Driving Change in Shared Services with Effective Data Analysis and Reporting

Description: With the advent of the ERP system and a myriad of data warehouses and analysis tools over the past 20 years, companies often find themselves in the position of having plenty of information, but little in the way of actionable analysis and reporting as a result of implementing this technology. This Peercast will look at the experiences of the Shared Services team at our feature company in making a concerted effort to harness this information and utilize it to drive change, not only within their Shared Services operation, but also in the company as a whole. Please join us for what should be a very thought-provoking discussion on this very important topic that impacts just about every major corporation.

Peercast Poll Results

Poll Title: Effective Data Analysis and Reporting in Shared Services

Background: With the advent of the ERP system and a myriad of data warehouses and analysis tools over the past 20 years, companies often find themselves in the position of having plenty of information, but little in the way of actionable analysis and reporting as a result of implementing this technology. This poll looks at what companies most commonly utilize data warehouse and reporting tools and the challenges in using this technology.

Poll Question: Who within your company primarily utilizes the data warehouse and analysis tools available in Shared Services?


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  Power users within Shared Services pull and analyze data required to meet internal and customer needs 45%
  Power users within Shared Services pull data but pass it on to internal users or customers for analysis 0%
  Shared services staff pull and analyze data required to meet their needs or the needs of customers 18%
  Shared services staff and customers pull and analyze data required to meet their needs 36%
  Not Applicable 0%

Poll Question: What have you found is the biggest challenge related to the data warehouse and reporting tools that are available in Shared Services at your company?


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  Gaining proficiency, even within Shared Services, is difficult 18%
  Tools are difficult for customers to use 0%
  Reporting capability does not adequately meet our needs 41%
  Resources needed to maintain the tools 36%
  Overall cost 0%
  Other (please comment) 5%
  Not Applicable 0%