Description: The issue of better managing the resolution of disputes in Order-to-Cash is one that is continually addressed by a large number of companies, with a whole range of results. While the major ERP system providers (SAP, Oracle, etc.) have developed improved capabilities to handle dispute resolution, the implementation of this module can be very challenging. During this Peercast, our feature company will share their recent experiences in implementing the SAP Dispute Resolution module and what lessons they learned in carrying out that complex project.
Background: The issue of better managing the resolution of disputes in Order-to-Cash is one that is continually addressed by a large number of companies, with a whole range of results. While the major ERP system providers (SAP, Oracle, etc.) have developed improved capabilities to handle dispute resolution, the implementation of this module can be very challenging. This poll looks at the primary technologies used by companies to resolve disputes and the focus that they plan to place on improving this process in the next one to three years.
Handled within the ERP system | 37% | |
Bolt-on to ERP system - internally developed | 11% | |
Bolt-on to ERP system - external software | 0% | |
Separate system outside ERP - internally developed | 11% | |
Separate system outside ERP - external software | 16% | |
Primarily a manual process using standard tools such as Excel | 21% | |
Other (please comment) | 5% |
This will be a very high priority for us | 37% | |
This will be a moderate priority for us | 47% | |
This will be a low priority for us - we are happy with our current status | 5% | |
This will be a low priority for us - we have more important issues to address | 11% |