Generating Enthusiasm and Driving Change in a Mature Shared Services Operation

Description: It’s been years since your company’s Shared Services organization was first created and there is now a solid operation in place delivering consistent value to the company. While you are satisfied with the progress up to this point in time, you know that Shared Services needs to continue to evolve and improve in order to remain viable and relevant.

With this challenge in mind, this Peercast will look at how one of our member companies transformed their mature Shared Services operation and what the results were of this major initiative.

Peercast Poll Results

Poll Title: Generating Enthusiasm and Driving Change in Shared Services

Background: While you are satisfied with the progress of your Shared Services operation up to this point in time, you know that Shared Services needs to continue to evolve and improve in order to remain viable and relevant. This poll looks at how Shared Services organizations generate enthusiasm and deal with change.

Poll Question: What do you consider to be your most important asset when it comes to generating enthusiasm within the ranks of Shared Services employees at your company?


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  A clear and compelling vision for the future 39%
  Quality of management 10%
  Attractive career paths 23%
  Work options that offer flexibility to individuals 29%
  Other (Please Comment) 0%

Poll Question: What best describes how Shared Services at your company deals with change?


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  Our Shared Services organization thrives on change 20%
  Change is always challenging, but we manage through it very well 53%
  Change is stressful, but we smooth out the bumps as we go along 27%
  We prefer to avoid change until it is critical 0%