Leveraging the Benefits of Global Process Ownership in a Shared Services Environment
Description:
Utilizing a global process owner for those processes typically found in a Shared Services center has been proven by many companies to be an excellent tool on the path to process excellence.
Several design alternatives exist that leverage the global process owner approach and, during this Peercast, we will discuss what some of those are and how they have worked for the companies on the call. Be sure to join us for what should be a very thought-provoking discussion of an important topic.
Peercast Poll Results
Poll Title: Use of Global/Enterprise-Wide Process Owners in Shared Services
Background: While the concept of global process ownership has been around for several years now, a significant number of companies are still not benefiting by utilizing this powerful organizational design. This poll explores the degree to which companies are using global/enterprise-wide process owners and the level of benefit realized in doing so.
Poll Question: What is the status of using global/enterprise-wide process owners within Shared Services at your company?
| Implemented for all or most processes | 32% | |
| Implemented for a limited number of processes | 28% | |
| In process of implementing | 20% | |
| Currently evaulating | 12% | |
| Evaluated and denied | 0% | |
| Not evaluated | 8% | |
| Tried, implementation not successful | 0% |
Poll Question: What has been the overall impact on process standardization, control, quality, productivity and cost resulting from the efforts of global/enterprise-wide process owners?
| Significant positive impact | 43% | |
| Moderate positive impact | 29% | |
| Mixed results - some positive and some negative | 14% | |
| Negative impact | 0% | |
| Too early to tell | 14% | |
| Not Applicable |