensuring employees receive prompt and accurate responses to their questions without human intervention.

During this Peercast, our panel will share how they have maximized the use of Tier 0 solutions to improve their HRSS support levels and increase employee satisfaction.

Peercast Poll Results

Poll Title: Use and Effectiveness of Tier 0 Employee Support Solutions

Background: Effective Tier 0 support means enabling employees to easily find the answers to their HR-related questions through a comprehensive knowledgebase and ensuring employees receive prompt and accurate responses to their questions without human intervention. This poll looks at the extent to which a Tier 0 solution has been implemented and the related level of adoption by the employee base.

Poll Question: To what extent has a Tier 0 employee support solution been implemented at your company?


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  Implemented - Robust content and functionality 8%
  Implemented - Adequate content and functonality 38%
  Implemented - Limited content and functonality 23%
  Approved, not yet implemented 8%
  Approved, implementation not successful 0%
  Currently Evaluating 0%
  Evaluated and Denied 0%
  Not Evaluated 23%

Poll Question: To what extent has the Tier 0 employee support solution at your company been adopted by the employee base?


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  Consistently strong usage levels across the company 0%
  Usage varies, primarily by geography 40%
  Usage varies, primarily by business unit 0%
  Usage varies, primarily by employee classification 30%
  Overall usage across the company needs improvement 30%
  Other (Please Comment) 0%
  Not Applicable 0%